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based on 86656 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You were willing to come back and redo the job after it had not been done correctly.
No residue cleaning process. The technician was very polite and efficient.
Offer coupons on rug cleaning
Pete Miccolis was very professional and courteous. I felt comfortable with him in our home. He did a great job explaining the process and how zerorez works. Thank you!
I like the fact the carpets get CLEAN and dry quickly. Also I need to mention the professionalism and work of the technician Jonathan Rojas. Friendly and gets the job done quickly.
ease of scheduling, fast service.
A beautiful job when just water.
ALL NATURAL PRODUCT AND ALBERT WAS VERY PROFESSIONAL.
I like how fast the cleaning & drying goes. Every time we have used zerorez, we are always impressed with the knowledge of the techs. Each time, they continue to outdo themselves in customer service. This time, we had an incident with my 1 year old and rubbing a tub of vaseline into the carpet. Our tech, Daniel, took the time to examine the area and ensure it came up completely. He even took measures to ensure that if any of the vaseline got into the mat underneath, that it would not come back up once it dried. Daniel also worked with us to make sure that we stayed within our budget for the carpet cleaning. We were so happy with this service!
I only used zero Rez because the owner of the home we were renting requested we did. We own our own home now but would most likely not use your services. Was very happy with professionalism, punctuality, and technician service, but the actual carpet cleaning is sub par. I did not feel the carpets looked very clean and I was expecting a lot more of the stains to come out. A friend of mine who rents houses himself looked at the work and agreed with me. It was the second time I've used your company in that rental and I felt the same way the first time. I felt that all the stains came back in just a couple weeks and you couldn't tell they had just been professionally cleaned.
No chemicals is a positive.
The servicemen were timely, neat, polite and did a great job on the carpet. It felt so much better than previous cleanings and the smell was pleasant and didn't overwhelm me. I have recommended it to a friend already! Thanks for the great job.
You charged me $119 for 3 larger rooms in my estimate. My wife had you clean 2 other area rugs once you got there, and you charged me an extra $100 for those 2. One was $70 for a rug 4' x 10'. Ridiculous. Also an added $14 for nothing really. Not cool.
How clean it gets the carpet, without harsh chemicals and sudsy soaps.
I wasn't too impressed with how there seemed to be residual dirt along the edges of my carpet that I felt I had to go back over and clean myself.
Jonathan ...driving Bob was amazing. He was so polite, I was running about 15 minutes late and he was so gracious and didn't even seem to mind.
He was literally on his hands and knees using a little wire brush in the grout and sweating to get it clean. It looked 100% better!! I seriously will NEVER EVER use anyone else!!
Stephanie
The people were great and the results are outstanding
The thorough job that was done, stains removed from the carpet.
Holding back my opinion, waiting out the first 30 days to see what will or will not happen. That is usually the time period that the old dirt and stains re-appear.
Your crew was professional, patient and personable. The difference between the estimate and what the crew determined to be actual was significant, not what we expected, completely understand the estimate portion but that was a shock. Most would have said no thanks at that point.
I love that there are no chemicals or soaps in your cleaning system. My carpet and tile look great! The service was outstanding. Our technician, Troy, was friendly, informative and efficient. He gave us great information without being pushy and was a pleasure to work with. We have already recommended Zerorez AND Troy to family and friends and will plan to use them again ourselves...definitely with Troy as our technician! Thank you!
My service technician was great. Product cleaned well.
they are environmentally friendly. the technician had a lot of discretion in determining the best way to price out my job, so even though I spent over double the cost of the 3-room special, I still felt that I got good value.
Did an awesome job. My carpets look great.
My carpet was very clean and the service was quick and efficient.
My only disappointment was that the vertical part of the carpet step down between the foyer and living room was apparently missed. We cleaned it ourselves and it is fine.
I don't know yet. I want to wait a few days to see how the carpets look - if the stains come back or are actually gone.
Fast and efficient.
No harsh chemicals and no residue.
Everything! Your tech did a wonderful job on my three rooms, they look new and plan to next have my time cleaned and sealed...Great job. Thanks You Wally!
Representative was very professional and curteous. He did an excellent job, our carpeting looks like it is brand new.
Carpet and tile are so clean they look like new. First time since I bought the house that it has really felt clean. Love it!