Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84370 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 8, 2012 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

I really liked that I received a call a day or two before my services to confirm the appt and narrow down the timeline. I also found all of the Zerorez staff to be very polite and professional

Report a concern   September 8, 2012 — Rated 10 out of 10 by P.K. Zerorez Phoenix
What do you like about our products and services?

Technician listens to concerns & cleans carpet accordingly - did a good job - took care to be careful of woodwork, etc. Will use again.

Report a concern   September 8, 2012 — Rated 10 out of 10 by Charlotte Riley Zerorez Phoenix
What do you like about our products and services?

They work! Cody is your best asset.

Report a concern   September 7, 2012 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Tobias was excellent and a great representative of your firm. I would highly recommend him to my friends.

Report a concern   September 7, 2012 — Rated 10 out of 10 by Rob Jones Zerorez Phoenix
What do you like about our products and services?

Timely and excellent customer service and we are pleased with how nice our carpeting looks again. Have already told many people about our experience with your company. Highly recommend.

Report a concern   September 7, 2012 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

The gentleman was very professional and should me the carpet as he progressed

Report a concern   September 7, 2012 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

no chemicals

Report a concern   September 6, 2012 — Rated 0 out of 10 by L.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I usally like your service have had no complaints in the past but this time I was "Not" happy with the service at all.
I did not get my same tech person that I usally have. Was told he does not work on Saturdays. The tech I was sent was a very nice young man but lacked experience.
My one rug still had a food spot on the corner of it and I had to hand clean it myself.
My upper level does not look clean at all. I spent a lot of money and I feel my carpets are not cleaned enough. I would like a phone call back from you to see what we can do?
Thank you, Name removed

Report a concern   September 6, 2012 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

I'm very satisfied with the results of your carpet cleaning services.

Report a concern   September 6, 2012 — Rated 8 out of 10 by R.Y. Zerorez Phoenix
What could we do to improve?

Over $200 is a bit excessive for two rooms (one slightly over 300 square feet) and 14 stairs (bottom of steps only). The $14 environmental fee for water extraction is simply an unadvertsed manditory extra fee.

Report a concern   September 6, 2012 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

Young man was very knowledgeable and was extremely neat & conscious of our home. Very polite & pleasant .

Report a concern   September 6, 2012 — Rated 9 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Professional team, cleaned up afterward, explained process.

Report a concern   September 6, 2012 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

You stand by your garantee.

Report a concern   September 5, 2012 — Rated 5 out of 10 by M.E.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Not disappointed at all, the service for me was completely satisfactory, recommending a service isn't likely for me right now as I don't interact with many folks who are looking for carpet cleaning services.

Report a concern   September 5, 2012 — Rated 9 out of 10 by Pam Stubbs Zerorez Phoenix
What do you like about our products and services?

quick response, phone call reminders of appts

Report a concern   September 5, 2012 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

My carpet is 14 yrs old and it looks as close to new as possible ... much better tha any other cleaning service and feels like a new carpet

Report a concern   September 5, 2012 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

I like the professional way you do business and how great the carpets are.

Report a concern   September 5, 2012 — Rated 3 out of 10 by D.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The stains are returning already.

Report a concern   September 5, 2012 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

The person who did our service was very thorough, professional & friendly. Of course I like the fact that you don't leave residue.

Report a concern   September 4, 2012 — Rated 6 out of 10 by I.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Well, I had heard the commercial on the radio station where there was a special for $119 for three bedrooms. When I called in, the gentleman said that since I only wanted the living room and a sofa that he would arrange for the price to remain the same. I ended up paying $209.00 just for the living room and the sofa. :(

Report a concern   September 4, 2012 — Rated 10 out of 10 by Bob May Zerorez Phoenix
What do you like about our products and services?

Everything so far is great. In the past carpet's cleaned by others looked great but stains came back in a couple of weeks. But so far it looks great and Brian was very diligent and courteous. I will recommend them highly in the future. Bob

Report a concern   September 4, 2012 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

On time, knowledgeable and friendly service technician. Absolutely no residue left on carpet.

Report a concern   September 4, 2012 — Rated 10 out of 10 by T.T. Zerorez Phoenix
What do you like about our products and services?

Customer service is great and your product is great as well.

Report a concern   September 4, 2012 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Friendly helpful employee. Carpet and tile look great!

Report a concern   September 4, 2012 — Rated 10 out of 10 by Susan Rudolph Zerorez Phoenix
What do you like about our products and services?

The technician wss very knowledgable about the products and the fact that they were all natural meant they were better for my carpet and the environment:) Also, I was very pleased with the way the carpet turned out....the tech did a fabulous job!!

Report a concern   September 4, 2012 — Rated 10 out of 10 by S.E. Zerorez Phoenix
What do you like about our products and services?

Great service. Prompt, courteous and the job is always done right the first time.

Report a concern   September 4, 2012 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Great service and excellent cleaning

Report a concern   September 4, 2012 — Rated 10 out of 10 by Cindy Chambers Zerorez Phoenix
What do you like about our products and services?

No chemicals only clean water made such a difference in the way my carpet looks and feels. I am so pleased with the results that I will only use and highly recommend zerorez to my family and friends.
Thank you,
Cindy

Report a concern   September 4, 2012 — Rated 10 out of 10 by B.T. Zerorez Phoenix
What do you like about our products and services?

The rep was very helpful, and talked about how to clean the carpets. I liked that your a green company.

Report a concern   September 4, 2012 — Rated 8 out of 10 by K.B. Zerorez Phoenix
What could we do to improve?

Service was great. No needed improvements currently.


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