Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87491 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 14, 2015 — Rated 8 out of 10 by K.S. Zerorez Phoenix
What could we do to improve?

Carpet doesn't look much different than before it was cleaned.

Report a concern   March 14, 2015 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

I love how great it cleans. Smells great.
Customer service us great one the phone and in person. Tech goes about and beyond to make sure everything is done right. Appreciate all the great Ard work every one does to make sure their customers us happy.

Report a concern   March 14, 2015 — Rated 10 out of 10 by M.J.S. Zerorez Phoenix
What do you like about our products and services?

The carpet was very clean

Report a concern   March 14, 2015 — Rated 10 out of 10 by Sandra Jacobs Zerorez Phoenix
What do you like about our products and services?

My floors look CLEAN, as you promised they would! The floors STAY clean a lot longer than with the company I was using before. Your technicians are prompt, courteous, and CLEAN! Plus, your prices are lower! Can you tell I love Zerorez?

Report a concern   March 14, 2015 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

The technician you provided he was very
helpful , explained in detail what Zerorez
policies are , once he completed that task
and we agreed .
He set all the protection corner guards and
Proceeded to clean the carpets as required .
Once completed he removed all protection
corner guards when over the cleaned areas
with us to make we where satifisfied with his
Service , provided us foot protection when
needed to walk on the newly cleaned carpet
We are very satisfied with him and the service
he provided .
We use Zerorez again when and will ask for
the same technician to clean our carpets again
Sincerely
First name removed M

Report a concern   March 14, 2015 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Carpets look amazing. Service was fast and friendly.

Report a concern   March 14, 2015 — Rated 8 out of 10 by B.D. Zerorez Phoenix
What could we do to improve?

Not much. Appreciated the phone updates on time of arrival, etc.

Keith Keilholtz was great...clean, courteous, conscientious, personable. He did a good job on our 17 year old carpets.
Unfortunately the next step for us will be to replace them all.

Report a concern   March 14, 2015 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

You rep was thorough and friendly, went above and beyond. Carpets look great.

Report a concern   March 14, 2015 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Friendly and professional. Our technician Albert Gutierrez was great.
Thank you.

Report a concern   March 14, 2015 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

EVERYTHING!!

Report a concern   March 13, 2015 — Rated 10 out of 10 by Jerry Locy Zerorez Phoenix
What do you like about our products and services?

your person was very professional and acted like it was his rugs he was caring for.

Report a concern   March 13, 2015 — Rated 5 out of 10 by R.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I do not feel like any of the areas cleaned look better than before. I have generally pleased with zerorez and based on past experiences I would always recommend but after this time o would just have to say hit or miss.

Report a concern   March 13, 2015 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

For the first time since I started having the carpets cleaned by another company, ZeroRez left them Whiter & softer. The men who completed the service were very respectful & made sure I was happy.

Report a concern   March 13, 2015 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Brandon did a thorough job of cleaning our carpets, area rugs, tile and grout. The floors look new again!

Report a concern   March 13, 2015 — Rated 10 out of 10 by Trevor Mcentire Zerorez Phoenix
What do you like about our products and services?

They are environmentally friendly. I don't have to worry about my child or my pets becoming ill from the chemicals being used on my carpets. Plus, the 2 gentlemen that came and did my carpets were really friendly & took the time to explain what they were doing. Not only that, the service they provided was excellent. Once my carpets were dry, they felt and smelled clean.

Report a concern   March 13, 2015 — Rated 1 out of 10 by J.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The traffic in the master bedroom only looked clean until we walked on it for a few days.

Report a concern   March 13, 2015 — Rated 10 out of 10 by B.T. Zerorez Phoenix
What do you like about our products and services?

No harsh chemicals and no crunchy carpet

Report a concern   March 13, 2015 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

I like the minimal use of chemicals used in cleaning the carpets.

Report a concern   March 13, 2015 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

Brandon miller was extremely nice, and professional, and as a costumer that's all that matters

Report a concern   March 13, 2015 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

On time - did a great job - professional - representative seemed to enjoy his job

Report a concern   March 13, 2015 — Rated 10 out of 10 by Laurel Rencher Zerorez Phoenix
What do you like about our products and services?

Terrific cleaning with environmentally-friendly products, no residue, fast service, and employees who are considerate and care about doing their best.

Report a concern   March 13, 2015 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Your service was excellent and the product used made the carpet look new.
Casey was very professional and did n excellent job. I would highly recommend your company as well as Casey.

Report a concern   March 12, 2015 — Rated 8 out of 10 by L.K. Zerorez Phoenix
What could we do to improve?

There was splatter (from the tile sealant?) all over my bathroom vanity, from floor level up to sink height. it was a bit hard to get off after it had hardened there. Also the grout was not all that clean around the toilets.

Report a concern   March 12, 2015 — Rated 10 out of 10 by R.I. Zerorez Phoenix
What do you like about our products and services?

Jordan was good at his job

Report a concern   March 12, 2015 — Rated 10 out of 10 by Nelly Valencia Zerorez Phoenix
What do you like about our products and services?

Tech was very informative knowledgable and friendly!!

Report a concern   March 12, 2015 — Rated 10 out of 10 by William Weeks Zerorez Phoenix
What do you like about our products and services?

Your techs were very knowledgeable hard working and informative. Outstanding Give them a raise.

Report a concern   March 12, 2015 — Rated 8 out of 10 by D.P. Zerorez Phoenix
What could we do to improve?

The carpets were terrific...the tile was not so good...in the kitchen there were a couple areas that were missed and also after it dried there was dried spots everywhere like the dirty water had all not been vacumned up..We will have to wash all our floors to pick it up. He swiffered some in places but there were too many...First name removed and Carol Your tech was very friendly...

Report a concern   March 12, 2015 — Rated 10 out of 10 by JoAnne Ellis Zerorez Phoenix
What do you like about our products and services?

I like it is all natural products instead of cleaning products.

Report a concern   March 12, 2015 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Quality - no toxic chemicals - cleaning ability

Report a concern   March 12, 2015 — Rated 3 out of 10 by B.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech did not adequately inform of how the process would address bio stains. I was to understand that the carpet would look clean after the topical application and it did not work on the problem at all.

Response from Zerorez Phoenix:

spoke to customer, explained to him both of the biological options that we offer and what they do, he was upset that it wasnt explained better at time of service. Offered to go back out and go over again. declined so I offered a service credit. $60 advised if he changes mind within 30 day to call me back to go back out as courtesy service.


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