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based on 87492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy, responsive and great customer service. Our technician, Jeff Klaus, did a great job and showed great customer service too!
Everythinh
Great job on the carpets. very friendly staff.
Products are safe and service was great.
Professional service and prompt
the service is great. Your product does not have strong smell.
Technicians were great.
Did great on old white carpeting.
John was terrific! He spent more time where he needed to and on the heavy traffic areas he worked really hard
First name removed Jo
We had Zerorez clean our carpet in 2013. It was not the best job but we blamed it on the tarry blacktop in our park. But Wednesday this week Nafe came to clean and he used a machine they did not use before that had brushes on it. And he really worked on the bad areas. We can not stop saying how much better the carpet looks and what a better job it is this time compared to 2013. We will ONLY have Zerorez if they will use that machine again....and I hope Nafe is around then too. He did a great job.
Everything went well and rugs looked good.
The professionalism and results of service were of high quality!
Friendly service and great results. Thanks again
The tech knew exactly what we needed. No odors or perfumes to permeate the air. Dried well and in a few hours, like he said. Very thoughtful and respectful Tech Travis!
Great people skills and the work looked Awesome
Very professional from scheduling the appointment to having the work done. On time and my carpet looks great. I like that you don't use soaps or other products that cause buildup
On time. Courteous. Professional.
Crazy fast response. 30 minutes. I know that this is available all the time but you were there for me in 30 minutes. Extremely professional, very reasonable. and stains that I never thought in a million years would come out came out. The technician also did my eat in kitchen dining room chairs. Another business was in my home last year 4 days before my daughters graduation party. The tech spilled melted scented wax all over my chairs. Promising to come back and clean them prior to the party. He never came, he never called, and because of the condition of the upholstery I was convinced that I would have to reupholster each chair. I got out all I could. Zerorez got all of the melted oily wax out of my chairs and they look like new. I also love that pre-treatment for non biological stains is included in the cost. Thank you so much! My house looks like new and I couldn't be happier.
Mary Heitmeyer - Mesa, AZ
Owner/Executive Chef - Chef DuJour (www.chefdujour.com)
Owner/Host - Healthy U TV Show (www.healthyutvshow.com)
The person that cleaned the carpet, I believe his name was Kevin, was very friendly, knowledgeable and professional. He did a great job of explaining my options and the carpet looked wonderful considering it was over 15years old.
We have used Zerorez twice now and like the fact that our carpets look so clean afterwards, including some heavily soiled areas. We also appreciated the courteous, friendly technicians.
Shaun did a great job! I'm a repeat customer, excellent results.
my floor is finally clean!
He suggested products and explained why. He took the time for me to Inspect the job multiple times
The team was thorough, professional, excellent results of getting the pet stains and odors out of my carpet.
Not overly happy with some of the more soiled areas of the carpet and how they were treated/ or not. They still look dirty
The gentleman was very thorough, and communicated with me the whole way.
The carpet felt really stiff, almost crunchy after treatment and the ads say it will feel soft. Zerorez claims that their competitors leave carpets feeling rough but so did zerorez.
No chemicals. How soft my carpet is after cleaning. Tech was very nice, prompt and awesome.
It worked unbelievably well. Techs were courteous and professional. A few days later I was still impressed by how clean the grout looks in comparison to how it was previously.
I think they are absolutely everything that your advertising says it is and then some. Sean did an awesome job and was very friendly and explained everything that was going to be done. He is a great walking advertisement for Zerorez.