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based on 84357 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have always been pleased with the professional, friendly, reliable service and very well trained technicians. My carpets always look fabulous after they are cleaned and several times Zerorez has been able to remove stains I thought would never come out. I also love the empowered water which doesn't have any chemicals or leave any residue. I never feel like the techs are rushing to do the job. They are thorough and seem very knowledgeable. Thanks, Zerorez, for keeping my carpets looking like new.
Green.
The tech, John, was helpful and friendly. My carpets have never looked better. I scheduled my tile to be done the second I saw how great everything looked.
Carpet rugs looked new after cleaning by Zerorez.
No hidden fees or costs for extra services. Some areas were missed.
Quality work and very pleasant people to work with
Everything! The product is so superior to any others. Removes all dirt and stains and leaves no residue, dries in 6-8 hours and my carpet and tile looks brand new.
It was expensive and not significantly different from other carpet cleaning services that were about half the price
The job looks good and the tech did a good job on the carpets and with the information about the job and products. We are looking foward to seeing how long the carpets stay clean.
The same spots have already come back. There was a trail of drips that are right back from before you came to clean it. :(
The carpet looked wonderful when he was done, and some problematic areas cleaned up well.
The technician was very nice, helpful, and efficient.
My one complaint is that I was told when I called that there was a 3 room special for $119, however, extra fees such as enviornmental were not explained so the bill was higher than anticipated. This information should be disclosed up front on the phone, not after the fact.
Our carpet looks new again. We thought a stain would not be able to be removed in my sewing room. We our pleased with the way the stain has been removed. Would recommend your service to all our family and friends. Our technician Alan Fletcher was the best.
On time and great friendly service. Super job!
Friendly technicians, quick service and you can see the results of the cleaning.
The young man who came to my home was one of the most professional I've dealt with. He did an excellent job, great knowledge and disposition. Give him a raise!
Very punctual and pleasant and professional. Carpets are very clean afterwards with no stains resurfacing within a week or two. No crunchiness to carpets afterward. No pressure to purchase extra services once you get here. I will never use anyone else again to clean our carpets! Thanks!
My carpeting really needed cleaning. Since it is a lighter color, I was doubtful it could be restored. To my pleasant surprise, after the ZeroRez cleaning process, the carpeting was like new...even the stairs! It dried quickly, soft and looks fantastic!!!
The technician was on time, courteous and did a great job. I am already recommending ZeroRez to my friends and will definitely call again!
The associates were friendly and on time. They did a fantastic job on a carpet that I was pretty sure was done for. Now it looks brand new.
I like the fact that your not using chemicals that could hurt our dog and us.
on time, friendly, got the job done
prompt, courteous.the carpets and sofa look great
Your service is good, but a little pricey. The prices are higher than some of the other carpet companies I use and the extra charge for a small hallway and the enviro charge is also something the others do not charge for.
The person in the office needs to be more explisit in explaining the cost of the cleaning. Including how much more a hall carpet costs per foot, if added to the room package. And if the customer asks about the difference between a rug and carpet cleaning. Also asking what type of rug the customer is inquiring about having cleaned, (ie wool, orental, hand woven, etc. Other than that I was completly satisfied with the personal and the work done.
No soapy residue to attract dirt.
The carpet stays cleaner by not using soap to clean. The carpet dries fairly quickly and make my home smell nice and clean. The guys that cleaned my home did a fantastic job.
The two young men that did the cleaning were very professional and friendly. They asked if I needed any other furniture pieces cleaned and they did a wonderful job. They were here and gone and I'm a happy client! Thank you! Name removed
actually everything
Made my terribly dirty white carpet look white again
Excellent
Product cleaned the carpet very well.
Technicians were very professional, knowledgeable, and friendly.
Care was taken to protect the walls and door jams.
All in all, a very pleasant experience.
I have other rental houses and I will be using Zerorez when needed and as well as my own home.