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based on 84364 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
service was great carpet feels good without soap residue
Carpets came out super nice and no crispy feel.
Being in real estate, I have recommended your company to clients and have never heard a thank you or have been offered any referral promotion for recommending your service. It is very disappointing.
Also, I find it hard to get a committment on pricing without lots of "little" extras!
they were great.
Very professional. Carpet is fresh and clean. Also had all our tile clean and it looks amazing. The representative that performed our cleaning was outstanding and very professional.
It depends upon the response we receive to a our customer service concern, which was first brought to your attention by a phone call at least 3 or more weeks ago, and then was emailed to your office (no response) until a phone call was placed again this past week in which the Service Technician came out to take back the Empowered Water kit. We have sent pictures of the film presently on our home windows, car windows and mirrors. All we are asking is "how to get this off?" We have been unsuccessful thus far. Thus far, we are disappointed in the lack of concern, but are willing to see what happens.
So far, the carpets look great and the spray works well on my granite.
I was amazed at how clean my carpet are and they were not soaking wet when they left. Thank you zerorez!!!!
Professional staff, good cleaning job, dries quickly.
The carpet looks like barand new again. The technician was very polite and explained evetrything in an easy to understand way, and did an excellent job. I'm going to try the product on other cleaning jobs around the house and expect great results.
Joe was amazing... fantastic..
I was not there when you my husband was. But the service person was very nice when he called to let me know he was on his way. My carpets look awsome. When we moved in the carpets were not professionally cleaned we did it our selves so they still looked dirty and nasty. My carpets looks amazing. I am really impressed.
When I initially called to ask what the carpet cleaning process was, I was told the tech went over carpet three times for thorough cleaning. That was not the case. The tech partially overlaps each sweep.......no three ways about it! Other issue was the amount of drying time. It took more like 24 hrs with fans going before carpet dried. This is critical to know ahead of time when company may be coming the following day. I do question one of the itemized charges on bill.
Techs were friendly and knowledgeable.
I like there's no chemical residue and the system actually cleans! The "Zerorez guys" have always been courteous, hardworking and take precautions to avoid damage, etc. Max did an awesome job cleaning my stone tiles on Saturday!
very impressed with the quality of the cleaning, particularly the ceramic tile and grout.
service techs were well informed and professional.
Levi was awesome! I think it's just carpet in general that stains can't always come out... The stairs came out great!
Well you could have actually cleaned the carpet. half the hallway was clean the other half was not. Same dirt, to different results. I paid almost $200.00 he was here 30 min. i expected a better effort. I usually clean my own carpet. I guess i'll do it myself next time.
they are natural, too chemical free, and NO soap. The house just seems cleaner in a way that's hard to just explain......just better than one's we've had before, and we will continue to use zerorez....
The service was fast, the guy that did the service was very good at what he was doing, and he was friendly. The end result was great.
As the name promised - left no residue.
on time, great cleaning job, neat, good personality. deserves a raise, but not on my invoice.
The carpet appeared quite clean although it often takes time to see how it wears. Carlos was very thorough and professional.
Good service - timely - and thorough
The employees were very professional, polite, informative and helpful, and very thorough. They did a wonderful job on our carpets!
Professionalism and results
Carpet stains all came out!! Staff was excellent Allan and Joseph. Answered questions and were super professional
Nice people...No smells...quick service... in and out ...Good job
Your personnel was gracious and seemed to know what he was doing. The rug was clean and the spots that I had tried to clean up didn't come up anymore.
My house smells really clean.
I thought the cost was a little high, but I like the fact that there is no residue on the carpet!