Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84373 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 12, 2012 — Rated 10 out of 10 by W.M. Zerorez Phoenix
What do you like about our products and services?

Friendly tech, did a great job and explained the process and products used. Took his time to ensure I was satisfied with the end results. Discussed the need to clean at least once a year.
Overall a great company to deal with, from customer service to tech, great job to all!

Report a concern   November 11, 2012 — Rated 9 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

The tech, Amdrew was very informative. This was a re-do and the tile floor looks a lot better. I think the company's philosophy is very good that they want the customer to be satisfied. That is a great way to recommend friends and be able to tell my story. The tasked were fulfilled to my satisfaction.

Report a concern   November 11, 2012 — Rated 8 out of 10 by J.S. Zerorez Phoenix
What could we do to improve?

Less pressure sales

Report a concern   November 11, 2012 — Rated 10 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

Our serviceman was polite, timely, and a good communicator.

Report a concern   November 11, 2012 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

The service tech, Isaac, was very personable and knowledgeable. The process sounds better than other carpet cleaners we have used but our carpets were just cleaned yesterday. It will be a couple of weeks before we know if the cleaning process is better (dirt not coming back up on the carpet)>

Report a concern   November 11, 2012 — Rated 8 out of 10 by M.G. Zerorez Phoenix
What could we do to improve?

pricing structure is a bit high
people in their mid 60's can't move furniture easily -- your's is the first carpet cleaning company I've encountered that requires me to move furniture.

Report a concern   November 11, 2012 — Rated 10 out of 10 by Debi Stover Zerorez Phoenix
What do you like about our products and services?

professional and non intrusive

Report a concern   November 11, 2012 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

No chemicals and your representative , Mr Martinez was extremely polite and very informative.

Report a concern   November 11, 2012 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

I like the fact that there are no harsh chemicals or soap that is left in the carpet. I had all the carpets and tile floors cleaned, sanitized, sealed and scotchgarded.....Everything looks wonderful. Our service Tech (Allan) was right on schedule, was very professional, took his time and made sure I was pleased with the results...I now have them in my contact list for next time....Thanks
First name removed, Scottsdale, AZ

Report a concern   November 11, 2012 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

Love the way my tile looks. Hope that, in the future, you will offer tile cleaning on counters.

Report a concern   November 10, 2012 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

Did a good job, thought the service person was very professional

Report a concern   November 10, 2012 — Rated 4 out of 10 by D.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I am very disappointed that the pet stains (urine) odor wasn't removed. Not even a little bit! Initially it seemed that the carpets had a nice fragrance, but when the fragrance that was used dissipated, the odor was strong again. I would have hoped there would have been at least some improvement. I just spent $200 for nothing! I know you don't guarantee it, but knowing full well that was my main issue, you shouldn't have even attempted the job!!!

Report a concern   November 10, 2012 — Rated 9 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Your serviceman worked especially hard to clean the badly soiled parts of our carpet...he was so patient and friendly. We have used Zerorez many times in the past and have always been pleased with the results.

Report a concern   November 10, 2012 — Rated 10 out of 10 by Carol Dunlap Zerorez Phoenix
What do you like about our products and services?

Carpets look great.

Report a concern   November 10, 2012 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

It cleaned our carpet very well.

Report a concern   November 10, 2012 — Rated 5 out of 10 by D.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Perhaps my carpets were too warn but they did not look like they had been cleaned. I heard such hype on the radio adds. The tile cleaning was great.

Report a concern   November 10, 2012 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

was not there when technician did job, however, he did a great job and I will recommend you to EVERYONE!!!

Report a concern   November 10, 2012 — Rated 9 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The scheduling was great. The technicians walked through and went over what would be done and the costs. I appreciated the guards on the walls. Very professional and we are so pleased with the results. Thank you!

Report a concern   November 10, 2012 — Rated 10 out of 10 by V.M. Zerorez Phoenix
What do you like about our products and services?

Technician (Pete} was terrific. The completed job was terrific, too.

Report a concern   November 10, 2012 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

QUICK AND SEEMS TO BE A VERY GOOD OPTION COMPARED TO THE LESS EFFECTIVE ALTERNATIVES.

Report a concern   November 10, 2012 — Rated 10 out of 10 by G.W. Zerorez Phoenix
What do you like about our products and services?

Our carpet looks great, and the young man that did the work was very courteous a d professional. A superb representative for your company.

Report a concern   November 10, 2012 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

Technician called when on his way and showed up on time. Josh was courteous and professional.

Report a concern   November 9, 2012 — Rated 2 out of 10 by M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I called to talk to a manager about cost of a couch which was a lot higher than I was quoted and was meet with harsh words and rudeness.

Report a concern   November 9, 2012 — Rated 10 out of 10 by Joy Robinson Zerorez Phoenix
What do you like about our products and services?

Nice young man that did the work. Very clean organized and friendly.

Report a concern   November 9, 2012 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

The service tech was very professional and did a very through job.

Report a concern   November 9, 2012 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

I liked that the cleaner did not have an odor and crew of Wally and Troy were very efficient and told us about things we did not know about our grout. They did a very professional job and we are very satisfied with their efforts. Our grout is now like brand new.

Report a concern   November 9, 2012 — Rated 10 out of 10 by Jolene Allen Zerorez Phoenix
What do you like about our products and services?

I was pleased with the technician that came to my home. It wasn't one of those in and out and your done. He took time to clean the carpets and went over the areas several times that was really dirty. I have a dog and it started to get that doggy smell on the carpet and the smell is gone. I had the kitchen tile done too-looks great. A neighbor across the street asked how I liked Zerorez and I said I was pleased how it turned out. She then said I'll ask you in a month to see if you still like the way it looks.

Report a concern   November 9, 2012 — Rated 10 out of 10 by L.T. Zerorez Phoenix
What do you like about our products and services?

Clean area rugs out if home

Report a concern   November 9, 2012 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

We were very impressed with our Tech & his ability to get our carpets & tile ie. grout very clean. The best we have EVER had done. We also appreciate your new pricing policy & will now do the rest of our tile floors soon. We couldn't afford to before. Thanks for your great products & especially our last tech.

Report a concern   November 9, 2012 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

no soaps


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