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based on 84373 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
First of all I expected 3 rooms to be cleaned, understanding that each room could not be more than 300 sq. ft. If a room was over this amount it would be counted as 2. now have used zero Rez since the beginning , I've always paid more than what was quoted on phone and have always paid for anything extra! This time when your technician arrived I wanted the stone in my kitchen family room cleaned. I was told by the one in charge that it's not 3 rooms and that the 300 sqs. Does not apply , they clean 3 AREAS and he counted this ar a kitchen dining room and living area. WE had a disagreement about this and I called your office. They cleaned. This area, not really completing the AREA! This took them a total of 20 min. After they left I measured this space in it's entirety . It comes to a total of 357 sq ft. And contains a 9X12 rug and a 5X9 island . You should be able to deduce it was not much of an area to cover, but even if it counted as 2 rooms I would have excepted that and at least had an opportunity to get an additional space done, but no that was not the case! I paid them for the so called 3 rooms. I called and asked to speak to some one in charge . I was referred to your quality control person, a message to call me was given. I called 3 times, I've yet to receive that call back! If in fact your offer was for 3 AREAS you should advertise it that way. Personally I feel totally ripped off. I paid to have a 20 min floor wash $143.00! Frankly ONce your person in charge discovered I was not going for the $600.00 plus he quoted he was argumentative and said he was just following company instructions. Needless to say I'm more than disappointed and will not refer or call AGAIN! Christine Last name removed
Pete did a fantastic job! Thank you!!
Very good smell and he got it very clean
serviceperson was thorough and good! thank you!
Your technician was very through,extremely professional and had a very pleasant manner. He did an amazing job. Please, let his supervisor know he is a valuable worker and should be commended for this. The product was amazing my tile floor looked brand new and believe me it was a disaster before the cleaning, the rugs are also very clean, considering they are quite old. I will definitely recommend your business to others and use you again...just sorry I did not have your company out sooner.
My carpeting is cleaner than it ever was with other cleaning methods in the market. The technicians are knowledgeable, courteous and thorough. Your tile/grout service is also top notch. Zerorez will continue to care for my flooring.
The person who came to do my floor was a pushy sales person. I was told I must seal my grout. That cost me over $100 above what was advertised. I learned today if my grout needed to besealed I could of done it less then $20. I wish your company would of been up front with me.
I felt that my furniture was very clean and dried fast!
If an error occurs during service, please offer the customer a discount for the trouble. Also, carpets took far longer to dry than expected.
Technician did a great job, carpet and tile looks beautiful! Thank you.
Better pricing for the quality of work. The carpet felt a bit stiff once it was dry. I misunderstood the concept thinking there would be "zero" residue left behind.
Don't charge travel fee. Get trucks available in Northwest valley.
Clean and friendly workers. Did a very good job. Carpets seem to stay cleaner longer than other companies.
We have used your service for over 4 years and have never been disappointed. Extraordinary quality in service and customer care has always been our experience. Our carpet and furniture looks like new.
Your whole process was very professional--from booking our appt. to our technician's thorough figuring & explanation of our estimate upon arrival, and of course the cleaning service itself. Had all our tile & majority of carpeting cleaned and it all looks practically like new (they are 15 years old!). Carpets are soft & fluffy and dried much faster than any other cleaners we have used. There's no sticky residue feel or chemical smell left behind. We will use again whenever services needed & will highly recommend them to others--great job!
Tech was very professional and friendly. Carpet came out great but did take longer to try . More like 24 before completely dry.
It does not leave any residual smell in the house. Using the hot steam makes the floors seem cleaner and sanitized. Levi was great! He made excellent suggestions based on individual room situations. Will be calling on you next time I need carpet and tile cleaned!
I like the fact that no chemicals were used and my carpet and tile look awesome. Josh Martinez was very professional and gave me a lot of information on the special water used by your company. Very informative.
Great technician - Alan - very professional and kind AND, seems like he really likes what he's doing, which means I'm happy to have a happy person in my house!
They were on time, did a terrific job. My grout looks wonderful. Wally was very efficient and neat. I will have the rest of my house done after the holidays. Name removed
Cannot see any improvement in the appearance of our tile and grout. Your promotion of 3 rooms for 129.00 is deceiving. We were charged for a small bathroom as a large room. Will not use your service again or recommend it to our friends or neighbors.
Not leave so wet
I had a small issue and your company sent someone out and took care of it.I was happy with the customer service and the quick response.
no residue
The carpets seemed to stay damp even the next day. They carpet looks okay, and the techs were very nice and courteous, just didn'd like how long they stayed so damp.
It is a pleasure to have your guys come and clean the carpet. They are always friendly and courteous and do a great job even though the carpet is 12 years old!!
That said I do have a minor complaint with your service this time. I was called and told that the carpet would be cleaned between 12 and 2. When 2 arrived I called your office and was told the technician was running late and it would be after 3 before he would arrive. It would have been nice to have received a phone call from you letting me know he was running late before hand.
Thorough, friendly, nice smell, and good results.
The water system used.
The technicians were very knowledgable, clean attire and wanting to please.....Also very impressed with the cleanliness of the truck mount system...When the equipment is clean I believe determines the results of the interior job....Definitely will recommend to others...My hat is off to MARK and KIRBY!!!!
Your technician Bryan did a very good job; he had a very positive attitude and was respectful. I will use Zerorez again and also ask for Bryan.
Thanks you, Name removed