Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84355 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 23, 2012 — Rated 10 out of 10 by T.E. Zerorez Phoenix
What do you like about our products and services?

eveything

Report a concern   January 23, 2012 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

The technician Casey Jones, was so courteous and helpful. He was good looking too! I wouldn't mind having him again. I loved the green clean water! My carpets turned out great. Plus it was a quick dry time. Thanks Zerorez!!!!

Report a concern   January 23, 2012 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

No Chemicals, it cleans so well. Great service!

Report a concern   January 23, 2012 — Rated 10 out of 10 by A.J. Zerorez Phoenix
What do you like about our products and services?

The tech, Levi, was very friendly and did a super job.

The tech,Levi, was very friendly and knowledgeable.
The results were very satisfying. The nap on the bedroom carpet was restored.

Report a concern   January 22, 2012 — Rated 10 out of 10 by M.A. Zerorez Phoenix
What do you like about our products and services?

What I like about your product is knowing that chemicals were not used to clean my carpets. The softness of the carpet after cleaning them. The very polite gentlemen that did the work and answered my questions regarding scotchgarding the carpet. It was an WOW experience and yes I would recommend Zerorez to others. Thanks for your professional work and the wonderful service.

Report a concern   January 22, 2012 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

It was the first time having the carpets professional cleaned. It didn't leave the carpeting crunchy and it dried quickly. We were having it cleaned to help sell the house. The house sold that night.

Report a concern   January 22, 2012 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

I was real happy with the cleaning job and especially happy that it didn't take too long for my carpets to dry. I understand the truck has much better suction than the vans do so in the future, I will request the truck come to my house. I have one complaint and that is that the gentleman doing my cleaning did not go back behind the toilets and I could definitely see that he didn't. I felt the carpet and it was dry there.

Report a concern   January 22, 2012 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

Quick,professional and good results.

Report a concern   January 22, 2012 — Rated 0 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was expecting to pay $129, but thought it might only be $119 since that was the price being advertised on KOY the morning they came out. However, it ended up costing $230 which I consider an exorbitant amount for such a very small area. In the detail it mentioned 6 hallways--I don't really have any. The 3 steps from the squared-off living area to the front bedroom really doesn't qualify as a 'hallway' and is more than made up for by the way the kitchen comes into the living area. I suppose the way between the kitchen and the back bedroom might qualify as 2 hallways as there is a bend in it, but the total area barely makes one. Whether your people did a better job than another company/method would have is yet to be seen. All-in-all the advertisement is VERY misleading.

Report a concern   January 21, 2012 — Rated 10 out of 10 by N.E. Zerorez Phoenix
What do you like about our products and services?

The tech that came was clean, informative and professional. I was hesitant to put too much money towards cleaning the low quality carpets through out our home. But they came out looking nice and clean. And I feel good about having the new baby we are expecting crawl around on them. It was money well spent.

Report a concern   January 21, 2012 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

First of all the Professionalism and Customer Serive was exceptional! Everything was explained in clear detail when I originated the the apppointment in the phone.

The Service Technicians who came to the house to clean the carpets were very friendly, and again reinterated all the details of the process.

They did an INCREDIBLE job of cleaning the carpets. They continually focused on the work at hand and we very diligent and respectful of my belongings and personal property.

I like the fact there was NO SOAP used in the cleaning process was great. Also there where no offensive orders either

Report a concern   January 21, 2012 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

No smell, no rez, up to date equipment, Nearly Famous Barry recommends, friendly Tech, good price.

Report a concern   January 21, 2012 — Rated 10 out of 10 by R.J. Zerorez Phoenix
What do you like about our products and services?

They really clean the carpets and it is natural with no funky smells or soaps. We had some tough spots that we didn't think anyone could get out and zerorez did!

Report a concern   January 21, 2012 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

It realy works. Carpet looks brand new and Chem dry was the prior one time cleaner. I will use you again.

Report a concern   January 20, 2012 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

The carpet in my new house came completely clean and there was no soapy smell. The service technician was very professional and kept me posted to when he would arrive and what he would be doing.

Report a concern   January 20, 2012 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Made my carpets look new again!

Report a concern   January 20, 2012 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

The entire process was very professional and orderly. The technician was polite and very careful with my newly painted walls, as well as thoughtful with my pets. I am placing my house on the market and, quite frankly, I did not know my carpet and stone floor could still look this good. I will use them again in my new home.

Report a concern   January 19, 2012 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Fast and friendly service. The technician was knowlegeble of the product and took the time to explain what and how he was cleaning the carpet.

Report a concern   January 19, 2012 — Rated 8 out of 10 by C.R. Zerorez Phoenix
What could we do to improve?

Zero was very good. I was very happy.

Report a concern   January 19, 2012 — Rated 8 out of 10 by S.D. Zerorez Phoenix
What could we do to improve?

Give coupons for future cleanings

Report a concern   January 19, 2012 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

no residue in the products and the service was very professional

Report a concern   January 19, 2012 — Rated 10 out of 10 by R.M.S.C. Zerorez Phoenix
What do you like about our products and services?

If the no rez is a fact, it is fantastic. The crew was highly trained, and very courteous.

Report a concern   January 18, 2012 — Rated 0 out of 10 by A.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

A very special figurine was broken and lying in the cabinet shelf. In calling the office the conversation went basically that it was broken some other way than thru the tech.
What it really came down to in my words was I was trying to "rip" the company by expecting them to do something about this. The PR from this and a previous time will not give a good rommendation about zerorez. The customer is always wrong!!!

Report a concern   January 18, 2012 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

Everything!!!!!

Report a concern   January 17, 2012 — Rated 10 out of 10 by R.J. Zerorez Phoenix
What do you like about our products and services?

A good job done by people who aren't in a hurry to get to the next job.

Report a concern   January 17, 2012 — Rated 10 out of 10 by S.J.B. Zerorez Phoenix
What do you like about our products and services?

The carpets were so clean and didn't have that squeaky, slippery residue on them that the last guys left. Plus, the carpets were matting from all the old residue. Now, even after a couple of months, the fibers are staying separated and clean. Thanks!

Report a concern   January 17, 2012 — Rated 10 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

I liked Brian's attitude and friendliness. He was very professional yet had nice interaction.
I like not having chemicals in the carpet!

Report a concern   January 17, 2012 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Our service technician was absolutely amazing. He did a fantastic job removing 4 significant pet stains to where our carpet looks brand new!

Report a concern   January 17, 2012 — Rated 9 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

That harsh chemicals and soaps are not used. Very happy with the outcome of the cleaning!

Report a concern   January 17, 2012 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Service technicians were very nice and very efficient. Very happy with the way the carpets look and feel afterward


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