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based on 86622 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Troy was great and did an awesome job on my floors. My carpets are clean and my tile floors are now spotless.I appreciate his hard work. thank you!
No soap. Natural with no residues.
Loved that there is no hazardous chemicals
In the past I have given you a 10. The only reason I give a 5 is because we are making allownceS for the last two times when the job was amazing. But this time was a totally different experience. First It took 2 extra days to dry. And it looks as if it was never done. There is even a bRownish streak in one room that was not there before the cleaning. We are guessing that perhaps it was never sucked up aS well as it was before. Or maybe the solution was not ready, or it was some old already used solution. But, we really don,t understand why it turned out as if it was never done at all.
We have not done this survey before because we have both had a bad flu. We are finally feeling up to handling this.
The workman was pleasant. We did not watch him much as we already had confidence with how the process usually goes. We had complete faith it would be as good as in the past. We are very disappointed. What happened?
No soap..
It made my carpets look like new. No residue.
The Zerorez service technician was excellent - very knowledgeable and hard-working. The result was pretty good. The cost was higher than we expected.
The machine and the employee was very thorough with the work. He made sure I was happy. Excellent job. Thank you
Just a little expensive, that's all.
The guy was very nice and professional, but according to the video they were to wear blue covers over the shoes and that didn't happen and I got shoe prints on my tile when he left, and the carpet was really wet they said it was ok to walk but it really wasn't just to make a quick walk through
No chemicals is the leading reason we chose you
He wanted my complete satisfaction with the job and wouldn't leave until I was happy.
Everything is so clean!!!
I have already recommended you to a friend! The quality of work was great, but the friendly staff and prompt arrival time really sealed the deal.
The carpet was very dirty in this house we bought and we expected to see a fairly clean carpet upon completion, however the traffic paths are still easily visible. I did a spot cleaning with Shout and a warm rag and got that area much lighter with little effort. If I need to do whole carpet that way not sure why I called your company
There is no crazy residue left.
Very friendly & helpful on the phone & in person. Cared about the outcome of our floors.
The products are clean and don't leave any residue, and after talking with Andrew, used some of the very special water to clean my stainless steel appliances, and they're still clean five days later. The service was excellent and punctual. We are very pleased with the results and are happy with the cleanliness of the carpet and the Persian rug Andrew was able to clean as well.
The technicans we efficent and professional
it was the most amazing job I've ever had done
The smell of the home and how clean the carpet was after.
The person that came out to my property was polite and well spoken, my negative feedback is not all to do with the technician, the technician was great. I am upset because I had heard from friends and family that zerorez results were so great I was confident that my carpet issue could be solved. There are no visible stains on the carpet in the master bed room however that is the only room that smells like a pet had lived there. The carpet is only 14 months old, and after the zerorez service the carpet still smells strongly of pet odor.
Accurate estimate, polite worker and favorable results.
Was easy to set appointment, showed up when they said they would, and carpet looks brand new. Very happy so far!!
The technician was timely, efficient and informative. He advised us about grout sealing on our tile floor and even stop during cleaning to be sure we were okay with the results he was seeing. Great work and I would use this service again.
fast and friendly
My carpets got super clean and smelled great
No chemicals, fast service, clean carpets
The service tech was nice and very friendly.
I vacuumed one room within 24 hrs of the carpets being cleaned and was amazed at how much was missed. Our technitian, though very friendly, kept assuring us that the stains might not lift completely but it would definitely be clean. That's not the the case. I have pictures to show of how much was picked up with my regular vacuum not even 24 hrs later.
Zerorez could remedy this problem by sending another technitian out to clean the floors again for no additional charge, or give me a refund for the poor work that was passed off as quality cleaning.