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based on 84370 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technicians were great & I like the green aspect
Your Guy was Great, Clean & Polite. We have been in a rental where the Carpets were supposedly cleaned when we moved in, But they were never this clean! I wanted you guy's last year but the wife called someone else and when they left the house smelled like a hotel. I have told everyone about you guy's! And sorry for the late feedback, The wife was very happy and also tipped the cleaner when he was off to His next appointment. Please pass this info on to the gentleman we had at our house and take care of him! Sincerely, gary
no chemicals, safe for kids and pets
Troy was extremely attentive to details like protecting wall corners and keeping the front door as tightly closed around the hose as possible to keep out the heat. He did an excellent job, was courteous, careful and very thorough. We were VERY satisfied with the results. It was a pleasure to have such a polite young man in our home.
cleans thoroughly and smells clean
The stains on my carpet came up easily and my carpet dried alot quicker than with other companies cleaning. I also like that you didn't use strong chemicals. The service gentleman, Andrew, was exceptionally professional and pleasant. I will ask for him when I call again.
Green, cleaner way of getting the carpet/tile cleaned.
The tech that came out was awesome....very professional, clean cut and great communication skills. Something that other companies forget about when hiring someone that represents the company (I can't remember his name...I think it was Dylan?)....sorry, with so many vendors I've dealt with in getting house in shape just in the last couple of weeks....can't remember.
We had a schedualed appointment between 2 & 4. At 10:45am on the 18th a Zerorez rep called and asked if we can move my time frame and i had told we could NOT change it because nobody was home, she said thats fine. Then at 10:52am the tech called me and said he was on his way and will be there in 20 mins and i told theres no way i told him he needs to contact the rep that called me. Needless to say he wanted to inter my home with nobody there to start cleaning beacuse his dispatch told him to take a long lunch and he didnt fill like waiting. Thats why i think my carpet was not done properly i fill that he rushed. The tech was nice and curtsey.
I was impressed with what the tech showed me regarding your product. I like that there are no harsh cimicals. The service was great and very prompt.
It was the best job I have ever had done. Thank you.
Carpet took too long to dry. Chem Dry is a much better system.
our rug was very stained i was so amazed how clean it came out and fast and freindly service i will highly recomend
Most of the work was just fine. There was a heavy traffic area between the living room and the family room we failed to mention to give a little more attention to. It is right at the rug / tile border. Perhaps your workers are instructed not to point out particularly dirty areas, and leave that to the customer to note, but in this case it would have been appreciated.
Always on time and you take waste water away.
Same day service, friendly and knowledgeable technician, great results.
THE BEST........PERIOD
NO smell, the incredible job of cleaning it did, the tech who did a fantastic job and was very professional, friendly and informative
I know that there are always time constraints with a job. We did ask to have an add-on service performed once the technician arrived and he agreed. Once finished with the carpets, he suggested a stain repellant for an additional upcharge, when we declined, he stated he could not perform the steam clean of the couch. If he had time to perform the upcharge item, why did he not have time to do the agreed upon couch cleaning. Seemed unprofessional to change his mind based on services performed.
The carpet came out very clean looking and soft, not hard like the other carpet cleaners.
The attendant was very, very nice.
Your service is remarkable and the end product, the cleanliness of my carpet, is nothing short of outstanding! After the first time I hired your company, I was hooked: no other company has ever come close to the quality of work you do. We've now had your company clean our carpets at least five times ... and I've been completely happy, and satisfied each time. I'll hire you again ... and I have told my friends about you. Keep up the good work, Respectfully ... Bruce.
Extra charges were not worth the cost. Carpet din't look as good as when I do it myself.
Andrew (Yesol), our technician, did a very thorough job of cleaning and sealing our tile and was very profession in how he performed his work and treated us. We will call Zerorez again soon to clean our carpet.
It appears to work
Came within timeframe give. Technician was courteous and did an excellent job. He even gave us plastic booties at the end so we wouldn't walk on the wet carpet. Very pleased. I also liked that I could make my appointment on the internet.
The process you use is much better and the carpet truly looks the best it ever has being cleaned.The technician was very good as well.I would definitely recommend Zerorez to friends and family!
The service was very good and friendly. It was quicker than expected.
There were no "surprises". The quote was accurate, the service was excellent and prompt.
Very impressed. My carpet is 3 1/2 years old, and it looked 10 years old. Having kids and a dog, I thought my carpet was never going to look the same again. I'm very happy to say, that my carpet looks new again! Very impressed!! Will make sure to recommend Zerorez to my friends.
Our rugs and tile floors have never looked better. The technicians who performed the service were very (Tobias and Matt) they made the service even better.

I have never seen my carpets look cleaner. The technician and office staff were very organized, efficient, and service oriented. Thanks for the great experience!