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based on 86653 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Was impressed with our service tech, BJ. He was not only neat and clean, he was also personable. He mentioned your other services however, did not push for us to spend more on those services then we had all ready scheduled.
All and All...the floors in the three rooms look really nice and clean, I'm very please with the job that was performed.
I would have gladly paid extra...if my sofa's could have been moved by the technician(s) using carpet gliders...so he could have gotten behind them...but I understand your safety concern. Next time I'll try to be home so I can move the large items.
The great results.
Liked reminders and arrivals on time. Pleasant workers.
They were on time, professional, did a great job explaining everything before doing the job, They cleaned our tile and area rug and they look great! I would definitely use them again!
Service was good and carpet is clean.
The friendly tech and outstanding service and product is well represented.
I couldn't have done any better.
It was great. Thank you.
zerorez changed my life!
We had both carpet and tile cleaned. Caret still has spots in a few places. The tiles have stripes after the cleaning and the grout color is not consistent.
Not pleased at all.
The friendliness of the on-site workers (the majority of the time); the softness of our carpets and tile after the service; the promptness.
Brian Hamilton did a great job @ corrected the inaccurate billing from my last cleaning.
From the time I first called zerorez to the finishing job of carpet cleaning of three rooms everything was great. Awesome service! Thank You
the guys wanted to make sure we were happy with their work
The urine smell on couch and on carpet in travel trail that I was charge $130 for, for one room of carpet, two 8" strips and one small brand new couch..... Crazy price and didn't even come close to getting out the smell. Very dossapointed in out come for that. House same thing, 6' area at bed I asked to take care of still smells of pee. Overall carpet looks good but for $400 some dollars very disappointing. Could have gotten same outcome from old company for half the price.
Andrew (I think that was his name) was extremely professional and friendly. The carpets came out looking amazing and the whole house smelled fresher. Service was quick and on time, a big plus.
The products that you use to clean carpets are very good. And the service that the techs use is very professional. The techs are very professional and explains what they are going to use and treat the carpets with.
The softness of the carpet after you are finshed cleaning the carpet. It proves there is no soap in the carpet and we love that!! Thanks so much.
Great job. Carpet felt nice and soft. Knowledgeable staff.
The technician was courteous and professional. The carpets looked the amazing when done!
FANTSTIC SERVICE!!!!!! GREAT JOB. ANDREW WAS CONCERNED ABOUT CARPET OUT COME AND HAD ME LOOK AT EACH SECTION. VERY PLEASANT AND COURTEOUS
No crunchy carpet, very clean, nice and professional.
Work excellent
ease of making appointments, efficiency of service
Excellent work, our tile and grout look brand new! I can't believe how great it came out!!
The technician was very nice and clean and informative. He gave me all the options for cleaning services and I agreed to have him perform the services with the fee quote that was given to me at time of service. We went through all of the services offered and the final amount was to be $440.00. When I received the final invoice, it was over $100.00 more than I was told at time of service. I had budgeted $450.00 for this cleaning and was very disappointed that the cost came in much higher than I had planned. I know $100.00 isn't a ton of money, but when you're moving into a new home, every penny counts. I would not have agreed to the higher price for services. Although I am very happy with the technician and the quality of cleaning, I cannot recommend your services to a friend or family member knowing that the price can change from time of service to final invoice. I would suggest that you re-evaluate how the technicians are quoting fees at time of service to avoid these unexpected over charges.
Thoroughness of description of services and pricing--no surprise add-ons!
Responsiveness and ability to schedule the service on short-notice.
very professional and always on time...great job
I was truly amazed at the difference, and there was no crunchy carpet left.
Nice service tech and did not push other services on us.