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based on 87477 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Too picky about square footage-ad says 3 rooms will be cleaned but never states how large the rooms or adding tiny hallways.The $14.00 additional fee is never mentioned in your ads.No great attention was paid to the high traffic areas I pointed out-after drying the area still needs some attention.
Quality workmanship. Good people and good results.
The techs that came to the house deserve a 10, but the appointment staff was somewhat difficult to work with. As a policy they will not take appointment times or guarantee a "first appointment of the day" type of request without a lot of hassle and manager approval.
No soap residue.
Very good
No chemical smell after cleaning. Faster drying time of carpets. Your technician explained to me ahead of time how the cleaning system works and what to expect during and after the cleaning.
DID NOT FEEL STICKY OR SLIMY WHEN DONE
Professional technician, quality of work, and end results.
Check your pricing better
no chemicals, did a great job.
Great service, thanks!
friendly and efficient technicians.
Good people working for you...
Technician was very professional, was consideratae of my furniture and explained everything that he was doing.
They work.....and leave no rezido.
The products were amazing and made my carpet look better than before! The service was superb and I'd recommend it any day.
How quick and clean my carpets were and how personable your tech was. He explained everything that he would do. thank you.
quick and efficient.
Pleased with results, but technician's equipment broke down three times, so it took him a really long time to get the job done.
more clarity on additional charges for room size
I like the appointment process that offers a 2 hour start time, and email notifications. The employee that cleaned our carpets was very efficient in getting in and out quickly, and was courteous in house with placement of hose and noise.
Love them
My carpets were horrendously dirty! I am not only completely surprised by the results, but utterly satisfied. My carpets have never looked and smelled so good! Nick was very professional and friendly as well. He was very knowledgeable and offered suggestions to how I can keep my carpet looking cleaner longer!! Thank you, Nick and Zerorez!!
Staff
I set the appointment up 2 days prior and the receptionist said they would leave a message the following day what time frame they would be arriving. The message came but said I needed to call them to confirm and set the time up. It was inconvenient to call for I got home from work at 8 pm. I would suggest doing what was said- set the time up and leave the message for that time especially when the initial appointment was scheduled for the same week.
Very professional , and attentive to my needs and concerns on what needed to be accomplished. The tech was awesome, thanks !!!!!
It was fast efficient and as your name says 0 residue
Great job done! Professional employees, well trained and hard workers.
Carpet and tile/grout are cleaner than when the house was new. Tech was very friendly and professional. And all at a great price. I have already recommended Zerorez to several people and it's only been 2 days.
There was some white residue on my grout near my couch in the living room and some left in the bathroom. I also gave the tech a rug for cleaning but haven't heard anything back yet. I tried calling customer service to inquire but I just hung up after waiting about 8-10 min. My cell is Phone number removed