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based on 86654 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
we did the spot treatment at an additional $25 a spot for the cat mess and it didn't help the smell returned and it seems like it was just a huge waste of our money. I know for a fact the cat hasn't made anotehr mess on the carpet as we put a gate up so he couldn't get to the cleaned carpet. I am pretty sure I wasted my money with your company.
How clean our carpet and funiture are. Also, the friendly and efficient service.
The process is very quick and does a great job.
On time, personable, complete explanations about work, nice job.
Didn't leave that nasty chemical smell! The technician was so nice and explained exactly what he was going to do. The cleaning took exactly as long as he predicted - would recommend to anyone looking for a fast and easy company to work with.
Carpets came out soft and clean. Really looks great.
I loved how clean the carpets got and how quickly they were cleaned! I like the fact that there were no harsh chemicals and the carpets were soft when finished. I am very pleased with my clean carpets! :)
The man that showed up to clean my carpet was very polite and listened to my concerns, and what I was looking to get out of having him clean my carpet.
I was quoted 366.00 for my carpets to be cleaned. When the cleaning was finished my carpets ended up
Costing me 499.00. I can understand it costing more for some
Of my rooms being larger but almost 150.00 more is ridiculous. Especially when you advertise that you clean 3 rooms for 129.00. I will NEVER refer your services to anyone I know!! In fact, I will make it a point to tell my friends that you overcharge your customers!!! You will not have my returned business!!
I like that the "empowered water" does not leave the carpet crusty. Also the tech rep was friendly and efficient.
Thorough job, good prices. Professional.
Quality job, floors are always cleaner than I would expect them to be. The technician is always nice and done in a timely manor.
I liked the young man, Andrew Yesul, who cleaned our carpets. He explained the services in detail to me. He worked very hard for almost 3 hours, not taking breaks, or talking on his cell phone, etc. I was very pleased with his work. The carpets look great!
Troy was great and outstanding customer skills. Carpet looks new again! Will most definitely recommend to family and friends.
Our carpet was brand new about 8 months ago and we had some traffic areas that were getting dark. Zerorez got some of it out, but I can still see the dark spots. I could have used my carpet cleaner with water in it to do the same thing - for free.
The service was great and the tech was very personable and professional. I would like to see more options for less rooms.
Clean carpets
my carpet just looks great
no sticky residue
Your service was reasonable and it didn't take forever. Everything was explained and the few questions I had we're answered to my satisfaction. I will be using Zerorez again in the future.
Clean and chemical free
The fact that you clean with no chemicals! Jonathan Shields worked so hard and did a wonderful job. I've already recommended you to friends and family.
I like the fact the carpets look great and our technician, Joel, arrived on time. He was very thorough, professional, and courteous.
The only issue we did have was that when the appointment was made, we were told that it was $25 extra for the room to get the pet stains out, but when our technician arrived, he told us it was $25 per spot. Because one room was especially soiled, it would have been too cost prohibitive to do the spot treatments. That was a disappointment. I wish the person on the phone said it was 25/spot.
clean without odor
Friendly and professional service, great product and fantastic results.
Cannot accurately rate your products and services as I was not at my home when the carpets were cleaned. My sister-in-law was, and she says Zerorez did a good job and the carpets look great. You come highly recommended!!!
The Zeroez tech was on time and very thorough and the carpets looked amazing after he was done. I was also very pleased that the house didn't smell like chemicals but smelled clean and fresh. I recommend Zeroez without reservation.
Your prices are higher than anyoe elses.
Your technician was very nice and did everything he was supposed to. The worn areas at entrances to rooms still look the same as before, particularly in the family room, the highest-traffic room. Our carpet is about five years old. Maybe not fixable. In that way I'm disappointed but not blaming it on the cleaning process. Let me know if there's anything we can do. Thx, Name removed
The ceramic tile came out very clean.