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based on 87472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All of your people are friendly and do an excellent job. I have used many
carpet cleaner's not only on my home but as a Realtor I have had to have
my clients carpeting cleaned. No one does the job as well as Zerorez!
Every thing !!!!
I like the idea of no residue to attract dirt.
Zero residue
MY CARPET LOOKS BRAND NEW AGAIN :) AND ALBERT WAS GREAT TO WORK WITH, AND TOOK GOOD CARE OF MY HOME :)
Friendly, professional staff. Completely advised of the process and procedures. Very knowledgeable, informative and on time!
Clean carpets-this time though I have some stains that are left-I have them cleaned by you every year and usually no stains left
the carpet feels soft and no after smell
Great
You did a great job on our commercial grade carpet and the tile & grout. Thanks again!
no odor
The clean is just like I have heard on the advertisement on the radio. I am a foster for a schnauzer dog rescue. After my cleaning the dogs were not able to find previous favorite place where they urinated. With 6 dogs in the house every new foster dog starts one of my dogs the marking ritual. Just hope this will continue stopping the urination. It's too soon to tell yet. And, all the stains came out with the extra cost of treating the carpet.
No chemical residue and the service people are knowlegable, helpful, clean cut and bonded.
They were orderless.
The carpet looked amazing and all of the stains came out. The service was quick and Johnathen was friendly and knowledgable.
The idea of cleaning without soap and chemicals.
High traffic area on bedroom carpet still not cleaned as well as expected.
Thought zero rez would be more effective.
Overall carpet areas look like they have less loft and texture.
Area rug turned out fine.
Josh the tech was great. Very impressive. Wish results were better.
Tech was not knowledgeable.
Left run off water/chem puddles on my wood floor (didnt clean up after himself)
Pet treatment didnt do anything more on the smells. Carpet still has the pet urine smell to it.
Tech seemed to have rushed the job.
Tech didnt replace front yard landscaping gravel to the proper areas that the hose caused to go into the grass areas.
Very Unsatisfied and not even close to what advertisements/marketing I have seen.
Service was very professional and thorough. Very happy with the results and would recommend Zerorez to others
My carpets look better than they ever have!
The tech albert was very respectful and took great pride in his work. My grout, carpet, and granite turned out great and look foward to using you in the future.
Your service tech was great. efficient and courteous.
I liked that my house didn't smell like wet carpet. The products cleaned very well
Time frame of appointment not changed from when previously booked, had I not complained it would of never got changed. One lady actually asked me if I wanted to rebook. Why would I rebook when I made arrangements for this to be done. It made me feel like they have too much business and don't care if they loose a customer. I don't think they realize what is involved in getting a home ready for carpet to be cleaned. You just don't wake up and say gee I think I'll get my carpet cleaned today.
great customer service
I was impressed with how clean my carpet looked.
clean cut service reps
carpet looks great and stays better
good service, on time
They do what you claim in your ads.
The tile was left entirely too wet. There were puddles of water still on it after a couple of hours. The grout does look nice and clean except around the kick plate under the cabinets. obviously the machine couldn't fit under there so it wasn't scrubbed clean.
I won't recommend your services to many due to your policy of not moving "any" furniture. We're in our seventies and are able enough to move things ourselves but there are many who just aren't able to do that.
Also why is there an Enviremental Fee. You're cleaning with water. What harm can that due the envirnment
We were able to schedule an appointment, and thanks to recommendation from Kyle Hassel, were confident that the job would be done well!