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based on 84364 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpets are clean, almost dry (within 24 hours) & there's no chemical smell in the house.
Your representative was very friendly, professional and informative. He is a true asset to your company. He was here when he said he was going to be, the work was done very well. It was done quickly, efficiently and everything was clean when he left. Will definitely use your services again and hope that you will call me for a reminder next year!
no soap
Method of water used to clean
little late a four hour window is much too long
CLEANING WITHOUT DETERGENTS IS WHAT I WAS LOOKING FOR......VERY HAPPY WITH RESULTS.
Not chemical smell. Dried quickly.
You have too many add on charges. You advertise one price for three rooms, but if the rooms are big you charge more. You charge $25 per urine stain. That is outrageous. And the environmental charge is ludicris. I'd prefer the company be honest and charge a higher flat fee, than have all these hidden fees.
I like that the technicians are very professional in appearance an manner. Also polite. I didn't like the qoute of $385 to treat pet spots in an approx. 6' by 4' area. I would have thought $50 would have taken care of it.
I have already recommended you to others in the past and just did so again today.
Very courteous and timely. Also, I like there is no HARD sell and the protectant because I'm not sure that I believe it is that important.
This its the second time I have useour d your company. I was very satisfied the first time, but less so this time. I felt the coating to protect was way overpriced and that what was promised was not what was done.
First of all, there are no chemicals. I had used a chemical company for years and was having an allergic reaction from walking around barefoot in my home. After one Zerorez cleaning, the allergic reaction has disappeared. The carpeting is much cleaner, spot cleans beautifully due to the extra coating they spray on it. I am just so very pleased with the whole process and the product. All your staff is helpful and professional.
The technition was friendly and professional. I appreciated the care that was taken with the corner & furniture guards to protect the areas where the hoses run. The carpets cleaned very nicley and look great! I will definitley use Zerorez again in the future.
Tobias did a great job and he was quick. My carpets look great. That is why we use your business. See you in 6 months.
Extracting the soap and cleaning agents leaves the carpet so much cleaner!
friendly, timely staff
My carpets and stone floors look like new. Your service tecs were very professional and polite.
Green, clean and quick to dry.
fast, friendly and product works!
Didn't smell or make the floor sticky afterwards, our cleaner Brian was very friendly and did a great job with the couches.
prompt service. no smell after the carpet was cleaned.
The quality of work and products far exceed expectations.
I like the fact that no detergents or any other chemicals are used.
We are way beyond pleased with the appearance of our carpeting. It looks brand new. The traffic pattern is gone, and there is nothing but fresh clean carpeting. You service tech, Casey Jones, is an outstanding representative of your firm.
I have to say I am totally thrilled with Zerorez! Our technician Cody Hope was very professional, very friendly and extremely curtious! My carpet looks brand new again!!! Thank you for an awesome job! I will definetly be using Zerorez in the future and will tell all my friends & family about the great service you offer!
Cody said I would be getting a reciept by way of email. Could I please get that. Thanks!
You really get the carpets clean...no stains left! No chemical smell. Technician (Tobias) was very professional and personable.
Your employee was very efficient and knowledgable. My carpets were much cleaner than any other Company had cleaned them. I would recommend your service to anyone. Name removed.
I think the pricing needs to be more up front.
The throughness of the cleaning and the attitude of Carlos
I like that the products used were not harsh chemicals and our carpets dried so fast.