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based on 84369 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Work was expertly and on time.
You were onm time and did a fantastic job!
The technician was extremely professional and did a great job! We are very pleased with the results.
The carpets looked brand new after the tech was finished.
The carpet looks great and feels great and Alan Fletcher was the technician that did the cleaning for my house, he was fantastic.
The technician was on time, personable, and the carpet looks great!!
Service tech was very knowledgeable as well as professional. Mike (Service tech) did an excellent job. I call Customer Service to let they know how pleases I was.
My carpets pretty much look the same. I know Daniel had problems with his machine earlier in the day (at least that is what i was told) and then he had a flat tire. Now sure what to think about that one. We had new carpets installed just a year and a half ago; we have no pets. I do remember Daniel asking me that; first thing. Do I have any pet stains that he needed to be aware of. After cleaning was done, the final result was disappointing, he then proceeded to tell me that "in his opinion, the carpets needed to be replaced". My carpets DO NOT NEED TO BE REPLACED. I should have just called Cooper Carpets but I wanted to give Zerorez a try. I will not recommend Zerorez to my friends.
Everything!! I love the ph/acidic balaned water with no residue for my family and pets. Very professional technicians, friendly, good work ethic. THey've always done a great job.
Daniel was wonderful and very sweet. He did a great job. Our carpets are crunchy and hard and I'm not sure why.
I didn't like having to move the furniture.
No soap floors look great!
We set up an appointment to have 3 rooms done because you came highly recommended from Ban and Matt on KNIX... The rep that came out to our house spent more time trying to upsell my husband (while my husband was busy working and kept interrupting him) than he spent on the floors. AFTER he was done with the carpets he told my husband that it would be an ADDITIONAL $150 dollars because 2 of the rooms needed extra chemicals...... He did a walk through first, he would have known by looking at the rooms if they needed extra time and my husband would have told him not to do it (Way to expensive!!!!!!!!!). Carpets look decent but was disappointed with the customer service!!! :(
Aside from the urine smell we talked about in the beginning, we had urine spots appear AFTER we had our carpet "cleaned." Your team came out a second time to no avail. My husband and I rented a Rug Doctor and I cannot believe the dirt we are getting out of our carpet! I don't know what your company calls cleaning, but you are not doing it!
You can make it right by giving me my money back!
Friendly, competent employees & products safe to use around my pet.
Non toxic products. Professional employees. Carpets have never been so clean. Will positively use Zerorez again!
THEY ARE ECO FRIENDLY AND CLEAN WELL.
The carpet looks great and very good customer service.
no residue
Your lad that accomplished the task was very profewsional. Enought said.
I like that my tile and carpets get cleaned without leaving them really wet and/or covered in a funky residue. I really like that everyone at Zerorez is very friendly and professional.
My carpet was wet for 4 days. Also it was so wet that it made my furniture damp also for 3 days. I called and asked for someone to come check it out. You did but with no solution other then to try again to make it right. Why would I let you in the door when it already was so wet and humid and not acceptable. My upholstered furniture still is damp in spots.
I asked for some sort of a compensation for the problem but was told that was not possible.
I am not complaining because of being dirty just soaking wet. I would never recommend it to any one. It has been a horrible experience and I plan on telling anyone who asks
$283.00 is bizarre for the job received.
Clean and odor free...
Professionalism and quality.
I like the quality of work and the look of my carpet.
Your system cleanes better than any Iv'e tried befor.
quick. on time and friendly.
I was very impressed by the respectful manner in which the cleaners performed their duties. They were clean and put customer service first. They were polite and efficient. My carpets look great and feel clean!
There was a little trouble with the truck and they had to run two hoses from one truck, so the rugs were a little wetter than they normally would have been but the rug was still dry by the next day. I was very satisfied with the way the problem was handled. The two servicemen were very polite. My rug felt very clean and smelled so much better. I like to walk around barefoot and the rug did not feel like it was full of residue. I have cats and the treatment they used worked very well and left a very fresh smell.
I'm sorry I waited so long to get my tile/grout cleaned and sealed. I hated my tile for years but it now looks like it did the day it was installed almost 20 years ago. Gorgeous!
I have asked for the invoice to be changed into the name of QUINSON INVESTMENTS, LLC
and they have NOT NOT done it yet.