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based on 84373 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Levi was great, very professional, answered all my questions. Had a couple of areas that didn't clean up as I had hoped.
Natural product/chemical free
Easy scheduling, good price, no harsh chemicals
I really liked the way that our technician, Brian Williams handled our needs and questions.
The carpet came out clearner looking than I had excepted and the tech. was very good and polite. The kind of treatment I like for my clients.
The carpets dry quickly, there is no chemical smell in the house, and the technicians are always friendly and do a great job.
The job came out perfect! My flooring look like new afterward!
I like the fact that you use NO SOAP! Wally did an outstanding job, and is a very pleasant man. We did find two stains on our carpet after he cleaned it, but in fairness to Wally we didn't even realize they were there before the cleaning...
Isaac was incredibly thorough and knowledgable and explained the product and benefits very well. Great representative for your company!
The technician was professional and on time. The "older" carpets came out great, looking almost new... and no dirty smell that you get when some companies clean carpets. As a Realtor®, I will definitely use Zerorez for my listings as well as for my personal home! Thanks for doing a great job!
Your marketing is great, but I thought your service guy was very professional. The most professional carpet cleaner I ever had...
Had my tile and grout cleaned...tech kept selling to apply sealant. Told him only if the grout was CLEAN because if it is not I will be stuck with crappy looking grout for 3 years...he assured me he would not leave without it being clean, so I sprang for the extra $140. Tech complimented me on how clean I keep my tile once the cleaning was underway. I thought good, now just get the grout clean. The sealer went on while things were still wet so I couldn't tell how it came out. After the floor dried I saw that I had multi-colored grout...some was lighter (clean) and some was darker (dirty). Now my floors really look dirty...before the cleaning they were all one color (dark).
You can't make it right because it's too late... the sealer is on. Also, I can't even try to fix the color differences or hire someone else because the sealer is permanent.
My wife and I were very impressed at how your "No Soap" water cleaning system cleaned the filthy carpet and grout in our rental house. Your technician (Mark) was timely, knowledgeable, efficient, friendly and he did a great job.
No chemicals...service techicians are extremely professional and go above and beyond.
The cleaning is completely environmentally friendly and it won't attract more dirt like other chemical products.
no residue and very clean carpets. also prompt service. thanks
I believe your methods are particularly safe for our environment and your employees have always been very pleasant to deal with each time I make contact. Thanks.
I'll know more in time to see if spots comme ack up. Otherwisw we were impressed with the professionism of the worker who did the work.
The edges around the carpet did not come clean, there are some spots that did not come clean.
Maybe get the spots out a little better. I truly was hoping for better results.
Your rep, Wally.
I've used zero Rez for a long time and love it. Mark is so great. He does a fantastic job and my house looks so clean. I'm very happy.
They get the job done and the service people are phenomenal! Very courteous and conscientious.
There is no chemical smell left in the house, and the carpet is beautiful. Thank you for the excellent service. I was disappointed that the on-line reservation I made didn't work properly, although you did get my name into your system, but you were able to get the job the day I wanted it anyway.
the carpet feels new and fresh and not crunchy or weird.
Prompt service. Good price. Friendly service professional
The technician was on time, very friendly, and worked quickly. Our rugs came very clean and we were very satisfied with your products & services.
they`re totally natural! nothing is going to hurt my kids nor my pets! It dries well and looks great!
Chemical free
THE CLEANING DID A BETTER JOB THAN YOUR COMPETITION, YOUR EMPLOYEE WAS COURTEOUS, FRIENDLY
AND EFFICEENT