Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84369 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 1, 2012 — Rated 8 out of 10 by B.C. Zerorez Phoenix
What could we do to improve?

Not made clear that stains would not be taken out even for extra charge. I had to go back and attempt to remove some spill stains myself.

Report a concern   July 1, 2012 — Rated 10 out of 10 by G.K.R. Zerorez Phoenix
What do you like about our products and services?

Friendly, efficient service and exceptionally good job removing stains. Also appreciated the e-mail confirmation of appointment and the advance telephone call from technician. Last, but not least, loved the soft clean carpet after the work was done!

Report a concern   July 1, 2012 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

Carpet dried completely within 4-8 hours as promised; no evidence of two extra dirty spots remain (I'm impressed); technician was very pleasant and knowledgeable, he did a very good job; appointment time was right on too. Will definitely use again.

Report a concern   July 1, 2012 — Rated 10 out of 10 by M.V. Zerorez Phoenix
What do you like about our products and services?

No chemicals - great service

Report a concern   June 30, 2012 — Rated 5 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician who came out tried to up sell me by $200 and he also acted as though I didn't have a choice about the carpet protectant he applied to the carpet. He also told me he got a green stain out of my carpet and when he left I went upstairs and looked at it and it was still there. By all the zeroeez fans, I suspected beautiful looking carpets and to me, I think they cleaned it just as good as another company could have done. I felt as though $450 was WAY WAYYYY to expensive to pay for the resolute I got.. Not satisfied......and I will NOT be paying that again!

Report a concern   June 30, 2012 — Rated 9 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

I feel like my couch was very clean!

Report a concern   June 30, 2012 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

Besides from the carpets looking terrific after they were cleaned, I loved the professionalism in their customer service and calling me 20-30 minutes prior to arrival.

Report a concern   June 30, 2012 — Rated 10 out of 10 by S.N. Zerorez Phoenix
What do you like about our products and services?

i like the way my carpets not only looked clean but they looked new again!

Report a concern   June 30, 2012 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Carpet looks great after cleaning!

Report a concern   June 30, 2012 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

No soap residue, a pleasant smell during and after treatment, and quick drying.
My workers did a good job and were very polite and knowledgable.

Report a concern   June 30, 2012 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Amazing cleaning. My carapet looks brand new and I never thought that was possible!

Report a concern   June 30, 2012 — Rated 6 out of 10 by K.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I didn't feel that all areas of the carpet was cleaned. Another companies I have sed went out of their way to clean around and under furniture and zerorez dd not.

Report a concern   June 30, 2012 — Rated 9 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Cleaning excellent - all spots removed.

Report a concern   June 30, 2012 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

Jonathon did a wonderful job. He is very professional and very thorough. The carpet looks great. I will be calling you again!!

Report a concern   June 30, 2012 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

I LOVE that the products don't have soap in them. We had to take pictures to show the difference on my cream sofa that my little white Westie uses as her bed. Unbelievable!
I LOVED my service person, Casey Jones. Sorry, but I only want him from now on!
I appreciated the professionalism of every employee contact I had . So good to have you as a resource.

Report a concern   June 30, 2012 — Rated 9 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

I was very pleased to be able to receive service on the day I called. I also liked the later in the day availability (4 pm to 6 pm) and the 2 hour window I was given. I did receive a call from the Technician (Chad) informing me he was on his way. He arrived in a timely manner and was polite and professional. Chad was knowledgeable and took the time to answer my questions.

Report a concern   June 30, 2012 — Rated 10 out of 10 by D.A.G.M. Zerorez Phoenix
What do you like about our products and services?

Our grout and tiles look great, as does the carpet on our stairs. Cody was professional and we are very happy with his work.

Report a concern   June 30, 2012 — Rated 9 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

Very pleased with the quality of the work. Arrived on time and did a great job!

Report a concern   June 30, 2012 — Rated 10 out of 10 by S.J. Zerorez Phoenix
What do you like about our products and services?

I emailed the following to you. In addition, I only use Zerorez, and the following is an example of why:

My name is Name removed. Mike came today to do my carpet. He is professional in his appearance and manner and explained fully what he was going to do.

I asked if he would clean a rug that is over my parquet flooring. The rug was moved, and as I looked at the parquet floor, some if it seemed to be odd looking. I touched the tile and it absolutely disintegrated. I asked Mike to look at it. We got down on our hands and knees, he got out his flashlight and we both watched some little termite worms try to scoot away from the light.

I was mortified! Mike is from FL and has dealt with these things before. I would never have thought my parquet floor was infested! I am grateful that he took a few minutes to investigate what this old widow would never have understood. I appreciate his kindness. I hope all of your service people would go this extra mile that was huge for me, but only took him about 2-3 minutes of his work day. HUGE SERVICE! HUGE!!!

Mike has a great manner about him. He speaks well. I find him to be trustworthy, an honorable man and very much a gentleman. They are hard to find anymore. He did his work completely and my carpets look fantastic.

I can easily recommend you because of your policies and product, but I can doubly recommend you because of a serviceman you have whose name is Mike.

Good job, Zerorez.

Report a concern   June 29, 2012 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

The carpet came out clean as new. We're not sure how long it will last, however, if the initial satisfaction is an indicator, we'll be using zerorez again.

Report a concern   June 29, 2012 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

I was very pleased with the young man Cody. He was very professional and knew what he was doing. He was able to explain the process of using just water with no chemicals and he was very friendly and fast. I have already recommended Zerorez to my family and friends. Thank you Zerorez and Cody.

Report a concern   June 29, 2012 — Rated 10 out of 10 by J.A.S.M. Zerorez Phoenix
What do you like about our products and services?

It was all good!

Report a concern   June 29, 2012 — Rated 10 out of 10 by A.O.S.D. Zerorez Phoenix
What do you like about our products and services?

The carpet looks like the very first day it was put in!

Report a concern   June 28, 2012 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

I can't believe our carpets look and smell so fresh. Thank you so much. Tobias and Daniel did a great job explaining the products being used every step of the way! We will use this service again!

Report a concern   June 28, 2012 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

No soap residue. Knowledgeable staff and up front with the pricing (no hidden costs for extra services)

Report a concern   June 28, 2012 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Excellent service, punctual and geninuely nice people to work with. This was my third service by you and I will never go elsewhere.

Report a concern   June 28, 2012 — Rated 10 out of 10 by L.N. Zerorez Phoenix
What do you like about our products and services?

My carpet is nice & clean.

Report a concern   June 27, 2012 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

No chemicals and A a job well done

Report a concern   June 27, 2012 — Rated 4 out of 10 by G.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Although our technician Joe was super friendly, on time and efficient, we feel the more expensive the service the outcome would be better. On the advertisement on 1230 AM it stated that all the carpet would be dry before the technician left. That was not the case and when I asked he said that it would take 4 to 5 hours to dry. I was very disappointed. The carpet looks good (but nothing more than average - what any other company does)

Report a concern   June 27, 2012 — Rated 9 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

non toxic and natural


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