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based on 84520 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The rugs come out great and always great service men. The one thing I did not like was the price for a 5 by 7 area rug $52 was very high our man gave us a 10 percent discount that off set it as I asked since we had 7 rooms done but I think a small throw rug like that should be about $10 the price was over the top. If a room is $43 ( do not have bill in front of me) how can you charge that for a small area rug does not make sense . Your tech. Made it right by giving us the good dust discount he did an amazing job of pleasing the customer
I didn't like the smell but it looks fabulous, after drying it smells great.
I like the fact that the carpet is clean and not soggy. Thanks for the good service.
Efficient and timely.
It doesn't smell and dries fairly fast.
The technician was very great! BUT I do not like the fact that everything is an up sale. I signed up for $129.00 special and it ended up costing me $232.00.
Quick. Friendly and professional.
The rugs look clean and seem to stay cleaner longer with whatever is used to clean them.
Service
The carpet technician was very friendly. Zerorez honored my previous estimate
Kevin was polite and professional. He did a great job.
After my carpet dried, there werea few spots that were still not clean. My wife litterally cried.
When you cleaned my expensive area rugs at home - the colors ran and since i did not see this for number of weeks after service due to not using living room - time had passed and to late to call to complain. Will use you when i am in a pinch for time and can't wait for carpets to dry out by using other services. Never again will you touch one of my area rugs.
On time service and professionalism.
Good communication, timely, efficient workers, usually good results.
Always show up on time. Courteous technician's. Listen to the problem and address it.
The carpet looks great! Nice mannered gentlemen that did the Job. He was professional and helpful.
Making the appointment. Notifying for the two hour window. Quality service people.
The carpet looks great and the people who perform the work are always very professional.
Everything and a bag of chips.
Friendly phone service and friendly and efficient technician.
Everything.
The technicians were positive, informative, and friendly. Loved that there was no chemicals
Everything !
Good service and carpets looked great!
No chemicals or soap
Good service just pricey
Fast, Effective, efficient and friendly
Zerorez does everything in their power to deliver excellent customer service...including returning to redo the service if the initial results were not as expected. I appreciated the incredible commitment to customer satisfaction.
Great results, friendly and professional service!