Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84410 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 6, 2014 — Rated 0 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There is a big "stripe" across both rooms that were cleaned. If he could get the carpet "that clean" then why didn't he do the entire carpet that way. I feel like someone should come and redo the job
Name removed
Phone number removed

Report a concern   August 6, 2014 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Your service rep was very nice and did a very good job on and old carpet.

Report a concern   August 6, 2014 — Rated 10 out of 10 by Jan Weinberg Zerorez Phoenix
What do you like about our products and services?

I love how the product works without having a chemical/soap residue left on my carpet. Customer service is the best I have ever been in contact with.

Report a concern   August 6, 2014 — Rated 10 out of 10 by C.R.M. Zerorez Phoenix
What do you like about our products and services?

Technician was friendly & courteous. He did a really good job cleaning the carpets. They look real nice.

Report a concern   August 6, 2014 — Rated 9 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

you do a great job with care and professionalism.

Report a concern   August 6, 2014 — Rated 10 out of 10 by V.S. Zerorez Phoenix
What do you like about our products and services?

the technician was very knowledgable and was willing to give tips on how to maintain until next service.

Report a concern   August 6, 2014 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

prompt service, excellent work

Report a concern   August 6, 2014 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

The professionalism.

Report a concern   August 6, 2014 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Your service rep was very polite, cautious of our belongings and efficient and did a wonderful job.

Report a concern   August 6, 2014 — Rated 6 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I think you are pricey. I think other companies can do just as good a job at a lower cost.

Report a concern   August 6, 2014 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

I could breathe when it was done. and my carpets were fresher than when I moved in.

Report a concern   August 6, 2014 — Rated 10 out of 10 by Yvette Sierra Zerorez Phoenix
What do you like about our products and services?

The service, the communication, the way that my carpets look now! they were on time everything about you guys was a perfect. thank you so much!!!

Report a concern   August 5, 2014 — Rated 5 out of 10 by G.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

have no idea, I asked for photo's of finished product and did not get them

Report a concern   August 5, 2014 — Rated 8 out of 10 by J.D. Zerorez Phoenix
What could we do to improve?

Price inline with competitor specials

Report a concern   August 5, 2014 — Rated 10 out of 10 by H.B. Zerorez Phoenix
What do you like about our products and services?

The associates are reliable, responsible, clean, knowledgable and polite! And major benefit my carpets look beautiful after! :)

Report a concern   August 5, 2014 — Rated 10 out of 10 by N.W. Zerorez Phoenix
What do you like about our products and services?

John did a very good and detailed job.

Report a concern   August 5, 2014 — Rated 10 out of 10 by Renee Shields Zerorez Phoenix
What do you like about our products and services?

It was the friendliness and knowledge of the team that came out

Report a concern   August 5, 2014 — Rated 10 out of 10 by R.N. Zerorez Phoenix
What do you like about our products and services?

I liked the customer service and how easy an friendly you are to set up an appointment. We also moved out of state and used your services in Utah as well.

Thank you!

Report a concern   August 5, 2014 — Rated 10 out of 10 by Bridget Martin Zerorez Phoenix
What do you like about our products and services?

I was blown away by the level of service we received from Zerorez. The team was so personable when scheduling my appointment. You could tell they wanted more than just a one time transaction, they really want to build a relationship with their customers. Once onsite, they took the time to go over each of the areas with me and explained the protectant but without pressure to purchase. My carpet dried very fast and looks brand new! Even where there were puppy poo stains! My search for a great cleaning service are over. Thank you to everyone Zerorez!

Report a concern   August 5, 2014 — Rated 10 out of 10 by H.G. Zerorez Phoenix
What do you like about our products and services?

The technician was very friendly and helpful. Did a wonderful job cleaning our carpets...they were in bad shape! Have only had one or two spots resurface.

Report a concern   August 5, 2014 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Very professional and helpful staff. The work was excellent.

Report a concern   August 4, 2014 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

I just called in to give everyone who spoke to me and handled my job today an “Atta boy!” because you all exceeded my expectations by leaps and bounds. From the first call at 7 this morning who got me right in and set up in an emergency cleaning, to the call back letting me know that someone cancelled and that they could move me up to an earlier time today , to the gal who called me to let me know that the technician would be arriving in about 15 minutes. Sure enough, 15 minutes later, guess who pulled into my driveway and cleaned the carpets and dog vomit spots even better than my expectations! They're perfect! I have used you for years and will absolutely continue to use Zerorez. I just wanted to let someone higher up who is capable of passing out "Atta boys" know that everyone who handled my appointment today deserves an "Atta boy!" Phone people and technicians alike. And the dog is only using the back door from now on.

Report a concern   August 4, 2014 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

No harsh chemicals used so it is safe for families with small children.

Report a concern   August 4, 2014 — Rated 10 out of 10 by J.A.M. Zerorez Phoenix
What do you like about our products and services?

Keith was waiting for me at the entrance to my development when I got home, as he was a bit early, but no problem! I pulled up and said I was his 4 PM appt. and he came right over. He was trying to remove a stain in my carpet and he did a really good job. Unfortunately, he could not get it all the way out, but not his fault (mine - I knocked the coffee over!) and he was very apologetic. The stain still looks much better than before and I am very happy with the service, effort and the attitude. Keith is a keeper for your company. Great outlook and help. THANK YOU!!! After my two recent experiences with you company, I am a customer for life!

Report a concern   August 4, 2014 — Rated 7 out of 10 by C.D. Zerorez Phoenix
What could we do to improve?

I have highly recommended you to my daughter-in-law and a friend. My daughter-in-law said that she was told I would get a discount based on her using you in March. When I called about this I was told you no longer give referral discounts. That is fine if you changed your policy but I would think you would honor this because I called on it. So, I will continue to use your service but I'm not so inclined to tell others how great it is.

Report a concern   August 4, 2014 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

The rep was friendly and did a great job with our floors.

Report a concern   August 4, 2014 — Rated 10 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

How well it cleaned

Report a concern   August 4, 2014 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

I like that Zerorez uses empowered water, not chemicals, to clean.

Report a concern   August 3, 2014 — Rated 10 out of 10 by B.B.A. Zerorez Phoenix
What do you like about our products and services?

Clean feeling on carpets after

Report a concern   August 3, 2014 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

The technicians were wonderful, polite, and engaging. Their top concern was making sure they did the job to exceed my highest expectations.


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