What our clients think of us!

As good as advertised, technician was incredibly polite, professional and considerate.

The true test will be what the treated areas look like in six months. To this point I am very pleased with Matt the technician and the overall appearance of my carpets.

Honestly it was the customer service I received before and after my appointment that leaves me a little leery to refer my friends and family. I scheduled my appointment via the internet, but heard nothing for several days, so I called after 2 days to confirm that I actually had an appointment. Although I got what I needed, the customer service was not the greatest. The technicians were GREAT and we are honestly happy with the carpets, but we were overcharged by $43.00 so I responded via email to my receipt that we had been overcharged, but again I heard nothing for several days. I finally heard from "Rae" on Tuesday morning and she left me a message. When I called back around noon on Tuesdays the lady who answered was less than friendly especially because I didn't know who left the message, however she said everyone was out to lunch anyway so she would find out who called and have them call me back. I did not get a call back. I called again on Wednesday afternoon (around the same time) after I had re-listened to my message and asked to speak to Rae and after holding for several minutes I was informed she was unavailable. So I requested that the lady who answered the phone just pull up my account and notate that the refund check that I would be receiving could be mailed to the address on Boca Raton, no problem, and who it was to be made out to was either myself or Mr. Last name removed, who had paid for the service on his credit card either way was fine. After several attempted calls I had spent enough time trying to track someone down. I was in customer service for many years and I'm guessing that my expectations are probably pretty high in comparison to the average person, however, take it for what it's worth. Your product is good, your customer service could use some work. Thanks for asking.

Lorraine Strang

THE BEAUTIFUL CLEANING IT DOES, AND HOW PLEASANT YOUR MEN ARE

Carpet looks almost new

Simple, yet work well and no odor.

Our tech Albert was AWESOME! He was professional, personable, & had excellent cust

Technicians always so friendly

Service is outstanding, both times I have used your company. With me being a Realtor, I have already referred your business out to my clients and contacts who ask. I have a program that I would love to get you involved. It is East Valley Heroes Home Advantage. Where any first responder, Veteran, medical field myself as well as my partners offer a small thing to help these Heroes with a house needs. My Facebook page is: http://www.facebook.com/ArizonaHeroesHomeAdvantage
Check it out and let me know if you would like to be included. Bill Salvatore AZVHV

Quality work, and no up selling. We got exactly what we were expecting.

Nobody cleans carpet like Zerorez! I wouldn't use any other. My carpet looks and feels better than when it was new.

The drying time and Ryan was very attentive and thorough.

You guys did an excellent job, but your pricing is high

Carpet is clean, but doesn't seem to be any cleaner than it was with other carpet cleaning companies, and Zerorez charges considerably more than other companies I've used. Contrary to the "no crunch" feeling of the carpet (which Zerorez advertises and says is due to the use of Empowered Water), there is a crunch on some areas of the carpet. Also, excessive sales pitch to buy other items ... more $$ to treat pet and other stains, carpet protectant ($50), and Empowered Water ($49 for 3 gallons!!).... on top of higher charges for cleaning. Wonder what is behind the $14 environmental charge. At one point our technician said the truck was full and he asked where our sewer cap was; not sure if he used it or not. What Zerorez did right ... charges were clearly described during the phone conversation to schedule an appointment; technician was friendly, efficient, and thorough. Carpet looks very clean (am hoping it lasts).

The pet treatment seemed to work wonders. There was no urine smell as carpets were cleaned/dried like we've experienced in the past.

Friendly, thorough, and chemical free.

Customer Service And No chemicals

very nice polite young man did the work, very responsible

very professional and were informative about what they were going to do. they were on time and did an excellent job. i will definately use tem again

I found the staff to be professional and conscientious in the performance of their work. I was very pleased with the outcome of the cleaning service, carpets looked great. I will certainly recommend Zerorez.

Thank you.

I love the Empowered Water as my cleaning agent for everything in my home. I am so happy that the technician told me about it. I purchased the 2-1/2 gallon Empowered Water product and started using it right away. I was able to clean in half the time and, therefore, it made my life easier! My carpets and tile look wonderful too! Great job Zerorez!!

Name removed

CLEANLINESS is Number 1 and the excellent service person was on time, personally very clean and polite, set up so careful not to damage anything in my home during the work. Did an excellent job on the rugs, very efficient and I am happy with the results.

The carpets look almost like new and the carpets are over 10 years old. Ken, our tech, was outstanding. He was cordial and answered all of our questions

i think 40.00 per spot to clean is a little excessive

Cleans well without residue; however, it took longer to completely dry, than I had been led to believe.

My carpet was very soiled and had several pet stains. Zerorez is amazing! My carpet came out so clean. When it dried my carpet felt extremely soft and clean, with no chemical odor.

it cleaned very nicely and dried fast

Technician arrived on time. Technician was polite, professional and did a very good job.

Extremely professional service technician...Great customer service...Great Job!!!

No soap.