What our clients think of us!

LIked the idea good job. of no residue. Good technition and

I like that the job is always done right the first time. No soap, no mess, no compliant.

JEREMY, OUR SERVICE TECH WAS VERY PLEASANT AND DID AN EXCELLENT JOB ON OUR CARPET.

Price

Technician was very professional and took care of our home as though it were his own. Great job cleaning and sealing the grout.

Excellent service !!! And my carpets and tile look brand new !!! Thank you :)

The timely schedule and arrival @ appointment time. Very much like the results of the carpet cleaning. Friendly service and great customer service.

technician was knowledgeable and a hard worker. Explained everything he was going to do.
Andrew was very courteous and personable, didn't mind me as the customer watching wha he was doing. Tile floors look like brand new!!!!

First the young man was very polite, he worked fast and neat, my carpets look great, the only
thing that was disserning is it took long time to dry. he said 4 to 8 hours. the carpet was still wet in places. But I'm still satisfied.

The feedback from my tenant was "Carpet is still very smelly. Looked clean but you could see stains and a lot of dog hair still." I had hoped that the Zerorez process would have taken care of the problem. Would a follow up service help?

My floor wasn't 100% clean, splotchy places

results

tech was very curtious and professional, very knowledgable of product and company. carpets were left looking new again. couldnt have been happier with both service and tech. kudos to daniel seville

I appreci(e the return service. The second tech was very professional and did a great job

No smell, no chemicals, seemed to clean well.

Very nice job! Jeremy was friendly and professional and my house looks wonderful! Thanks!

There is no use of harsh or poisonous chemicals. I have kids and a dog and I feel confident that they can play on the floor without being exposed to something harmful.

I had a very pleasant experience with my initial call to zerorez. Customer rep was very kind and helpful. The problems began once one of your technicians arrived. My appt was late in the day and based off of how I was treated I would guess I was this technicians last appt of the day. It was very obvious he just wanted to finish the job as quickly as he could and leave. I called in for your 3 room special but we only have 2 carpeted areas. He kept STRONGLY encouraging me to have a small area rug cleaned instead of one of our tiled rooms that met the requirement (over the phone the customer service rep had informed me the special also covers tiled areas as long as the room is not too large, which it was not). He even told me it would "look stupid" if we only had the one tiled room cleaned. He could have phrased that better and it was obvious that the real problem was; he just did not want to take the time to switch out machines to clean the tile as well. He did show me how clean he was able to get the carpet in a high traffic area and I agreed, it looked great. So I let him do his work and stayed out of his way because quite frankly I did not feel comfortable being near him with the way he was treating me. After he left I actually went into the rooms to see the carpets and it was obvious he did not effectively clean the carpets. It looked like all he did was clean the one traffic area very well to show me and then he just hurried and cleaned the carpet here and there. There were areas that were not even cleaned, and it was pretty easy to see where he missed. We don't have money to just through down the drain, and it took us some thinking to decide to have our carpets clean and it took us time to decide to put our trust in your company to do it. We chose zerorez because we had heard great things about your company. I was very disappointed with the experience in the end. I am sure normally customers are very satisfied with zerorez's work, like I said, I was pleased with the high traffic area that was actually cleaned properly. It was unfortunate that the rest of the experience was so bad.

One spot in the entry area at the edge of the carpet did not come clean. I will try to spot clean it with some stuff that does not leave residue. I did like the gentleman that came. He worked very hard and I appreciated his effort. I could have called back for a little more help with it but overall I was satisfied. Thanks.

I liked the fact that there was no chemical smell, other than the orange fragrance of the pre-treatment. It has been 3 days since Wally was here and the difficult pet stains have not come back; hopefully they will not return.
The technician, Wally, was very knowledgable and was able to answer all of my questions.
The only negative was in scheduling the cleaning during cool weather and late in the afternoon. Having the door open so long made the house too cool and the carpet took longer to dry. Lesson learned for scheduling the next cleaning! So far Zerorez is a company I will use again and not hesitate to recommend.

Products were great.....and the service was prompt and efficient. Technician was very professional and pleasant.

EVERYTHING . . . the smell, the results, the staff!

Very efficient; on time; good value. Will use your services again!

clean, green and exceptional Customer service

Courtesy, thorough helpful

The professional Technician, Quality of your service and the amazing results.

showed up on time, professional, and answered all my questions.

Good work and professional people.

Love the professionalism, promptness and excellent job. - The current Problem we had was that we had the carpets cleaned, then last week had the tile floors cleaned. When the young man cleaned the hall floor the dirty water splashed under the doors onto our bedroom carpet edges and now the carpets are dirty again. Can someone come out to clean that part of the carpets again, please. He never opened the doors to check the carpet edges to see that they had been dirtied.

We were very happy with Zerorez. The carpets look fantastic and the technician was very professional and friendly. My wife is thrilled.