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based on 87475 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No soap, no perfume just clean.
Excellent leaning job. Reps were very thorough. Re-cleaned any items that needed it.
no crunchy carpet and it dries faster..my carpets actually LOOK cleaner than they have ever looked after cleaning before..
we paid extra for a special treatment and did the wrong room, after he came out of the wrong room, he said he thought it was the master bedroom. clearly it was not the master, and did not offer to correct his mistake and do the correct room, he said it would be extra. that was poor customer service.
the person I spoke to on the phone was very nice and delivered a 100% of what she told me, the tech was polite, clean cut and pristine uniform. Loved the no brittle carpet after and how fast they dried.
Troy was very professional and thorough. He let me know exactly what he was doing and made sure that I knew exactly what to expect. I would definitely use Zerorez again and highly recommend Troy. My carpets look and smell like new.
The traffic area in the master bedroom was cleaned. The man did a very thorough job.
First, I'll mention that the scheduling management is above average. I had 2 full days notice of the 2 hour window of the technician's arrival time. Much better than the 4 or even 8 hour appointment windows of some other service companies. And of course, he was on time.
One he got there, he looked at the carpets and made some suggestions about extra cleaning procedures for one room, where my dog had been waging chemical warfare on the carpet for weeks. I was initially hesitant about the extra cost for the super-intensive spot treatments, but after seeing how impressive the procedure is, and how diligently the technician executed it, I was glad I did it. I think he could have got the stink of the Devil himself out of that carpet. Carpet that I thought might have been beyond help now literally looks better than the day it was installed.
We hadn't had our carpets professionally cleaned in 6 years and they looked like it, but after Zerorez they look fantastic. The technician was very polite and explained everything before, during and after. The carpet dried quickly and without any sticky residue.
Leaves no residue on carpets. The Technicians take the time to protect walls and corners before they start thier work. Technician was very professional, friendly and explained the different carpet treatments.
On time, carpets look great
Very competent and thorough care from your technician. He explained the process. Good job.
Good service, missed a couple of spots but immediately and without argument returned and made it all right.
The results were wonderful. The employees were informative and helpful.
Service was friendly, knowlegable, professional and accommodating. I was amazed at the cleaning results of my heavier traffic areas. I would definitely recommend zerorez to anyone needing quality carpet cleaning.
Your technician, Ryan, was very professional and extremely pleasant. He did an excellent job in cleaning our tiles/grout and carpet.
Natural based......(better for pets). Seems to extract alot of old soap residue.
More reasonably priced.
Well the house that was cleaned was pretty bad and your products cleaned is and made it look like new. I am very pleased with the outcome.
Technician arrived late and I had to stay after closing hours until he completed the work.
Zerorez did what they said they were going to do every step of the way. From each contact to the service itself to the emailed receipt within minutes of the finished job, all very top-notch. They even got stains out of my daughter's room that we thought would be there forever. And with no surprises at the end, I was very impressed.
The lack of residue and the protectant. Also that you came back to correct an area that didn't come clean the first time.
The second tech was considerate and very knowledgeable. Plus he did a great job! Thanks
attention to detail
I love the fact that my carpet was dry after 3 to 4 hours and it was sooooo clean
TECH WAS VERY PROFESSIONAL AND DID A GREAT JOB. OUR CARPETS ARE OLD AND WORN AND WE HAVE 2 DOGS AND 2 CATS. I WAS DELIGHTED WITH HOW NICE MY "LIGHT" COLORED CARPETS LOOKED AFTER YOUR SERVICE. I WILL DEFINITELY USE YOUR SERVICES AGAIN, AND I HAVE RECOMMENDED YOUR COMPANY TO EVERYONE AT MY WORKPLACE. GOOD JOB!
I like the cleaning method. All previous experiences have been very good. They keep in contact and arrive when they say. I always recomend Zerorez
CLEANER WAS VERY PROFESSIONAL & FRIENDLY. CARPET TURNED OUT GREAT AND DRIED VERY QUICKLY!!
The products were fabulous and dry fast. Wally was amazing. He was very professional educational and did a fantastic job. I would recommend Zerorez. I heard about it from Brad Booker on the country station. So happy I tuned in. Much success to you
Stephanie
Got gray area out that other carpet cleaner couldn't
Superior results
your fleible pricing is not consumer friendly. I got five different pricings for my small condo, including three while the tech was in my home. This does not instill confidence. The workmanship was very good, the ill will created by your pricing diminishes the good work done by your techs.