Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86655 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 6, 2013 — Rated 9 out of 10 by G.G. Zerorez Phoenix
What do you like about our products and services?

Dries quickly and no soap residue.

Report a concern   February 6, 2013 — Rated 0 out of 10 by B.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet did not come clean with the Zerores treatment. There were still stains in the heavy traffic areas and I pointed them out to the service technician. After he left I went to the store and got some Resolve carpet cleaner and the stains came out. They always come out when I use Rug Doctor. Next time I will use Rug Doctor again.

Report a concern   February 6, 2013 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Carpet stays clean.. No residue

Report a concern   February 6, 2013 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

The cleaning solution is refreshing and doesn't leave a chemical odor. The carpets dry quickly, especially in areas where there is cross-ventilation. The technicians are polite, friendly, helpful, and efficient. I heard about Zerorez on the radio last year and had a smaller area cleaned and it was cleaner than any other time we've cleaned it. I couldn't wait to do the entire house this year. This is a terrific product/service.

Report a concern   February 6, 2013 — Rated 10 out of 10 by M.L.J. Zerorez Phoenix
What do you like about our products and services?

The cost and the good results!

Report a concern   February 6, 2013 — Rated 10 out of 10 by G.U. Zerorez Phoenix
What do you like about our products and services?

you are the best.

Report a concern   February 6, 2013 — Rated 0 out of 10 by G.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your tech was not interested in quality,just in finishing the job quickly. Did a 14' x 12' room in less than 5 minutes and we had to ask him to slow down, hit the doorway (traffic area) better. Didn't care about stain areas. Did them at the same speed. We felt like we had to stand over him to get better quality.

Nothing you can do right. We are going to hire someone else in the near future.

Report a concern   February 6, 2013 — Rated 10 out of 10 by W.J. Zerorez Phoenix
What do you like about our products and services?

Fast and friendly service. No chemical odors.

Report a concern   February 6, 2013 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

I liked the technician. He explained what he was doing and I felt like
he did a good job with my carpet and couch cleaning.

Report a concern   February 6, 2013 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Professionalism of service rep, outcome of carpet, no soap

Report a concern   February 5, 2013 — Rated 10 out of 10 by R.I. Zerorez Phoenix
What do you like about our products and services?

The technician was very friendly and professional. He appeared to care whether or not I was satisfied with the job he did. He cleaned my couch very well, and it did not take very long for the couch to dry. I will call again and recommend this company to my friends.

Report a concern   February 5, 2013 — Rated 10 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

On time, carpets and tile really clean, personable tech

Report a concern   February 5, 2013 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

I was impressed with how good my carpets looked after they were cleaned and I was VERY impressed with how meticulous the workers were. Levi seemed to have noticed every small spot on the carpet and treated and removed them. I could also often hear him talking to the assistant and explaining what to look for and how to do a good job. After a phone call to let someone know that my job was taking longer than estimated, I overheard Levi explain to the assistant that it's never too long if the job gets done well.

Report a concern   February 5, 2013 — Rated 10 out of 10 by Sherri Felton Zerorez Phoenix
What do you like about our products and services?

tech was very professional and pleasant. Carpet look great. I still however has some dog urine order left in the carpet, not sue if I need additional service. I would highly recommend your company

Report a concern   February 4, 2013 — Rated 9 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

On time. Friendly staff. Quality work

Report a concern   February 4, 2013 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

The RESULTS!!!!! My carpet looks amazing!!!!! I will not only recommend your company, but definitely use your services again in the future!! THANK YOU for doing such a great job!

Report a concern   February 4, 2013 — Rated 3 out of 10 by L.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have traffic dirt stains in 3-5 areas. I saw no improvement in the stains removal. Yes the large carpet areas felt cleaner, but the stains remain. It is what is is. Maybe they r just permanent. The service person was very polite n attentive.

Report a concern   February 4, 2013 — Rated 10 out of 10 by G.R. Zerorez Phoenix
What do you like about our products and services?

I was not on site, my mother was said they did a great job. Services however are added very
quickly for each service....each stain is like 10.00. that i think is way to much to pay for each stain....would I use again, yes if i did not have any stains....

Report a concern   February 4, 2013 — Rated 10 out of 10 by P.T. Zerorez Phoenix
What do you like about our products and services?

did a great job

Report a concern   February 4, 2013 — Rated 10 out of 10 by Colleen Harrison Zerorez Phoenix
What do you like about our products and services?

I cannot believe that my berber carpet looks like brand new after having it cleaned. And the carpet is 11 years old. Your employees are very professional and I will never use any other company again to clean my carpet than Zerorez. I have already given my best friend your business card and she will be making her appointment soon. Thank You so very much!
Sincerely, Colleen Harrison Phoenix,AZ

Report a concern   February 4, 2013 — Rated 5 out of 10 by L.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We've used Stanley Steamer for a lot of Bankowned houses that were extremely dirty and amazingly they got even the dirtiest carpets all the way clean. The carpet you guys cleaned is only 1 1/2 years old and had about 6 traffic spots in it, otherwise was it was spotless. Of those 6 traffic spots, 3 are still showing. Very disappointing after all the commercials we heard talking about how clean zerorez gets carpets. Would like to see those 3 spots get re-treated and removed. (if your product is able to that is) Phone number removed , 2525 E Pebble Beach Dr, Tempe

Report a concern   February 4, 2013 — Rated 10 out of 10 by Lisa Bianco Zerorez Phoenix
What do you like about our products and services?

How the product cleaned the carpet:))
Your tech was super nice and did a great job.
The follow up was great too.

Report a concern   February 4, 2013 — Rated 4 out of 10 by B.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Many excuses before every starting to clean dirt, stains, ect. Stated up front you would not be able to get in clean, unbeliveable. Then proceeded to try to upsale me on the extra treatments ect.

Report a concern   February 4, 2013 — Rated 10 out of 10 by D.J. Zerorez Phoenix
What do you like about our products and services?

The quality of the service and professionalism of the technicians.

Report a concern   February 4, 2013 — Rated 9 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

I am a new customer and waiting to see what the carpet looks like in a couple of months...Did appreciate the call the day of the appointment advising the men would be arriving within 30 minutes...This was a benefit as I had forgotten about an appt. for my dog with the vet at 8:40...

Report a concern   February 4, 2013 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

I would absolutely recommend Zerorez because I was very happy with the look and feel of my carpet after it was cleaned by Zerorez. I would however let them know that the scheduling system was somewhat frustrating. I called two weeks in advance and was told that I would be able to get my carpets cleaned on the day I wanted, however, I would not know until two days before the cleaning what the time frame would be. This made it very difficult to schedule the rest of my day.

Report a concern   February 4, 2013 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

Fast, chemical free, and it works

Report a concern   February 4, 2013 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Your product is non-chemical and after your service my carpets look great! I have had other services come out and they have never been able to achieve this level of cleanliness. I have also found that I do not need to have the carpets cleaned as often.

Report a concern   February 4, 2013 — Rated 8 out of 10 by A.N. Zerorez Phoenix
What could we do to improve?

The technician arrived before the scheduled two hour window and it caused a slight issue, but the final outcome of the service was very good.

Report a concern   February 4, 2013 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Getting my old, dirty carpet looking good again.


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