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based on 84520 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your people were interested in my concerns and doing what could be done to take care of the situation. They listened both on the phone and in person and really cared about the job they were doing. Very courteous and professional.
Xavier was very good, hard worker and so polite!! He's a keeper!!
Everything! The service, the product and the quality
You over advertise that you can get wine stains and any stain out of the carpet. This is not true.
Looks Great
My carpet hadn't been cleaned in years so there were many stain that I thought was impossible to remove but no! It's amazing! All the stains are gone and the carpet looks brand new!
Loved the fact that there was no chemical Smell. The service guy was very nice and answered all of our questions. Will definitely use you again.
Few chemicals and cleans great!!
Very professional my wife upon returning home that evening thought it looked fantastic! The service person was very professional and explained in detail how the entire process worked he had a great personality. Overall we were extremely satisfied. Great Job!f
Appointment was confirmed in advance. Service person was on time. Polite, professional, worked hard and got the job done in a timely manor. Great results.
10 out of 10
Requested technician did not arrive for cleaning. Was expecting the superior job I had witnessed at my daughters home. My experience was completely different.
Pricing is a little high!
My carpets are so clean and they dried so fast! I have already told 2 people about the company!
Good service and dependability
Friendly, helpful staff. Decent pricing.
the workmanship was horrible. its been now a week, and the smell of musky wet carpet has not dissipated, and though the carpet looks better, your tile cleaning is horrible! we have travertine stone floors, and after the worker completed his "cleaning" and was ready to charge me an outrageous amount of money for a horrible job, I told him the job was far from satisfactory! the floor looked dirtier then before he started, the travertine was covered in a very noticeable film, and residue I buffed out with a towel and showed him the filth! after several attempts by him to BS me that it was just the glare, he finally admitted to it, and said he would mop it up! I asked him to settle the bill and to please leave and I would rent a buffer and do it myself! I will NEVER use Zerorez again, no will I recommend you to friends or family!
how clean my carpet is...very friendly staff
NO difference in cleaning and much more expensive
Great service and very professional! Did a wonderful job!!
You have gotten my carpet cleaner than other services i have used.
That they are green and the tech was very professional and seemed trustworthy.
Quick drying and great customer service/friendly technicians
Leave less water on the floor after.
Hmmm....Based on past experience, I would have given Zerorez a 10+, but this last experience felt off. Although I appreciate how nice of a young man Brandon was, he missed an entire section behind a door that I didn't see until the carpeting had dried enough that I could go into that room and look at everything. At first I thought it was a shadow, but further examination showed a clear miss. The remainder of the room looks good, but I now have a 2 foot section that looks a different color now and not sure how to fix.
The young man who did my carpets was very nice, informative and explained everything before he did something. Then he checked with me afterward to make sure it was all approved of. Great customer service.
The technician knew what he was doing! The carpet dried quickly and soft to the touch.
Fast and efficient and cater to the client
Steve K was great. He was on time, Very informative and professional. The carpet looks so nice and clean.
Eric was very professional and explained the entire process when he arrived. job was done thoroughly and efficiently. no rush to be someplace else and made me feel as though i was the most important customer of the day!!