Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84520 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 22, 2015 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

very clean

Report a concern   October 22, 2015 — Rated 10 out of 10 by David Steinbach Zerorez Phoenix
What do you like about our products and services?

Great customer service skills!!

Report a concern   October 22, 2015 — Rated 8 out of 10 by R.C. Zerorez Phoenix
What could we do to improve?

Better pricing on rugs and couches.

Report a concern   October 22, 2015 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

My Tile look brand new!

Report a concern   October 22, 2015 — Rated 8 out of 10 by K.P. Zerorez Phoenix
What could we do to improve?

booked on line for carpet and tile cleaning. however when tech arrived he was unable to clean satillo tile, so only had 1 room of carpet to clean. all was solved and he did a great job.

Report a concern   October 22, 2015 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

My carpeting is old and worn and looks ever so much better following cleaning. I appreciate the fact that the carpets are not "stiff" when they dry. Sean did a great job and took care with his equipment on my wood floors. This is especially appreciated since he arrived just shortly before a terrific downpour and my sidewalks were wet as he was bringing in equipment.

Report a concern   October 22, 2015 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Technicians arrived on time and carpet looks very clean.

Report a concern   October 22, 2015 — Rated 9 out of 10 by P.V. Zerorez Phoenix
What do you like about our products and services?

No chemicals. The young man doing the job was efficient. Something that is very important to me was that he did not try to pressure me into buying anything else. I asked him questions. He answered completely. He offered me other services, but did not badger me. I have stopped using other companies for that reason alone.

Report a concern   October 22, 2015 — Rated 10 out of 10 by Kirstin Litt Zerorez Phoenix
What do you like about our products and services?

Dean was polite and professional and arrived on time. We are just moving into this residence and the carpets had the dirty water residue left from whatever carpet cleaning company was used prior. I did not want to have us or our cat walking on this or even move our items in until I had zerorez in to make them clean. I have already recommended you to my friends the Bobesku's who are also moving this week. Your company did an incredible job. Thank you!

Report a concern   October 22, 2015 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

good product with great results. excellent technicians as well.

Report a concern   October 22, 2015 — Rated 5 out of 10 by L.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My appointment was scheduled for Saturday between 4pm and 6pm. No one showed or called by 5:30pm so I called customer service and found out I was "forgotten". I moved everything from my living/dinning rooms and from the Master bed room to accommodate the tech and found out I couldn't get anyone rescheduled until late Monday, between 6pm and 8pm. I had to move some furniture twice, walk around furniture I put in my Kitchen, all day Sunday and Monday until 7:15pm. I wasn't just an inconvenience, it was a pain to move some stuff twice, just to be able to watch tv Sunday and Monday. And lastly, I wasn't even given a discount for the error. This was not my doing, I did everything you asked, scheduled, confirmed and moved everything out of way for the tech, you screwed up with only a "sorry this happened" and nothing else. On Monday, the Tech was very professional and cleaned the carpet well, I just wish it had happened on Saturday so I had Sunday to put my house back together.

Report a concern   October 22, 2015 — Rated 10 out of 10 by Anne Fraser Zerorez Phoenix
What do you like about our products and services?

Friendly technician, clean, neat and informative. Restored our very dirty couch that had sat in a garage for six years and full of dog hair to new. Great job, Jake.

Report a concern   October 22, 2015 — Rated 10 out of 10 by Judy Christiensen Zerorez Phoenix
What do you like about our products and services?

Great service. Carpets clean. No residue.

Report a concern   October 22, 2015 — Rated 9 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Fast, professional, and it got out nearly all the stains.

Report a concern   October 21, 2015 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

The products left my carpets looking like new. No streaks on the tile. Loved them . Your service people were very
Friendly and polite.

Report a concern   October 21, 2015 — Rated 10 out of 10 by V.T. Zerorez Phoenix
What do you like about our products and services?

The carpet always looks perfect when the job is complete.

Report a concern   October 21, 2015 — Rated 10 out of 10 by Lynda Klenske Zerorez Phoenix
What do you like about our products and services?

Friendly service people who hard on difficult stain removal. Carpet dries quickly and doesn't leave any type of residue.

Report a concern   October 21, 2015 — Rated 10 out of 10 by M.A.M. Zerorez Phoenix
What do you like about our products and services?

Your associate, Steve K, was very professional and very helpful in explaining the proper care of my carpet. For the second day, it really looks good. Better than other companies I have had. In another year, I will be contacting you again. It would be nice to have Steve K. again, as he worked very hard doing a great job.

Report a concern   October 21, 2015 — Rated 9 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Very thorough cleaning. Great results!

Report a concern   October 21, 2015 — Rated 10 out of 10 by E.R. Zerorez Phoenix
What do you like about our products and services?

Peter arrived on time, was very friendly and professional and did a phenomenal job of cleaning the carpets in our house.

Report a concern   October 21, 2015 — Rated 10 out of 10 by V.H. Zerorez Phoenix
What do you like about our products and services?

There is no residue left behind and there is no chemical smell! The whole process of booking the service to having the carpet and tile being cleaned was handled professionally!

Report a concern   October 21, 2015 — Rated 10 out of 10 by Timothy Webster Zerorez Phoenix
What do you like about our products and services?

I like that you use no soap. The workman(Andrew) was technically proficient and friendly. I recommend both.

Report a concern   October 21, 2015 — Rated 9 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

No chemicals and carpet looks great

Report a concern   October 21, 2015 — Rated 0 out of 10 by R.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your biological pet service is a joke. You're just like any carpet cleaning service. When you're finished the carpets are still wet there still a residue it takes hours to dry just like any other carpet service. The urine smell from where show the guy my cat Peed is still there. The real heavy pets soiled areas I replace the tack strip and base board in the urine smell is still there. When I pulled up the carpet to replace the baseboard and tack strip it looks like The urine spread from being wet and not sucked up properly by your machine. I was told my arrival time for your tech mission was 2-4, he wanted to show up three hours earlier while I was still at work. And I still requested a 15 to 20 minute call ahead before he arrived and that never happened and he still arrive 20 minutes early. I honestly feel like I wasted $229 on having you come clean my carpet. I am 100% dissatisfied. There is nothing that separates you from other carpet cleaning services. I have already told three colleagues and a family member that want to do use you not too.

Report a concern   October 21, 2015 — Rated 7 out of 10 by M.H. Zerorez Phoenix
What could we do to improve?

The carpet in my
Master bedroom did not come as clean as I was hoping. I ended up
Contacting another company to reclean carpets.

Report a concern   October 21, 2015 — Rated 10 out of 10 by Y.G. Zerorez Phoenix
What do you like about our products and services?

Anthony was amazing! He made my old carpeting look new!!!

Report a concern   October 21, 2015 — Rated 3 out of 10 by T.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The main stain I was concerned about is still there and still smells bad. You are over priced in my opinion and do not do any better of a job than lower priced carpet companies I have used in the past. The only plus was the technician. He was polite and professional.

Report a concern   October 21, 2015 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Fast friendly service

Report a concern   October 21, 2015 — Rated 10 out of 10 by H.C. Zerorez Phoenix
What do you like about our products and services?

The customer service from scheduling my appointment to employee, Kevin, that provided the service. Kevin was excellent!!! Professional and courteous, plus he did an outstanding job and my carpet looks great.

Report a concern   October 21, 2015 — Rated 8 out of 10 by B.A. Zerorez Phoenix
What could we do to improve?

spot removal was a bet pricey and then the spot didn't even come out


Privacy Policy