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based on 87489 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Setting up the appointment was easy and your staff was very friendly. When the day of service arrived your technician was right on time. He was knowledgeable of your process and was able to explain it in simple language. In short, my favorite part was the experience its self.
Carpet was fluffy and dried quickly. Mike was very courteous and hardworking.
The result is terrific for keeping your carpet looking new. The service is fantastic with timeliness of arrival and professionalism. We are completely happy with our results.
Zerorez offers excellent service and the rug is spotless for months unlike rug cleaning by other rug cleaning companies.
The guy who did our carpets was very nice
Technicians were professional & knowledgeable. We appreciated the extra time they took explaining everything. Our carpet looks great, would definitely recommend to others.
Great service, I really like your water based cleaning agent versus the other companies using harmful chemicals.
The technition that came to our house was very professional. I could not be at the house when service was done, so I had my mom at the house to let them in. My mom, Barbara, said he was very nice and even helped her move some furniture
Quality of work and customer service.
I am so happy with the service that I got. I will be using this company again and the guy that came to my house. I have already started to spread the word about you guys. Thank you!
For our properties, we like the carpet service because no soap is used in the cleaning process. The technician was very polite and hard-working!
Cathi
Clausen Realty, LLC
That they are chemical free. However, the grout seal smelled toxic.
Almost everything came clean. Just a few spots of grout did not clean up.
Tech was very knowledgeable and professional.
Our dog had an allergic reaction to what ever you use to clean carpets.
No fumes & smells
The technition that cleaned my carpets, was very professional and skilled. Will use again.
Prompt, efficient service by the serviceman. Did a good job.
You've always gotten tough stains out. I like that it's chemical free. The carpets look refreshed after a visit from Zerorez.
I still have what looks like dirt in my carpet that I was assured would be able to be removed.
The technicians were very nice and the product leaves no odor or residue on the carpet
No crunchy carpet and it dry's quickly
Return my husband phone calls. The guys did not clean my great room in the corner, it is a noticeable difference. We have company coming in town and would like this taken care of.
You are singificantly more expensive than other providers, from Stanley Steemer onwards. So, I won't really go to anyone and tell them to buy a $5 apple when they can buy a similar one for $1? Clearly, each company is somewhat different with their product and it's effectiveness but if multiple companies achieve a customers overall goal of "clean carpets" with fairly similar results- the technical differences like the type of solution are largely negligible. But 200% price difference matters.
The low odor of course and the amazing job the technician on my nasty floors!
My carpets look great and smell clean! The technician was on time when he said he would be there. We did notice one small area that he missed, but Zerorez sent another technician out after we called them. All is well now and we are very happy.
I own a small café that serves between 275 - 300 customers a day. The carpet takes a beating.No matter what gets spilled on it, no matter how dirty it gets, Zerorez always gets it clean! Not only is it clean, it stays clean longer than it did with other companies I've used over the years and it dries twice as fast. I can have the carpets cleaned and 12 hours later be open again for business. I have owned my business for 21 years and Zerorez cleans the carpet better than any other company I've ever used.
The house is SO clean. It looks and smells great. The associate was great, personable and hard working.
Dries fast. Very clean. Did not smell like chemicals. Technician was extremely fast and helpful.
it took more than 24 hours for the carpet to dry almost two days