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based on 84417 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service, results, scheduling, personnel
Great team and explained everything.
everyone very helpful. service man did a very good job cleaning my furniture. I love that you do not try to up-sell me!!!
Our carpets look great!
The carpet was very dirty, and after it dried, it looked like new. The technician, Able, was professional and polite and very helpful in calculating the cost of my floors for his next visit. I am very pleased with Zerorez and their customer service. I have already recommended them to my friends.
did a good job on the carpet looks good.
You guys always do a good job and the technicians are always pleasant.
I like that hard chemicals are not used and quick dryness.
Spots gone. Great service and on time. Thank you!
No chemical smell GREAT customer service thanks Mike and Keith!!
The professionalism and prompt service.
No soap film left on the carpet.
Cleaned my carpet very well and i liked the sample I got to try on my mirrors. Very nice product. Very happy with the results and would use your product again. The Zero Rez employee was very nice, polite and helpful. On time and explained everything very well.
The result of using Zerorez on our carpets is so spectacular that we have decided not to replace our carpets at all. And your technicians were outstanding in every way.
we had pet stains, urine, and my bedroom smells like urine now, we paid extra for the pet neutralizer, I guess it's called.
I requested service on the same day I called for an appointment and I was pleasantly surprised that you were able to accommodate that. Your staff is wonderful-the customer service rep, Lindsey, who set up my appointment was friendly and courteous. The service tech., Steve was on time. There were no high pressure sales or hidden costs upon arrival.
He was very professional, efficient and thorough. The job was completed in a timely manner.
I am extremely pleased with your service and I've been telling all my friends about you!
Troy was very professional and did a very thorough job.
Very professional, took his time to do a superb job, on time, polite,
The representative a Craig was very professional and great!
Your frindely service. The technicians that have come to my home have been very friendly and well mannered. They know what they are doing and they do a GREAT job.I like your product, the empowered water did an awesome job on my carpet this time around. It also worked well on my tile the first time I used Zerorez. I am very pleased with your services. Will use you again.
Carpet dries quickly
Pet friendly and my carpets always look great.
Technician was on time & work was completed in a timely matter.Products used to clean carpet worked very well as there was some very stubborn pet stains in my carpet.
on time, cleaned up all mess and courteous
The tech was on time and very informative.
From my first phone call I was impressed with how professional and courteous the people representing Zerorez are. Scheduling was easy and the follow up calls, including call to say "techs will be there in approximately 15 minutes" were greatly appreciated! And each time, the person making the call was pleasant, polite and professional! (Certainly a cut above numerous businesses today who have no idea what "professional" or "courtesy" might mean!) Upon arrival, I was made aware of a very reasonable "special" on tile cleaning and advised that it could be done during my scheduled visit (there was no pressure to do same, just advice of the ongoing "special")! The product was demonstrated and I was "sold"! "Eric" (forgive me if I have not remembered your name correctly) and "Casey" were extremely pleasant and helpful. The job was done quickly and professionally and I was truly amazed at how affective this product was, and the fact that it is GREEN! Casey demonstrated how this product is a multipurpose product and again I was impressed with the results. Of course the product is also for sale and of course, after seeing the results, I am now the proud owner and user of same! My carpeting is aged (like the writer!) and I have pets and quite honestly, I did not expect the carpeting to clean up very well. I was extremely surprised and delighted to see that Zerorez made it, and the tiles in my home, look almost like new (like having a face lift for my carpeting!). I was also pleased and impressed with the reasonable prices - particularly in this economy. Obviously, I am a VERY happy customer and would not hesitate to recommend the services of Zerorez and its product. Thank you Zerorez! Joanne Romano
They do I great job of cleaning and are environmentally safe
I like the service man that did the job and my rugs look very good and I will have you back again.
The lack of chemicals or soaps, no odors as the carpets dry to a regular carpet feel. No hard or crunchy feel to carpet s after they dry.
Got red chalk out of my carpet, technician worked extremely hard to get the whole carpet clean. I waited till the carpet was completely dry before evaluating and it came out better than expected.
Almost no smell, quick to drive, and the techs were very professional, nice, informative, and very efficient and fast.