What our clients think of us!

Pricing. Customer service is great, the prices are pretty steep.

Lower price. We would use more often.

it cost me more than what they said when they got here and my house as smelt musty every since. I have had to spend 100 on carpet deodorizers to try and cover up the smell and can not figure out why is smells like moldy carpets since. You would think that spending 309.00 you would be a fresh scent and your guests would not have to buy room deodorizers in order to be able to stay with me while they were here on vacation. Very disapointing when I heard so many good things about this carpeting cleaning on the radio... I have spent half this amount and had a much better outcome... I can say that the tech that came out was a nice guy!

Very effective.

no chemicals, very clean, very efficient, good service and nice, clean and friendly professional in Andrew.

Professional people, quality work.

The customer service is awesome! The quality of work is excellent as well

Robert was very nice and polite and did a great job! I like the special offers that offer
discounts

Service has always been excellent. The technicians are always polite, professional and do a great job.

The carpet looks worse than it did before it was cleaned. There are more stains showing than before and the smell is worse

no smell; knowledgable service man

No chemicals, quick response and end result is great. You should offer a discount for repeat referral customers. I used you 2 times @ 8830 W. Hilton Ave Tolleson. I was the one who suggested this job to my friend David Aman. Also I recommended you to a house cleaning gal today Dela's.

Question? do you clean/seal Granite counter tops? If no do you have a referral?

Jim Last name removed

The last two times that you've cleaned our carpets, there was a striking difference in how clean they were. We were a bit disappointed this time. I'm not quite sure why it didn't come as clean or why some of the stains didn't come out but we do understand that it's 14-year-old carpet that needs to be replaced, so perhaps it is just time. The tile that we had you clean previously did look amazing. We would love to have more done but we were out of the country during September when there was the special this year. Perhaps next September. And perhaps we will have new carpet before then.

Expensive...my other company does not charge piece meal.....it's one set price....stain spraying, etc

You did an excellent job on my carpet and tile.

Courteous professional service.

Travis did a very thorough job and explained how it works and what would work best for my carpet.

Professionalism and attention to details.

Technician and all phone contacts were very courteous and professional. Cleaning service was very thorough. Removed grime and dark spots that previous carpet service left behind.

Carpets dry quickly. They are soft with no "crunch".

Great work. Very professional and the floor looks great!

My experience this time was disappointing. I had another time I was also disappointed. The rep over sold me and kept pushing for additional sales. I did not mind that but in adding additional services the actual carpet cleaning was marginal.
I use you because even though I have stained carpet from my animals. I at least get a few months before the stains come back. It was only hours before I walked around my bedroom and the problem was back.

the professionalism of the tech and the finished product.

Nick shows true pride in his work. He was professional and friendly. He understands and promotes your empowered water cleaning system. I was impressed that he took time to show me the initial cleaning results for each room. Two thumbs up!

No residue or allergens. Just Clean

I was super excited to have the spots removed but, our once soft carpet is now very crunchy feeling.
Thanks,
Name removed

The technician was a 10. Did great work and was very nice and professional. I was however not happy with the office which is why I am giving my feedback a 6. I was having tile cleaned in my great room. The great room includes my living room, kitchen and dining area all in one single room. When I scheduled the appointment I was told a room over 250sf will be 2 rooms... it sounds like a big space so she quoted me 3 rooms but said the technician would verify the area when they got to my home. Before the technician arrived I measured it myself. My living room is carpet. So the tile area in this great room was 465 SF. I was shocked and furious when I heard he office was insisting that the area behind my sink island (60sf of tile) must be considered a separate room. That is insane!! So I was going to be charged 3 rooms for a single great room of 465sf of tile. The only reason why I was charged for 2 is because I called and complained and said forget it I don't want my tile cleaned anymore. Then the lady agreed to give me "one room free". I am not going to have this arguement again and I am not going to pay for 3 rooms for this area so I won't call Zerorez again for this service. Which is a shame because I have used Zerorez clean our house, our rental house, my parents rental houses, our office building, and our office suite rentals.

Service was great (arrived early, thank you). Robert Holt explained what he was going to do and what was expected for drying time. He was fast and efficient, carpets look like new.

Extremely courteous and professional technician!

I've used ZeroRez about 8 times now I think. Each time I've been very happy, this time I am not. There are still several stains on the carpet. I had to ask the tech to go over normal wear areas. He told me he had to rake the carpet which opened up the seems on the carpet which was not that way before. He was also not willing to treat one area of master room without doing the whole room. There were 2 men, neither introduced themselves and one of them didn't say a single word the whole time. Not the usual great experience I have had in the past :(