Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84355 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 4, 2011 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

Professionalism of your employees and outstanding results of your services.

Report a concern   December 4, 2011 — Rated 9 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Well served with four incidents

Report a concern   December 4, 2011 — Rated 9 out of 10 by B.D. Zerorez Phoenix
What do you like about our products and services?

My carpet appears to be very clean...

Report a concern   December 4, 2011 — Rated 9 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

I really appreciate being offered a cleaning choice that is chemical-free and actually works!

Report a concern   December 4, 2011 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

This is Mrs. Last name removed. I have never had my carpets cleaned professinally before. I have always done them myself. So far I like what I am seeing. I am glad I listened to the guys on the radio.

Report a concern   December 3, 2011 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Serviceman arrived in agreed upon time, results were exceptional and exceeded my hopes!

Report a concern   December 2, 2011 — Rated 8 out of 10 by T.M. Zerorez Phoenix
What could we do to improve?

The technician and the service was wonderful, but the price is a little over the top. Even though the work was great and the carpets looked and felt great, the price is way over the competitors pricing. If the pricing wasn't so high I would have given a 10!

Report a concern   December 2, 2011 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

THE TILE FLOOR LOOKS GREAT!! THEY WERE IN AND OUT IN LESS THAN TWO HOURS. GOOD JOB!!

Report a concern   December 2, 2011 — Rated 2 out of 10 by B.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The stairs were clean if the carpet lays down but not if it goes the other way. I paid alot of money I was wanting it done better.

Report a concern   December 2, 2011 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

products are superior to anything else I have used, techs are excellent with handling
your carpet needs. I've tried other companies, and would never go back to the
old methods of soapy cleaning, "raking", etc. that destroys my carpet. Our carpet comes
out fluffy, completely clean, just like new after you cleaned it - as always! Won't use
anyone else

Report a concern   December 2, 2011 — Rated 10 out of 10 by B.N. Zerorez Phoenix
What do you like about our products and services?

Everything! It was a gift to my mother &she thanks me more than any other gift I've given. The carpet is like new and so soft, &the couch chairs look new also!!

Report a concern   December 2, 2011 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

Good service - Job well done!!!!!!!!!!!!Courtesy of workers! Promptness!

Report a concern   December 2, 2011 — Rated 9 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Carpet was just cleaned Mon. 28 of nov. Took a little longer than expected to dry.Approx, 13 hours. You have good equipment and the technician was very carefull and thorough and on time. Carpet looks great !!

Report a concern   December 2, 2011 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

The process is quick, effective and does not use any chemical cleaners.

Report a concern   December 2, 2011 — Rated 9 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

protect hall corners furniture
on time - well close
professional staff
no residue in carpet

Report a concern   December 2, 2011 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

the end result

Report a concern   December 1, 2011 — Rated 6 out of 10 by M.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You did a great job! It is a little expensive to recommend to many friends because they are struggling! Your works is excellent and the people you send are very nice and very good at their job!!!

Report a concern   December 1, 2011 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

The technicians were very nice and thorough and they made sure we had all our areas cleaned in a timely manor.

Report a concern   December 1, 2011 — Rated 5 out of 10 by D.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

well I new the stain would come out thank you for sending someone else out he did remove stain but I should have not had to go through that.

Report a concern   December 1, 2011 — Rated 7 out of 10 by C.M. Zerorez Phoenix
What could we do to improve?

Lower your price for cleaning a 4' X 6' rug. $60.00 was a ridiculous amount of money and it wasn't cleaned any differently than a whole room rug for $40.00

Report a concern   December 1, 2011 — Rated 9 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

he did a good job and was very professional and gracious. thank you.

Report a concern   November 30, 2011 — Rated 9 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

I liked the way the carpet dried very fast and that the person doing the cleaning arrived when he said he would and I did not have to wait all day for him.

Report a concern   November 30, 2011 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Quick drying, technicians were super nice and my carpets look great!

Report a concern   November 30, 2011 — Rated 10 out of 10 by M.T. Zerorez Phoenix
What do you like about our products and services?

very dependable; excellent work--only wish you had done behind the doors

Report a concern   November 30, 2011 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

great results - professional people.

Report a concern   November 30, 2011 — Rated 8 out of 10 by A.V. Zerorez Phoenix
What could we do to improve?

Driver was great. Carpets look great. But when it came to the paying of the bill it was $233 dollars and I had only singer up for the three room special. I had asked about a chair and about a fourth room. But when I made the appt. it was for the three room special. Not ok to add stuff on my bill just for me asking about it.

Report a concern   November 30, 2011 — Rated 4 out of 10 by B.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was told a 25 dollar charge for some stain resist product and I was charged 25 a room $75...I would have never done that if I was told it was 25 a room.
then your tech took pics of my house.... very unprofessional...I was shocked....

Report a concern   November 29, 2011 — Rated 0 out of 10 by D.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Still have areas that do not look clean

Report a concern   November 28, 2011 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

I was not here when the carpets were cleaned but my neighbor,who was here, said the people were very professional and did a good job. The first thing I noticed, when I did get home, was the brightness of colors and fresh smell in the rooms. Very nice!!

Report a concern   November 28, 2011 — Rated 7 out of 10 by K.H. Zerorez Phoenix
What could we do to improve?

The price was very high, especially for the spot treatments but my carpet is very clean but I can still smell the pet urine from my dog.


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