What our clients think of us!

On time, did a good job and was through in explaining everything.

Try and accommodate specific time requests with plenty of advanced notice.

excellent communication, quality work, no upselling

I just wish that my bill had been closer to the advertised rate of 139.00 for three rooms. I don't like being pressured to do the add ins. Maybe your coupon says this but I didn't see it . Raise the price a bit and include spot treating and protectant.

Great customer service- and my carpets feel wonderful under my feet.

I'm always amazed at the outcome and how wonderful everything looks and how clean it smells. This time we did our sectional sofa. And I had my doubts, but it exceeded my expectations and I'm glad I made that decision.

Carpet looks great!

Very capable and polite young man who did a very good job.

End result was great.

Dont overbook your technicians.
Giving a little off doesn't always cover for being several hours late.
work was done to satisfactory level. Will use again.

you did a great job!

On-time, professional and thorough.

I was impressed by the service and also by the knowledge of the individual who came to my home.

While you leave no residue, you have no process to spot clean areas. I need clean carpets with no residue.

I was not here but my wife said she was very impressed with your technician & said he did an excellevxnt job

Try to be more timely with appointments - People have very limited time , especially working people. Having to wait around can be frustrating - The employees were great and did an amazing job -They even got out 2 stains that I would have never dreamed would come out.!

Love that the cleaning is chemical free.

Our carpet was a mess! I was expecting it to come somewhat clean but when I got home, it was so clean,beyond my expectations. It's still clean after 2 weeks. None of the stains have come back.

What I like: The service techs are always professional and courteous (Brandon was the best yet, and they've all been good so that is saying something). I have allergies and asthma and chemical sensitivities so I appreciate that there is no harsh chemical smell after the cleaning is done. Also, the carpets looked great when the job was done.

What I don't like is that when we called to book the appt we requested an afternoon appointment and were given a window of 4-6 pm. We had requested that since it was going to be Halloween, if there was an earlier time slot in the AFTERNOON that would be better, but we could deal with 4-6 pm if that was all that was available. We were told we would get a confirmation call 2 days before the appt confirming our appointment and letting us know if an earlier afternoon window was available.

I got a confirmation call/msg but the window was not mentioned in the message (irritation #1), so I had to take time from work the next day to call and verify it myself (irritation #2). At that point, I was told the window had been scheduled for 8-10 in the MORNING (irritation #3, and this one was a doozy!).

As you know, it takes a lot of prep work (vacuuming and furniture moving, etc) to get ready for a cleaning, so it was VERY inconvenient to think we had a whole day to do that and then find out very late the day before that in fact we did not have the whole day because they were coming 1st thing in the morning.

This was a HUGE inconvenience and we had to re-arrange all our plans for the night before and the day of the cleaning to accommodate this unexpected shift (irritation #4). When I called to confirm the appt. the person on the phone did apologize but told me you were booked solid that day and they could not move us to the afternoon. This was very irritating since I'd been told the appt was set for 4-6 pm and even though that in itself was not ideal, we definitely would have chosen that over the 8-10 am slot we ended up with.

If this is normal for you guys then the communication during booking needs to be different - it should be clearly communicated that the time window the client is requesting is merely a noted request rather than a set time, and that the actual time window could be entirely different. Instead, I was left with the impression that 4-6 was the only time available and that they would try to get there closer to 4 if possible.

Also, a confirmation call that doesn't specify the time frame is just about useless; had I received a message with all of the pertinent information, I might have been able to re-arrange things in a less stressful manner (or reschedule the appt. completely).

Also, I was told when i called to confirm the appt that the tech would call when he/she was 15-20 minutes away from arriving, but we did not receive that call (irritation #5). The tech said (and I believe him) that there are issues with the system you guys have so even though he did call in (to your shop or whatever) to indicate he was 15 minutes out, that information was not relayed to us by you guys as promised, so we were not even fully dressed when he arrived.

So all of these irritations and inconveniences are what knocked you down from what might have been a 10 star review to 6. In terms of making it right, you can improve your office communications so that the next time we call we don't have any of these issues. Not sure how to put a monetary value on the level of inconvenience and upset, but a deduction on the fees we paid for the cleaning would go some way towards ameliorating it. Either that or a credit towards future service.

I do want to reiterate that Brandon, the tech who showed up to do the work, was completely awesome and handled our disgruntlement very professionally, and did a terrific job overall.
Thanks,
First name removed

I loved the results of Zerorez, carpet stains from my 2 Yorkies are GONE! I will recommend Zerorez to everyone I know. The representative who came to my home was friendly, knowlegible and detailed. Thank You again for making my carpets and couches look brand new again !

You are efficient, timely and do a darn good job.

Great results at reasonable prices. Very courteous and professional service man.

Very polite,efficient and did a great job!

No odor, carpet looks clean. This is the first time we've used Zerorez, so we will see how long it looks good.

clean, quick and safe

I have used Zerorez for years and love the service everytime!

Prompt, curteous service.

On time and efficient service

My carpets look amazing after the cleaning done at my new home!

There was no disappointment.