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based on 87492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like how clean your products made my carpets. And the services was beyond good. Both on the phone and the tech that showed up to clean.
The technician was very friendly and professional. My carpets look amazing!
The technician that came out, Jordan Pfieffer was amazing! Jordan was up front and honest and had a very professional demeanor. I can't believe he was able to get out of the carpet what he did and we are forever grateful. He turned what we thought was a permanent reminder of a nightmare roommate experience into a distant memory. I can't wait to call him back out to do our tile. I have already started telling everyone I know about Zerorez and Jordan :)
I sent an email regarding a sofa that we had you clean. It looks terrible. I think you could have at least contacted me and maybe even sent a more experienced technician to see what could be done. The technician that was here told us he was new but he was a great guy and did a wonderful job on the floor and chair but he didn't even like how the couch looked.
Your services were very accomadating and professional!
Your employee was great. Very professional. The tile and carpets look great. The only complaint we had, and it was not from the service, but the machine used for the tile did not get the corners, which we had to get down and scrub.
had carpet cleaned on 3.26.15. after tech. left i noticed a black mark on the carpet in
one of the bedrooms. tech came out to try and get black mark out of carpet. while he was cleaning carpet, i ask him if the solution he was using would damaged the carpet or leave
the carpet discolored and he said no, once it drys it should be fine. well it dried and
left a big white mark. i called on 4.3.15 and discussed this issue with shelly lewis and she told me to email her pictures, which i did. i followed up with her on 4.3.15, to make
sure she received the pictures and she said yes and that she would give them to, i think
she said a contractor and that i would get a call from them. as of today 4.8.15 i have not
received a call. i called shelly around 1:00 pm today and left her a message to call me
and have not heard from her. i want to get this problem resolved ASAP, house is going to
be sold and owner wants to start showing house.
Steve was absolutely fantastic. When I need to have them done again, I am going to request him.
Hayden was extremely friendly and easy to talk to. He answered all of my questions - I was especially curious about how zerorez is different from regular carpet cleaning services and he explained it very clearly to me.
No smell. Operator was very friendly and knowledgeable.
I thoroughly enjoyed the employee's that were sent out to my house. Courteous, informative, and personable. I do however have a concern with the stains on my carpet. I understand you promote chemical free, however some stains can require a harsher approach. Due to stains from prior tenants, and additional ones from my toddler...I have red random small and medium sized red stains that were not removable I was told. I have a few simple products being referred to me by friends that I can use to remove them from the surface so they are at least not visible. I guess my question is, why am I paying so much for a cleaning when I have to go back thru and do stain removal? I was informed by the employee's that "most times red just doesn't come out." However many friends have gotten red stains out with simple products purchased for $5 or less. Is this normal protocol? I had heard on Johnjay and Rich that you sent people back out to remove a stain that was left behind and it was taken care of. So I wanted to ask if these stains can be handled by more experienced cleaners maybe?
great product works good
Fast and efficient! Little high though:(
Great customer service
Fast and clean.
I was charged for services not done, when I contacted the office o was told it was their mistake and that's money would be returned in a couple days since it was a weekend mind you my money was able to leave my account in seconds but to get it back it has not been possible ....extremely disappointed... I would NOT recommend you..
The carpets were nice and clean.
Professional, friendly, quick and not trying to "up sale" you on additional services.
Timely, professionals
Very professional. Did a great job.
The tile in my old house looked great!
Fast dry time and no humidity after or weird smells.
My carpet was loaded with food stains, but troy managed to conquer them all effortlessly.
Troy was professional and courteous. He was my favorite thus far, though each fellow that has come here was hard working and did great work.
Sean was very professional, knowledgeable, and did a terrific job cleaning carpet that was very dirty in some places. I would definitely like to have him come back when I need service next time.
I also liked the way the carpet felt...not "crunchy like when cleaned by other companies. It felt soft, clean and new!
No rezidue
Very fast and carpets looked great!
No residue!
This was my first experience with Zerorez and I was very impressed. The technician was on time, kept me informed of his findings and was very professional.
No chemicals and thus, no chemical smell. My carpet is soft and clean. I was able to make an appointment quickly and the process was very efficient. My technician was awesome.