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based on 84369 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
cleans great and your tech was great
Your advertising, website, disclosures, and service technician communicated clearly and accurately to ensure that services and results fully met my expectations.
I love that there is no soapy residue and that the carpets dry SOO quickly
I love the way the rug feels afterwards....as advertised....no stiffness or residue feeling.
The final product.
Service was prompt. Our technician, Alan Fletcher was very knowledgable of the product. He took time to educate us on the process, explain the product and how he uses it in his house. Alan took care to ensure corners of walls and furniture were properly protected. The empowered water lived up to its hype and left the carpets looking new, removing some serious stains. We purchased extra solution to use ourselves. I have been very pleased. It has removed blood and grease stains that have occurred since the cleaning. The solution is great on all surfaces including counts and appliances. I am glad I made the call to Zerorez.
i like that you guys dont use chemicals my carpet wa not crunchy like most and it looks like i got brand new carpet. your tech isaac was friendly helpful and informative
Fast, effecient. Courteous and helpful technicians.
The carpet was well cleaned. Chad was very good. There is one problem.....the carpet has lifted up where it meets the tile near the front door.....I wonder if this can be remedied.
Name removed
No bad smell
Friendly, knowledgable and professional technicians. I like that the process uses water and not chemicals. The carpet is left soft and stays clean longer than other companies I have used in the past.
The carpet was clean, and the service along with the process to schedule was outstanding. the communication was very clear and kept me updated.
I called Zerorez because I had heard your ads on KFYI ... and thought the special could work for our home. I was disappointed in the way in which pricing was calculated ... since I really just wanted traffic areas cleaned well and one whole room ... and ended up paying over $200. However, I was pleased that the carpet did get a good cleaning and not end up being crunchy when dried.
The nicest best employee that we have had. He did an incredible job. My grout and carpet have never looked better. We have used other carpet companies before because they were cheaper. The difference between a afew extra bucks and way your company cleans is night and day. I will only use zerorez from now on. Thanks
the only issue was the length of time it takes for the carpet to dry. If i have Chem-Dry clean the carpet the results are the same but it is dry within 2 hours not 8.
I like the clean feeling and no crunchy carpet from soap and chemicals being used to clean the carpet. Your freindly and knowledgable technicion.
Cleaning seems to last longer, doesn't attract dirt, friendly & well-groomed technicians.
Troy Wagner came to my home and was very clean cut, professional and friendly. My neighbor came by to get his business card and he was even willing to fit her into his schedule, although she declined. He put down plastic pieces to cover the corners of the walls so his hoses would not rub and leave marks on them. That was the first I had seen that done and I was very appreciative. I was expecting the need to get my paint brush out and do some touch up but with those covers, it was not needed. I will definitely call Zerorez again and refer them to friends and family.
no smell
Your technician was well informed, friendly and worked hard. The cleaning process seems to have cleaned my carpets well. I will use your service again. I will also recommend your company to my friends.
Thank you for the great job on my carpets. I wasn't expecting them to be so soft and fluffy. My usual experience is hard and crunchy. The technician that came out was so pleasant. Thank you and great job!
Really like the method of cleaning the carpeting....and the fact that a really good job was performed.
We were very pleased with the service and the efficient manner of the Technician. Our carpets look great and the two chairs look like new. I look forward to using the Zerorez Cleaning Liquid. Thanks for your great service.
The explanation as to what is being done and the associate showing me the difference of before and after the cleaning while in the process.
The only recommendation I would like to share is that you lower your prices on area rugs. For most people it is cheaper to go out and purchase new rugs than to have them cleaned. I don't understand how you can clean three rooms for the amount you are advertising and then charge in the higher two hundreds to clean two area rugs. I am sure there is a reasonable explanation, but I still feel the prices are too extreme on area rugs. Thank you for reading.
Our carpets look clean and fluffy. Thank you
Beautiful work, stays clean longer and dries quickly!
I had six dining chairs cleaned on Friday. They were chairs that I was going to have recovered because they were so dirty. I had been told by two other cleaning professionals that the fabric would not clean. Zerorez said they could and they absolutely did a fabulous job..Mike was wonderful and I had another great experience with the Zerorez company.
On time and efficient service... and of course super clean carpets!!
everything

Great workers, thorough job, and the carpet is really clean and smells fresh.