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based on 87491 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional, punctual and friendly.
Very professional and courteous technician and great results
Great results.
You were exactly on time. You were very quick but through. Super nice tech. Good prices.
Your service representative was very knowledgeable of the product, explained everything before he started (including the price) and kept us informed every step of the way. He did a nice job, the carpet looks great. I would definitely hire Zerorez for my next carpet cleaning job.
Steve was amazing! So helpful and friendly, and he did a great job on our carpets. They were pretty dirty and he made them look as good as the day we moved in!
This was our 2nd time to use zerorez and we'll not use any other company to clean our carpet. our carpet looks great!
Good customer service, good work
The Rep. was super nice, worked extremely hard and even got rid of stains that another company couldn't.
I can't believe how well your service worked on my carpet. Have used you twice and will NEVER go to competitor again! Your service
people have been wonderful and I highly recommend your company. My daughter lives in San Diego and told me how great your
company is and will never use any other company in her home. Thank you for such great service!
Kathy Flax
Gilbert Az
Excellent service
everything and my carpets look awesome
I took the afternoon off to be home during my 2 hour window. I did not recieve a call until after that 2 hours had passed. The call told me the techincian was late and would be there shortly. 45 minutes later he showed up. He was not rude, but did not offer any type of apology or explanation for the delay. Being that I specifically chose your company based on the reputation of timeliness, I was disappointed.
1. The price we were quoted was not the price we were charged when the job was finished. 2. The carpet did not look that much better as the stains were still visible. 3. The entire job of one "over sized room" a staircase and two landings only took 45 minutes! It takes me at least an hour to simply vacuum that much space! It only took zerorez 45 minutes to clean the carpet 45 minutes?!
To make things right we would expect either the original quoted price and a return of our money or a second time cleaning the room and the staircase. landing and halls.
We were not given an actual number indicating the size of a "regular" sized room as opposed to an over sized room so we could not have known the p[rice would increase. I've heard the zerorez commercial so often and thought I's give them a try but now I feel $250.00 plus is asking too much for the area cleaned especially since the stains were still there and they didn't even move our furniture. We had to move everything on our own. I know plenty of people who were charged that much or maybe a little more but the company they hired moved all the furniture and cleaned, then came back no questions asked and re-cleaned the high traffic walk ways. We just expected more from the hype on the radio.
My technician, Codie Hammond, was outstanding: courteous, professional, thorough, thoughtful, etc…
Professional at all levels. Scheduling was efficient and on time. Your technicians were courteous and very knowledgeable. They arrived on time and went right to work. We'll see how the protectant works on the traffic areas, but right now I am very satisfied with the whole package.
It was done quickly and efficiently. Looks great.
My tile floors and the grout look like they are new. Will definitely use Zerorez again!
Great service. Used your company to clean our office carpet and a rental property tile clean/seal. Looked great both places!
nothing really. The initial clean just looks ordinary - I was expecting a wow after all the commercials. I think the real wow will likely come later, when future dirt and stains don't set immediately after the cleaning.
Safe and effective Very good outcome
You get the carpet really clean. There is no nasty chemical smell and it dries really quickly.
Your service is too expensive, and coming that late in the day, we couldn't put our house back together, so had to go to dinner out. The carpet was too wet this time. You charged us $60 for a quite small bedroom, then wanted to charge extra for a "protectant", $25 per room, which we didn't get.
the feel of carpet after cleaning and no cleaning odor.
Your associate told me that it would be 25 dollars per stain to extract them I had 2 stains about the size of a tea saucer 50 dollars for 2 stains are u kidding me.
Carpets are 7 years old and look like new after cleaning. Also the tech, cannot remember his name, was exceptional in working and in personality.
No odor, gets everything really clean. Also, very professional and thorough technician...Albert G.
Quick and did a great job, friendly.
Albert was awesome!
I feel the carpet is still dirty and not as clean as I thought it was going to be . Maybe a follow up clean
We were very pleased with the cleanliness of the carpets when the technician was finished.