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based on 87491 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My grout looks amazing!
Great Technician! Very professional and walked through all of the rooms before giving the price. I was hoping that the traffic wear areas would have come out better but overall a good experience.
Great customer service and product! !
About 4 spots came back up after a few days
for the price, my carpet was still wet for 9+ hours, and probably had a mom and pop shop do it for less and have the same results.
Well first your employees are AMAZING!!!! The customer service would make me want to use Zerorez again even if the carpets didnt look as good as they do. I believe its been over 6+ years since the carpets have been done. To be honest i forgot what color they were supposed to be. But my mom is coming into town and i wanted them to be cleaned up so I gave you folks a call and i'm so glad i did. Thank you so much for my freshly cleaned carpets they look soooooo much better!
They were very prompt and professional!! They did a great job!!
they got me an appt. quickly and they called when they were on the way and as they did the cleaning they would periodically as me how my couches and carpet looked. my carpet is stain free and no crunchy carpet as it dried :)
Not a lot of chemicals; clean and friendly workers; on-time appointments; pleasant phone staff; CLEAN carpets!!
no CHEMICALS AND EVERYONE WAS VERY FRIENDLY THE CLEANING TECH WAS VERY NICE
You quoted us a price and since we were not there you took it upon yourselves to add extras and making me pay 180% of the quoted price. Instead of calling us to get approval for the extra work you took the word of the real estate agent who does not live there or pay the bill. When I called to question the price you told me "Too Bad" I will never recommend or use your services ever again and I will tell everyone what a bunch of lying thieves your company is. You want to "make it right" reimburse us $160.00 but it will be easier to get my dog a drivers license than zerorez admitting they are wrong and reimbursing us what they ripped us off for.
Your tech was clean and professional. He also worked hard to clean the couch in my home and my carpets. Everything came out great!
Well you did..After recommending Zero to my son to have his carpets done at his home your job was horrible and I had no intention of returning to you..But my husband unknown to me made this appt again at our home and the results are great and we are very pleased. Pleased enough for us but still unsure to recommend again but we will see.Great job
It was easy to get an appointment and Zerorez was on time. However, in the master bedroom, the carpet was still damp 24 hours later. We were told it would be dry in 4-6 hours. That was true for the family room - but certainly not for the bedroom. Had to put towels down in order to walk to the bed that night. Time will tell whether the carpet will not show soil for a longer period of time than other carpet cleaners.
Price…is costly! Everything else was great!
Our tile looks new agaain
My wife had a reaction to your cleaning solution. We understand it is soap free yet she started choking and said she had to leave cleaned area. Wondering if this is common ?
Tech did a good job.
Thanks Robert Last name removed
From making my appointment to time frame notifications and the timely arrival of my tech, the process was easy, smooth and each person I dealt with was a pleasure to talk to. My service tech Eric Storm was great! We talked through what he was going to do and I asked about different services. He had excellent knowledge of all services we discussed and I ended up doing more than I had originally plan. My area rug looks brand new. I will definitely be using Zeroerz again and am confident they will provide the same service I received this first time.
We loved our service tech troy and love how our carpets turn out.
Carpets feel clean not rough
Fast excellent service
Professional service
Very professional! I will be calling you to come back very soon. I have more work for got guys to do. 😊
My carpets look great and the tech (Trey) did an outstanding job removing stains from my mother's room.
Troy's professionalism and hard work
The phone staff and techs are friendly and proffesional and the carpets feel clean.
James was professional and he left my carpets clean and not crunchy with soapy residue.
Friendly, efficient, effective
Lower your cost, I figured paying double what I have for other "white van" carpet cleaners it would be better, it might be better but not worth double, technically triple if I utilized some of the animal spot treatment. Carpet still smells the same as other times I clean it, not impressed.
clean and very caring...