Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84370 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 23, 2012 — Rated 10 out of 10 by Susan Duval Zerorez Phoenix
What do you like about our products and services?

I have never seen my carpets look cleaner. The technician and office staff were very organized, efficient, and service oriented. Thanks for the great experience!

Report a concern   August 23, 2012 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

The technicians were great & I like the green aspect

Report a concern   August 23, 2012 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Your Guy was Great, Clean & Polite. We have been in a rental where the Carpets were supposedly cleaned when we moved in, But they were never this clean! I wanted you guy's last year but the wife called someone else and when they left the house smelled like a hotel. I have told everyone about you guy's! And sorry for the late feedback, The wife was very happy and also tipped the cleaner when he was off to His next appointment. Please pass this info on to the gentleman we had at our house and take care of him! Sincerely, gary

Report a concern   August 23, 2012 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

no chemicals, safe for kids and pets

Report a concern   August 23, 2012 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

Troy was extremely attentive to details like protecting wall corners and keeping the front door as tightly closed around the hose as possible to keep out the heat. He did an excellent job, was courteous, careful and very thorough. We were VERY satisfied with the results. It was a pleasure to have such a polite young man in our home.

Report a concern   August 23, 2012 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

cleans thoroughly and smells clean

Report a concern   August 23, 2012 — Rated 10 out of 10 by Patti Fouse Zerorez Phoenix
What do you like about our products and services?

The stains on my carpet came up easily and my carpet dried alot quicker than with other companies cleaning. I also like that you didn't use strong chemicals. The service gentleman, Andrew, was exceptionally professional and pleasant. I will ask for him when I call again.

Report a concern   August 23, 2012 — Rated 10 out of 10 by R.K. Zerorez Phoenix
What do you like about our products and services?

Green, cleaner way of getting the carpet/tile cleaned.

The tech that came out was awesome....very professional, clean cut and great communication skills. Something that other companies forget about when hiring someone that represents the company (I can't remember his name...I think it was Dylan?)....sorry, with so many vendors I've dealt with in getting house in shape just in the last couple of weeks....can't remember.

Report a concern   August 23, 2012 — Rated 3 out of 10 by A.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We had a schedualed appointment between 2 & 4. At 10:45am on the 18th a Zerorez rep called and asked if we can move my time frame and i had told we could NOT change it because nobody was home, she said thats fine. Then at 10:52am the tech called me and said he was on his way and will be there in 20 mins and i told theres no way i told him he needs to contact the rep that called me. Needless to say he wanted to inter my home with nobody there to start cleaning beacuse his dispatch told him to take a long lunch and he didnt fill like waiting. Thats why i think my carpet was not done properly i fill that he rushed. The tech was nice and curtsey.

Report a concern   August 23, 2012 — Rated 9 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

I was impressed with what the tech showed me regarding your product. I like that there are no harsh cimicals. The service was great and very prompt.

Report a concern   August 22, 2012 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

It was the best job I have ever had done. Thank you.

Report a concern   August 22, 2012 — Rated 1 out of 10 by J.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet took too long to dry. Chem Dry is a much better system.

Report a concern   August 22, 2012 — Rated 10 out of 10 by P.K. Zerorez Phoenix
What do you like about our products and services?

our rug was very stained i was so amazed how clean it came out and fast and freindly service i will highly recomend

Report a concern   August 22, 2012 — Rated 8 out of 10 by J.C. Zerorez Phoenix
What could we do to improve?

Most of the work was just fine. There was a heavy traffic area between the living room and the family room we failed to mention to give a little more attention to. It is right at the rug / tile border. Perhaps your workers are instructed not to point out particularly dirty areas, and leave that to the customer to note, but in this case it would have been appreciated.

Report a concern   August 22, 2012 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Always on time and you take waste water away.

Report a concern   August 22, 2012 — Rated 10 out of 10 by R.V. Zerorez Phoenix
What do you like about our products and services?

Same day service, friendly and knowledgeable technician, great results.

Report a concern   August 22, 2012 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

THE BEST........PERIOD

Report a concern   August 22, 2012 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

NO smell, the incredible job of cleaning it did, the tech who did a fantastic job and was very professional, friendly and informative

Report a concern   August 21, 2012 — Rated 7 out of 10 by M.R. Zerorez Phoenix
What could we do to improve?

I know that there are always time constraints with a job. We did ask to have an add-on service performed once the technician arrived and he agreed. Once finished with the carpets, he suggested a stain repellant for an additional upcharge, when we declined, he stated he could not perform the steam clean of the couch. If he had time to perform the upcharge item, why did he not have time to do the agreed upon couch cleaning. Seemed unprofessional to change his mind based on services performed.

Report a concern   August 21, 2012 — Rated 10 out of 10 by Ellie Lund Zerorez Phoenix
What do you like about our products and services?

The carpet came out very clean looking and soft, not hard like the other carpet cleaners.
The attendant was very, very nice.

Report a concern   August 21, 2012 — Rated 10 out of 10 by Bruce Mason Zerorez Phoenix
What do you like about our products and services?

Your service is remarkable and the end product, the cleanliness of my carpet, is nothing short of outstanding! After the first time I hired your company, I was hooked: no other company has ever come close to the quality of work you do. We've now had your company clean our carpets at least five times ... and I've been completely happy, and satisfied each time. I'll hire you again ... and I have told my friends about you. Keep up the good work, Respectfully ... Bruce.

Report a concern   August 21, 2012 — Rated 2 out of 10 by D.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Extra charges were not worth the cost. Carpet din't look as good as when I do it myself.

Report a concern   August 20, 2012 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Andrew (Yesol), our technician, did a very thorough job of cleaning and sealing our tile and was very profession in how he performed his work and treated us. We will call Zerorez again soon to clean our carpet.

Report a concern   August 20, 2012 — Rated 9 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

It appears to work

Report a concern   August 20, 2012 — Rated 9 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Came within timeframe give. Technician was courteous and did an excellent job. He even gave us plastic booties at the end so we wouldn't walk on the wet carpet. Very pleased. I also liked that I could make my appointment on the internet.

Report a concern   August 20, 2012 — Rated 10 out of 10 by V.B. Zerorez Phoenix
What do you like about our products and services?

The process you use is much better and the carpet truly looks the best it ever has being cleaned.The technician was very good as well.I would definitely recommend Zerorez to friends and family!

Report a concern   August 20, 2012 — Rated 9 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

The service was very good and friendly. It was quicker than expected.

Report a concern   August 20, 2012 — Rated 9 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

There were no "surprises". The quote was accurate, the service was excellent and prompt.

Report a concern   August 20, 2012 — Rated 10 out of 10 by Jesse Potts Zerorez Phoenix
What do you like about our products and services?

Very impressed. My carpet is 3 1/2 years old, and it looked 10 years old. Having kids and a dog, I thought my carpet was never going to look the same again. I'm very happy to say, that my carpet looks new again! Very impressed!! Will make sure to recommend Zerorez to my friends.

Report a concern   August 20, 2012 — Rated 10 out of 10 by L.V. Zerorez Phoenix
What do you like about our products and services?

Our rugs and tile floors have never looked better. The technicians who performed the service were very (Tobias and Matt) they made the service even better.


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