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based on 84364 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician tried to sell me other products and services in which I was not interested.
They missed a whole section of carpet upstairs and a couple of stains. I didn't find it till they were gone and walked over the area with the booties on and noticed it was dry.
Courtesy. The big requirement and not trying to push extras.
I have already sent you a customer on 4/4/12.
It was quick and ontime!
With my allergies I appreciate no chemicals. Josh arrived on time, did a great job and was done fast. Josh is a great representative for you. We've used ZEROREZ in the past and will continue in the future because of your good product and great customer service.
Didn't know about the pet order cost being so costly, the service was awesome!!! Corey was great.
You called & asked to change my service from a 10-2 time frame to a 4-6 time frame due to a truck break down. That was not acceptable to me, but was not given another choice so I cancelled treatment. I am thinking about giving it another try, and hope that it is a better experience this time.
Carpet was cleaned nicely.
They dry cleaner
Results and Professionalism
carpets are like new. very professional and detailed. I will definatley be contacting you again
I liked that you did a good job.
The service rep was professional and did a great job.
Carlos and Brandon(?) were very polite and helpful, they worked quickly and efficiently. The results were awesome!! Great job.
no soap
The fact that it is just water and no chemicals. I was also very happy that my carpeting and couch were soft after they were dry. I used another company in the past, and everything was very stiff and took several weeks to soften back up. I also purchased the separate kit of water and spray bottle and have used it on glass, and was very pleased with the fact that my glass was clean without chemicals.
The work that was done on my rugs was wonderful. There were alot of pet stains from my
daughter's dog. After the treatment & cleaning you can't tell they were there. Also on
my hall rug which gets very dirty from walking in from our garage looks wonderful. Thank-
you. Your technitions were very personable & competent. They did a wonderful job!!
Your staff was very friendly and professional. My carpet looks amazingly clean!! Very pleased with your service; will definitely be using your company again.
Pleasant worker, fast sevice, good job
I was so embarrassed and upset over my carpeting.But Zerorez brought it back to looking like new.
I wouldn't have believed it if I didn't see it with my own eyes. Thank You and I have already
recommended Zerorez to my relatives.
Thanks again.
technician informative but was not pushy about buying additional services.
NO SOAP AND NO FUMES. PROFESIONAL SERVICE PEOPLE
I had many reminders about my appointment and even received instructions on how to prepare my home. The cleaner was friendly and did a very good job in getting the carpets clean and smelling better.
Very professional staff and honest prices
How well it cleaned my very dirty carpet. The young service guys were super nice and very thurough doing their job.
your service represenative was friendly , thorough and very knowledgable. I will recommend your company to friends.
Promt service and very professional
Great product and very satisfied with the service.
I got the 3-room deal which included my bedroom, living room and I had some area rugs (1-8x10, a runner and small oblong rug 3x) in the den which I thought would be the 3 rooms. Shame on me for not clarifying with your technician exactly was covered in my offer. He was not finished when I left so left my husband with my check. I assumed would be the $119.00 but when I got home my husband indicated it was $241....I could have gotten 2 deals for $119. I will not do this again as last time I spent almost $1,000 with you guys and the technician was very upfront with the costs and what was included.
Done well, done quickly,and done in a professional manner. Zach, the technician, was very well prepared in all facets of the job.