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based on 84373 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleaned great and dryed fast without leaving carpet hard
Cleaned up very well and nearly restored my carpets to original look. And ZeroRez was able to put me on their cancellations waiting list and schedule me in after a cancellation one day before Thanksgiving day. Excellent service.
Took out a stain that oxyclean carpet cleaning could not.
The ease that it cleans & shines stainless steel & counter tops.
SERVICEMAN GREAT
QUALITY JOB
We had our tile floors cleaned along with our carpeted hallway and my house feels amazing now! The guy who came and did the work was very nice, respectful and did great work. I'll definitely use Zerorez again and again!
the carpet dried quite fast, it cleaned well, the price was great and most of all wally was our tech and he was great. explained all i needed to know .
Quality and customer service
Friendly and courteous staff
We had Brian clean our three rooms and he did a fantastic job. We will definitely recommend you and use you again.
Thanks.
The cleaning process keeps the carpets cleaner longer than any other process. I usually only clean my carpets now about every 6 months. My carpets used to look dirty within a week after the other companies cleaned them. They put too many chemicals into their cleaning process.
Like the fact you use water only. No residue! No high pressure to purchase other services. I like to buy the water for other uses around the house too!
Thank you
M Last name removed
Carpets look great. Very efficient company.
evironmentally clean. no soap residue.
Our technican Mark was outstanding.
no chemical odor, fast drying
No chemical Oder, and cuttious technician.
Initial effect of cleaning was good, however, dark shadow type spots are reappearing. This is the second time using Zerorez and in both instances the initial 'good' results of the cleaning were short lived. Noticeably shorter than when I've gone w/ a traditional carpet cleaning method. Not exactly sure why that is, but both my wife and I took notice around the same time +/- two weeks after cleaning. My family keeps the pets off the carpet and does not wear shoes on it either.
Also, I paid additional for application of a stain blocker/protectant and I'm now concerned that the protectant my have sealed in any existing soil. Or, my make it more difficult to extract any trapped soil.
Aside from being dissapointed by the lack of lasting results, I would like to give credit where credit is due, your service tech was very friendly and professional. A good representative for your company.
I would appreciate a call from Zerorez to discuss.
Sincerly,
Name removed, Phoenix, Arizona 85044
Brian Hamilton was extremely professional. He was prompt and courteous. It is nice to have someone come into my home who I believe is trustworthy and reliable as well as intelligent about carpet, furniture and best cleaning practices. He sold me additional product and showed me how to use it. The carpets look like brand new! Thank you for a job well done!
Dominik was wonderful. He got here late, but had two bigs jobs before.. I had changed the date of the cleaning, thus the late arrival time. He did a wonderful job. Very good worker. Did our garage floors which he had not done before. They came out beautiful. We have the house on the market, but if we don't sell and move out of the area, will definely use your company again.
You have a good service that really does a good job.
I couldn't believe how quickly my couches dried after they were cleaned. The products used do not create any kind of lingering smell, and they did not make my cushions "crunchy". The couches just look and feel clean. Also, the price is much cheaper than other companies, and Zerorez does a much better job. I will no longer use anyone else.
You only use water. It is quick, economical and NOT high pressure.
Very easy to get the appointment date and time I needed and wanted. Carpets looked better than they have since I moved into my new home just over a year ago, too bad I didn't know about this company then. Will definitely use again....
Showed up on time. Representative explained exactly what results I could expect
There are a few areas that were quite soiled. They're high traffic areas and I didn't expect them to look brand new. However, they don't look like they were cleaned at all. Your employees were polite, but they seemed in a hurry. They didn't pretreat the areas mentioned. The other times I've had the carpet cleaned they pretreat the worst area. I was disappointed. The rest looks fine and I do like that the carpet doesn't feel hard. Overall though, I don't think I would recommend you. I did send you an email on that same day and got no response.
The technician arived on time was very nice and professional. I'll never use another carpet cleaning service. The carpets have never looked better! THank you SO much for a job well done.
It actually cleaned my dirty carpet!The results were better than I expected.Alan was great.
Great cleaning of carpets. The products to no smell and the services is friendly, and helpful.
The techs were friendly and conscientious. The process seem to be a better way to clean!
Worked well especially on the tile.
No Change. As soon as the carpet dried, dirt came back. No animal stuff, just normal traction. Spent a lot of money. Not happy. Employee was very pleasnt