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based on 84370 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaning process and the efficiency of the process.
Showed up on time. Carpet and grout look great :)
The professionalism of your rep in explaining the process, services and the job he did. We purchased the zerorez spot cleaner and looking forward to trying it on other surfaces. It was also nice to know about the 30 day guarantee in case a spot resurfaces.
Great serviceman- Levi! Friendly and efficient- top notch! Carpet never looked better!
Your employee, I believe his name is Tobias was very personable, knowledgeble and explained the product and process very well even though we knew all about it from listening to Danny Davis. Our carpet looks cleaner than it ever looked from other cleaning companies even though it is white and is 7 years old.
The summer special made the cost of the service more attractive. Isaac was very thorough and professional. He demonstrated the difference between the dirty and the freshly cleaned carpet--what a remarkable difference!
Just a bit of awkward communication: we have used Zerorez several times and I thought there were notes on our account regarding picking up a key and when our business closes etc. I got a confirmation email with a date but no start time...It got figured out after a few phone calls. A few days later we called to ask if Zerorez could clean our vinyl tiles, and they don't (which is fine) so they recommended someone who could. When the gentlemen showed up to clean our carpets he wasn't sure whether or not he was supposed to clean our tile (he wasn't). Not anything that affected the cleaning of the carpets or the out come of the project, just extra work to get it scheduled.
I have 3 areas in one room that were more soiled. I pointed them out to the tech but they are still quite noticeable. I am not available until Fri, Aug 31 to discuss further. Also my receipt says $133 was charged me but I was told $173 and paid that by check. I do want clarification on that. Please contact me Sept 1 anytime at Phone number removed. Thank you. Name removed
Great customer service. Offered other service options without being pushy.
Very professional, courteous and knowledgable.
The quick drying and clean smell
No after odors, carpets felt soft.
Excellent service from technician Ryan Langston.
He was very personable and did a great job.
Ryan, our teck got out stains that other Capet cleaner companies have not been able to do. My carpets don't feel soapy or stiff. Very happy with the way they turned out.
Honest estimate, friendly courteous technician who did a great job
no chemicals used
I loved the technician, Joe. He explained everything to me so throroughly!
The fact that you charged more for my narrow hallway than you did for an entire room I wasn't too thrilled about.
It was very quick and they tech's did a GREAT job with service and demostration on how the product works. They were very informative. I like how there are no chemicals involved.
your service people.
Timely and honest service. Everything was upfront with no hidden fees. Our technician Daniel did not try to pressure or upsell us and rather let us make the decision on our own for any add-ons. My biggest compliment to Daniel is that I have never in my life seen any carpet cleaner take the time to actually get down on his hands and knees and try to "sniff out" any pet odors. Nobody does that! Thank goodness for us there were not any to be found. Everyone just likes to just sell you an expensive pre-treatment and not even take any initiative. Daniel was courteous, informative and got the job done. Excellent service and excellent follow-up by the office.
very professional and did a great job!
Informative customer service
The crew was very professional. Liked how they put corner protectors on the walls. I have never had that with other companies. Loved how fast the carpets dried and didn't smell like wet carpet drying.
Your representives are informative and verey helpful
Our carpet turned out beautiful. I understand your concept of using soap causing dirt to be a magnet to a soap washed carpet. You have employees that are very professional. We heard about you by word of mouth and we are glad that we did.
Everything was as stated. The gentleman was exactly that.
Friendly, professional employees, carpet turned out beautifully even though we were skeptical. Quick and on time work. Thanks
Tech was nice, explained what our options were, thorough and fast. My carpets look and feel great.
The product is amazing, leaving no residue behind and still cleaning all of the problem areas! The pet treatment is worth the money, the stain and odor is completely gone. Jonathan took his time and treated every area until it was perfect. Zerorez is truly the only way to clean your home, and technicians like Jonathan are an asset to the company!
Prompt service, no scent of chemicals. Thank you.