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based on 84372 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Josh and Jonathan were professional and worked very well together.
I think they are very good, your service man was wonderful and very personable and professional. We really liked the way he condcted himself. You might want to consider him for management.
You clean things better than any other company so far.
The people you send over are very professional and helpful, and accomadating.
green
You are definitely the best we have found for carpet cleaning - worth the extra money! And the customer service we experienced this time with the re-service of a couple spots that were not completely clean was wonderful. Thank you!
Polite, skillful representative, despite his spilling some carpet cleaning stuff and killing some of my just emerging winter grass. Do not appreciate this.
This wasn't the first time I have used Zerorez. Even used them in So. California. I really appreciate Josh Martinez. He did a fabulous job and is very professional. We are going to have several more items done and would like for him to be our tech. when we schedule it.
Casey Jones was did more than a fabulous job on our carpets!! He took his time and explained why Zerorez is so much better than the other professional carpet cleaning soluations that are harmful for your carpets and really do not get them clean. He is an asset to your company!
I expected my stains to be removed the first time. Despite airing out my rooms with open windows and fans, the carpet smelled like dirty shoes after the technician left. I expected a clean fresh smell. The service department did kindly schedule a return visit to tackle the stains which originally didn't come out. They did come out, so I guess the first job wasn't too first rate. Your service personnel were very courteous. I guess I just thought that perhaps Zerorez might have offered to compensate the hassle of having to return and do the job right with a free room cleaning or comping the cost of the stain guard treatment on my stairs, etc.
Environmentally friend and get the job done
I was a little disappointed with the results on carpet but tile came out very nicely. Also, water was drained on roadway which has caused quite a discoloration
Product worked good and floors and couch looks great, Also Wally was great and he expland everything he was doing and why. Will use Zerorez again.
On time, fast, clean is clean with no smell or leftover residue, reasonably priced for the excellent cleaning that is done.
I love that there are no chemicals used in your cleaning process, that is very important to us.
Our carpets look great and they dried very quickly.
Our tech, Dominic was very good - professional and personable and very hard working.
Web order experience did not match actual pricing. Have a room with carpeting and a tile edge -- were told that counted as TWO rooms. Had to change order & expectations after your technician arrived.
Our floors came out better than expected! The person that came out was very professional and did a great job. Thank you Zerorez!
Daniel S. Did a very good job and my tile looks fabulous....I will be tell my friends and family about Zerorez.
Clean, effecient, quick, helpful, genuine satisfied customer.
they work.
I had Zerorez last year and was completely happy. The technician went out of his way to completely clean my carpets. This year the 2 pet spots I had concern about were not completely removed. I was told that I would have to pay $25.00 for each spot to have them removed (eveidently they have two ways to remove pet spots and one way is $25.00 per spot). I chose the less expensive way. Who wants to pay $25.00 for each pet spot when it may not be completely removed. I have a very tiny dog. These were not huge spots. The technician was very helpful in explaining everything. I do, however, think that $25.00 per pet spot removal is outrageous!
I like that you were very quick in getting out to my house within a and tat you do not use ay chemicals or soap
Didnt get out the dark dirty areas, your guy sd it was wear, but I know it was where my dog lies & I have gotten that out before, same dark dirty spots, with my own shampooer. He sd someone using detergent would have gotten yjat out because it bleaches the carpet. Well I should have use some company with bleach. I was moving and was hoping to get my $deposit back but guess not as they mentioned the stains at walk thru. Guess theyll do it again &charge me from my deposits. I wasted my $$181 with you.
Great technician my carpet was very well done. Thank you for being on time
np chemicals. actually works
I was not called two days in advance like I was told I would be. When I called to check on my time, I was told I did not have an appointment. Come to find out the office did not have my name spelled right and had my address numbers transposed. I also was not told in advance that there was a $50 set up fee because I was on the 3rd floor.
They did the job. My carpets are clean! My technician Brian was excellent and worked hard on the worst areas.
IT IS AMAZING HOW THE TILE AND GROUT GOT SO CLEAN.IT WAS REALLY DIRTY,AND NOW LOOKS ALMOST NEW AND THE TILE IS 15 YEARS OLD!I ALSO BOUGHT THE CLEANING PRODUCT SO IT CAN CONTINUE TO LOOK AS NICE.THE SERVICE TECH WAS VERY FRIENDLY AND DID A GREAT JOB!THERE IS NOTHING I CAN SAY ABOUT THE EXPERIENCE WITH ZEROREZ OTHER THEN I WOULD USE THEM AGAIN AND RECOMMEND THEM TO ANYONE!
Our floors look fantastic, and Troy was very professional, friendly, and he did a great job!
The service was great and the gentlemen who came to our home were very pleasant and knowledgeable. The job was well done.
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