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based on 87477 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My reasonable $120 carpet cleaning quickly turned into a $358 extravaganza. The tech was polite and helpful, but I didn't see triple the work for the upgrades. Yes, I added a 4th bedroom, but the spraying for pet in all the rooms and protection in one room seemed high. I was over a barrel and agreed to pay the extra.
If your upgrades seemed reasonable, I would score you higher.
Specular results ! Smart technician !
Always very amazed at how clean the floors and carpets are which speaks highly about the quality of your product and have always appreciated the proffesionalism of your technicians.
Personnel were courteous and efficient. Zerorez product seems to work well.
I really like the fact that you don't use harsh chemicals and I am crazy about the Empowered Cleaning Fluid. Keith Kielholst, my service technician, gave me a spray bottle and cloth and told me to try it on my window that was so dirty. I went nuts cleaning the window (which was streakless after using the cleaner), my stainless steel refrig., stove top (which was so gunked up and I didn't know it) and numerous other areas. Naturally I bought the stuff. I told my neighbor about it, she tried it and love it too.
The way it cleans everything
the cushions on my dining room chairs were old and very dirty, they look brand new. You did a wonderful job on my carpets and Indian Rugs. Very pleased with everything.
The carpet cleaned very well, the only thing I didn't like, there were several spots that I cleaned after they left and there are still dark areas around baseboards. Over all the product was good.
On time, zerorez, and professional and good prices
Very good tech.
Clean, professional
The carpets were very clean- all spots removed. Person that came out was friendly and professional.
The wortk -- both your products and your efficient colleagues.
I like the fact that my carpets are very clean and look almost new and the fact of just using the water instead of soap and water like others do and that the carpet is nice and soft to walk on.
The technician did a great job and was very well versed on the company and their products.
Technicians were great! Very friendly and helpful, quick and thorough...my cleaning came out great and also got the musty smell out of my new house!
Fast effficient service and no chemicals
I like the way the carpet looks and feels after it was cleaned. The service rep was
very informative and gave me prices for everything up front.
Low toxicity
That it is all natural ingredients! They are always polite and professional!
you do a fantastic job
Zerorez management needs to congratulate Troy, the serviceman. Troy was thorough, did an excellant job in explaining the process and products, he was extremely professional, presented himself and the Company well, and he was pleasant. Troy needs recognition and deserves your Company's praise. Troy is the type of employee that every business owner wishes to have!
And, I've already recommended your Company to others.
My wife and I like the fact that Zerorez does not use any foreign chemicals; the cleaning process is non-toxic.
Special Note: Technician Andrew Yesul, once again, did a very fine job with the manner in which he cleaned our rugs.
Pat & Bill D'Angelo
My carpets were white when I moved into the home about 16 years ago. I had them cleaned periodically, but was never particularly motivated to have them cleaned, because it was expensive and they never looked like they had been cleaned. After not having them cleaned for about two years, and hearing the commercials on the radio, I thought I would give your company a try. My carpets are white. It has been a week and they still look just-cleaned. The two young men who did the job were nice and professional. I am very impressed.Laura
We have one room in the house that we just moved into that we paid extra to treat the room for possible pet urine and the treatment did work very well. I honestly don't know if enough treatment was applied to get done to the pad. After paying $40 and 25 in extra treatments on top of the original cost for the room I hoped it would work better. Mason was very professional and a pleasure to have at the house. the rest of the house looks great.
Service person did a professional job and the carpet looks new.
This is our second time to use Zerorez and the carpets look and smell great! I love that they don't use soap and the carpets are dry within just a few hours. Our technician was very knowledgeable about his service and the products he was using. He was polite and friendly! We love Zerorez and won't use anyone else on our carpets! See you next year!
the no chemicals and the clean fresh look it leaves
Customer service, Friendly techician that did a thorough job. THe carpet looks great. Price is very reasonable.
1.Upfront presentation of estimated costs
2.technician willing to go over heavily traffic areas upon request
3. accountability to projected time of arrival.
4. attention to detail (corner guards, shoe covers)
What I would have liked was items to go under furniture that was moved back into place while carpet was still damp. We used ziploc baggies. There are products that other carpet cleaners use--and I would suggest that your company secure these or similar items.
The stains do not reappear a month after the cleaning, and your staff members are very knowledgeable about the product.