Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84357 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 29, 2012 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

You stand by your work!

Report a concern   January 29, 2012 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

I love your staff ... so polite and wonderful. Also did a fabulous job cleaning my furniture. Did not think I would ever get rid of the stains. Beautiful job!

Report a concern   January 29, 2012 — Rated 9 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

Your service was great! The guys were professional and worked very hard. There is no smell. The carpets look great.

Report a concern   January 29, 2012 — Rated 9 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Very Nice and professional service, Love the Zerorez spray works well on stainless steel and tile. Thank You

Report a concern   January 29, 2012 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

The young man who did the work was very helpful and courteous. He was careful and did a very thorough job of cleaning our carpets. The carpet stays clean longer as there is no soap residue.

Report a concern   January 29, 2012 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

My kitchen tile and grout were disgusting with ground in dirt and grim. The Zerorez steam cleaning made it look like new!

Report a concern   January 29, 2012 — Rated 8 out of 10 by P.B. Zerorez Phoenix
What could we do to improve?

expensive!!!

Report a concern   January 29, 2012 — Rated 8 out of 10 by J.W. Zerorez Phoenix
What could we do to improve?

The guys did a great job
The color of my carpet (pale brown) did not, in my opinion change much
also the wear area was still there. I thought it would be considerably less after cleaning

Report a concern   January 29, 2012 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Professional technician. The process to book online was quick and the time it took to clean was quick. Lead time to make appointment was way, way too long. Didn't like that quote online was not guaranteed - to be changed at time of appointment was concerning.

Report a concern   January 29, 2012 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Service was performed very professionally

Report a concern   January 28, 2012 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

I don't like the crunch of the soap left in the carpet after a "normal" cleaning and I don't get that with your product. Your technicians are always on time and very professional.

Report a concern   January 28, 2012 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

My carpet came out very clean.

Report a concern   January 28, 2012 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

I liked the procedure used for cleaning our grout and the fact that it is non toxic. The service and results were very good and I will recommend Zerorez to my friends.

Report a concern   January 27, 2012 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

It has no chemicals! Therefore there is no smell or danger to your pets. The service was fast, friendly and thorough.

Report a concern   January 27, 2012 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

They cleaned our carpets extremely well - your service tech was very professional and did an excellent job. We will use Zerorez again.

Report a concern   January 27, 2012 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

Very professional, excellent service.

Report a concern   January 27, 2012 — Rated 9 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

The techs were very nice.

Report a concern   January 26, 2012 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

They did a great job of cleaning my carpet. The two young men were very friendly and helpful.

Report a concern   January 26, 2012 — Rated 8 out of 10 by R.S. Zerorez Phoenix
What could we do to improve?

I DONT HAVE IDEA FOR YOU RIGHT NOW

Report a concern   January 25, 2012 — Rated 5 out of 10 by N.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I told the tech that I heard the add on the radio for $119 for 3 rooms but he said that was withdrawn. I had heard the ad when I reserved my spot and then again the day before the cleaning.

Report a concern   January 25, 2012 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Very thorough cleaning, and friendly staff.

Report a concern   January 24, 2012 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

My carpet has never looked better.

Report a concern   January 24, 2012 — Rated 9 out of 10 by G.H. Zerorez Phoenix
What do you like about our products and services?

clean to the touch when you leave

Report a concern   January 24, 2012 — Rated 8 out of 10 by R.R. Zerorez Phoenix
What could we do to improve?

We are dissatisfied with what we feel was misleading when we talked with the office when we set up the appointment. We explained we had a dog urine problem in one room. It was explained that you have a new solution and it only cast $25.00. This was misleading because the service agent further explained that it was not just $25.00, but $25.00 per 8 square inches. This amounted to a $150.00 to $200.00 for you $25.00 solution. I consider the conversation with the office during our initial call to be very misleading. In the future you should explain it $25 for every 64 square inches. As for the normal carpet cleaning and tile cleaning and sealing, this service was good. That's why we've used you the last three time.

Name removed

Report a concern   January 24, 2012 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Your technician did a wonderful job! He was very efficient and we were so pleased with the results. The carpets looked great after he was finished.

Report a concern   January 24, 2012 — Rated 9 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

Cleanest my carpets have been in years!!

Report a concern   January 24, 2012 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Knowledgeable, friendly technicians and the fact that there are no harsh chemicals in the cleaning products

Report a concern   January 24, 2012 — Rated 10 out of 10 by C.Q. Zerorez Phoenix
What do you like about our products and services?

Courteous and efficient workers. Carpets look and smell great. Stains out that I didn't think would come out. Have used them before and will continue to rely on their service.

Report a concern   January 23, 2012 — Rated 3 out of 10 by G.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Well, to begin with, the final cost was out of sight: around $260 for a 400 square foot park model and only 60% of it was carpeted. Because of the high price you charged I would use extreme caution in recommending your service.

I guess what really disappointed me was the high score you were awarded by the Better Business Bureau.... I expected a service that wasn't kin to a "bait and switch".

Report a concern   January 23, 2012 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Courteous and great job


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