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based on 86586 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Arrived early. Thorough clean and professional.
Very satisfied with the cleaning job & products. Very professional & the young man who cleaned my carpet did an excellent job. Also, he was good in explaining everything to me. I definitely will call again when I need my carpet cleaned!
Friendly service and great cleanup!
I LOVE ZEROREZ I have been using them years now even one there is so nice they do a great job I will continue to tell my friends and family call zerorez they do a great job and fair prices. May ever one have a great and thanks for everything
No soap is used. Trey is the best.
Very clean and great customer service
Your technicians were very friendly and courteous and I enjoyed working with them. They were great from that stand point. However, there were a few spots that I pointed out on the walk thru after the carpet was cleaned that were missed. The technician treated or sprayed these areas on our walk thru after the carpets were cleaned with peroxide spray or thats what he called it but I think the spots got overlooked during the initial carpet cleaning because of where they were located : one under a desk, one in a corner of the room, one behind the door, and one in the master bedroom near the closet. Also, the downstairs dining room reeked of dog urine the rest of the week :( and I had guests coming the next day. I was so embarrassed trying to cover the odor with candals and air freshener. I guess I had more of a carpet challenge than was able to be taken care of. But for over $600+ I guess I was hoping for to much. I will attach the pictures of the missed spots to your original email.
Sincerely,
-First name removed
If I could give a 12 on a scale of 1-10 I would. The Tec was as usual GREAT!!!
Alex did a great job. Very professional and did a great job on the carpets.
My carpets dried very quickly and the technician that came was very friendly and straight forward.
Our Technician Devon was WONDERFUL! He did an amazing job and gave us great service!
Be on time
customer service and follow up is great
Friendly prompt service and excellent results
I like not having soap residue in my carpets. And I've found your employees to be professional and efficient. Robert, your employee yesterday, was very nice. I greatly appreciate that he didn't try to up-sell me anything. He was careful, fast and very professional.
Quality & efficiency of service.
Leaves my carpet soft, not crunchy with chemicals.
Great customer service from start to finish.
Carpet felt clean and soft. Not crunchy.
Andrew was amazing!! So eager to tell us about what he was doing and why.
Great job and my carpets look fantastic. Jeff does very excellent work and is so careful with everything. Totally trust him.
The technician was on time and went above and beyond to get out the "mystery spots" in my daughter's room
They cleaned perfectly and quickly
Professional phone staff and great technicians!! Prompt professional service and great value for the price. Carpets looks great and are soft to the touch when they are done!
No chemicals. Safe for children and pets.
Great technician and customer service! Love you guys!
Allen Lane did our carpets and he was so nice and professional. He called before he came and was on time. My carpets look like new and I would be very likely to recommend Zerorez.
Your tech, Reagon, was sensational. He was polite, diligent, and worked extremely hard in the carpet and travertine flooring! The floors look marvelous! Thank you!
No residue. The technician is always very curious and knowledgeable. Process takes short time and the process works!
The guy that came to do the carpets told me he cleaned all the rooms yet when I went to the house afterwards one of the bedroom doors was still closed and that room was untouched.
We specifically called you guys because of the great things I've heard. We only had the stairs and landing to clean--especially the landing where there were pet urine stains. We were quoted the minimum price for you to come out and agreed. When the guy got there, he said to treat the 4 specific pet stains, they'd be an extra $25 per spot. He told us we would have to do this extra spot pet treatment in order for it to work, otherwise he would just be cleaning the top of the carpet.So we did it--since that's why we had you come out. After this visit, my carpet smelled 10 times worse than it did before you came. We gave it a week and put a fan on it as recommended by your office. Still the smell was horrible and the carpets were worse than before. You sent someone out the next week to reclean. This guy told us that there's no way for him to get the pet urine out completely and we'd probably have to replace the pad. This second cleaning did not work either. The carpet still smells. And if there really is no way to get the pet urine out, then 1) why do you say you can? 2) charge me extra money to do so??? Nobody has followed up with us at all. You'd think your company would care that we weren't happy the first time and there would be follow up. Not to mention to be told by your worker that it's not going to work anyway is beyond frustrating. I feel like we got scammed out of money for being charged extra for a treatment that CLEARLY has not worked and were told it wouldn't work. My carpet still smells. So if anyone actually reads this and cares, it'd be nice to contacted to make the situation right...as it says on your website.