Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84370 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 12, 2012 — Rated 10 out of 10 by Carolyn Rick. Zerorez Phoenix
What do you like about our products and services?

Everyone is curteous and professional. They are also knowledgable about what they are doing and how the water works. I started using them many years ago. When I saw and felt how soft the carpets were again, I knew that Zerorez would be the only carpet and tile cleaner I would ever use. The carpet seems to last so much longer with this type of cleaning. No soaps or chemicals to inhale. Yeah, Zerorez! Carolyn

Report a concern   September 12, 2012 — Rated 9 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

This last visit was very satisfactory.

Report a concern   September 11, 2012 — Rated 10 out of 10 by Lorraine Murrietta Zerorez Phoenix
What do you like about our products and services?

I like the friendly and knowledgeable employees who work on my carpeting and upholstery.

Report a concern   September 11, 2012 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

my tile looks brand new, your guys are great, love the water, use it every time my cleaning lady cleans

Report a concern   September 11, 2012 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

That they did a great job!!! I will definitely use Zerorez again. Thank-you very much.

Report a concern   September 10, 2012 — Rated 4 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

stop your misleading advertisement. when asked several times about how much it is no one would bring up extra costs. all you have to do is when someone asks abouy total costs, bring up the fees and whatever. people dont mind that but when given a price and being told thats it and waiting for the tech to bring up enviro nmental fees and what not is not that cool.
i clean my carpet every 3 months religiosly so i know a lot of carpet cleaning and floor cleaning co. in town. i have not come across anyone other than yout co. that do not move movable furniture.

Report a concern   September 10, 2012 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

Your technicians, Cody and Pete, were professional and friendly. And, my carpet looks great! Very pleased and will definitely use Zerorez again. Name removed

Report a concern   September 10, 2012 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

great, thx

Report a concern   September 10, 2012 — Rated 10 out of 10 by P.T. Zerorez Phoenix
What do you like about our products and services?

We like the fact that there is no soap used on our carpets. We also appreciate the courteous and efficient men who clean our carpets. Thank you.

Report a concern   September 10, 2012 — Rated 10 out of 10 by Nancy Cords Zerorez Phoenix
What do you like about our products and services?

You actually got my carpet clean.

Report a concern   September 10, 2012 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

You always do such a fabulous job cleaning our "old" carpet!!! Aaron did ours this time and was wonderful. Wouldn't use anyone else!!!

Report a concern   September 10, 2012 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

On time! Pleasant service professionals and my carpet which I was thinking I'd have to replace looked like new when he was done. :>)

Report a concern   September 10, 2012 — Rated 9 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Excellent results, accurate estimates, explained every step.

Report a concern   September 10, 2012 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

did a good job cleaning carpet

Report a concern   September 10, 2012 — Rated 10 out of 10 by E.N. Zerorez Phoenix
What do you like about our products and services?

The prombtness of getting back to me and answering my phone calls

Report a concern   September 10, 2012 — Rated 10 out of 10 by G.D. Zerorez Phoenix
What do you like about our products and services?

My carpets came out very clean I was very pleased.

Report a concern   September 10, 2012 — Rated 10 out of 10 by Peggy Mallen Zerorez Phoenix
What do you like about our products and services?

My carpets look beautiful. Yes, I'll use you guys again.

Report a concern   September 10, 2012 — Rated 10 out of 10 by William Bowman Zerorez Phoenix
What do you like about our products and services?

The technician showed up on time, was clean cut, and did the work as promised in a professional manner.

Report a concern   September 10, 2012 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Good Job on Carpets

Report a concern   September 10, 2012 — Rated 9 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

The carpets feel soft not stiff when they dried. The rooms smelled fresh and clean.

Report a concern   September 9, 2012 — Rated 10 out of 10 by James Murray Zerorez Phoenix
What do you like about our products and services?

We liked how nice the worker was and how he took time to explain things to us and how carful he was in our house.The only thing we think could be better is make sure that if someone is scheduled at 11-1 that you be there at that time. We just didn't like waiting all day when we were scheduled at that time. We understand jobs can run over but its just fustrating sitting around when we could be out doing other things. We will use your company again.

Report a concern   September 9, 2012 — Rated 9 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

They were early and very professional the carpets turned out great

Report a concern   September 9, 2012 — Rated 4 out of 10 by D.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The previous person from your company that cleaned my carpets twice was much more professional and thorough. He did more pre-treating of pet stains and more targeted deep cleaning. The person that was here yesterday seemed to do a very perfunctory job.

Report a concern   September 9, 2012 — Rated 10 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

No soap.

Report a concern   September 9, 2012 — Rated 2 out of 10 by W.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Very disappointed. Used Zerorez three years ago and was amazed. We had a dog at the time and nearly white carpeting. The cleaning was excellent. This time the tech did a half way job. No dog but plenty of dirty marks and missed areas. He hurried. Had an issue with spilled ink which we didn't fully expect to fully clean but normal "dirt" was left behind. We also parked one car behind the other in the drive way so we could get a car out. The tech parked the truck blocking in the car in spite of having the entire front of the home and half the driveway available to him. Took advantage of a three room special and then had to pay 1/3rd the cost to just do the hall. Bait and switch? don't know of too many homes were the rooms are not connected by a hall. We have yet to receive a receipt...tech entered check via phone.

We own and operate a property management company and didn't use our usual vendor and were willing to pay a little more...wrong decision.

Name removed
Havelock-Last name removed,LLC

Report a concern   September 9, 2012 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Good service from Ryan Langston. Great job on our carpets too!

Report a concern   September 9, 2012 — Rated 10 out of 10 by Sunny Elia Zerorez Phoenix
What do you like about our products and services?

no soap products used...

Report a concern   September 9, 2012 — Rated 10 out of 10 by T.T. Zerorez Phoenix
What do you like about our products and services?

This time we waited a little too long to get our carpets cleaned. I like to pull everything out of the room in order to get a thorough cleaning. Even though our carpets were very dirty they seemed to come unusually clean this time. Do you have some new water? Was it the expertise of Isaac Morris? Whatever it is it worked. Our carpets look great. Now I need to work on the next three rooms. Thank you Isaac and Zerorez.

Report a concern   September 8, 2012 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

On time, excellent results, courteous & professional. Outstanding experience.

Report a concern   September 8, 2012 — Rated 9 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

It had been some time since the carpeting had been cleaned and it turned out looking almost like new. Also the tile really cleaned up nice. We liked that there were no chemicals involved and it dried quickly. Will definitely use this company again.


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