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based on 86574 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I thought you price was very high. Carpet looks great, glad it was very short time to dry, employee great to work with, I am sorry I cannot remember his name but professional and nice to visit with as he worked ....oh really appreciated the corner gards
No soap and fast drying
Great service. Very professional workers. Carpets are clean and feel nice. Dry quickly.
Travis did an amazing job. I will definitely be calling again and I want Travis.
I was not told about the minimum service fee for commercial service when I arranged an appointment to have a rug cleaned in my office. I was charged for the cleaning and an additional min. fee; more than the cleaning fee. I could have bought a new rug for this amount.
When I called to ask about this charge so I could understand, I was asked, "have I used Zerorez before? I respond yes. Then I was told "Then you used have known about this fee. I will not be using Zerorez for commercial services moving forward.
Friendly service and smell
We were pressured to upgrade our cleaning from the $129 deal for 3 rooms we ended up with $262 for 3 rooms. Our home was a new build spec home that did not have the best carpet installed and we are a large family with toddlers, our carpet needs to be replaced, we just needed it to look better for a get together that weekend. The huge $ increase with pressure was not appreciated. Would not recommend to a friend to experience.
Very quick and complete.
I was pleased with the result of cleaning very dirty rental home carpet.
Clean, quick drying, no residue.
environmentally safe. excellent service.
Service excellent
The staff was great and very helpful. They were very knowledgable about the conditions of our flooring and carpeting and did a very
thorough job. I recommend your services highly to all of my friends.
Thank you
Linda wolkoff
I have used zerorez several times and have always been pleased with their service. they were on time, professional and job well done. I LIKE THE IDEA OF NO CHEMICALS.. Cacey and John were both pleasant and worked well together. Have recommended this company to others. Will definitely use them again.
Friendly and punctual.
The entire process was impressive. Anthony was professional and very knowledgeable providing input and recommendations. The service was completed efficiently and exceeded my expectations.
No chemicals are used
On time, great job, great results.
The technician Amanda B. was excellent. She was very thorough, courteous. Because of her I would recommend zerorez to family and friends.
Does not leave soapy residue, no fragrance.
That you set me up an appointment next morning and he customer service was Great.
excellent job. Carpet dried nice and no smell afterwards.
Friendly, quick and thorough.
Friendly and honest staff
The grout in many places just isn't clean. Some places it looks great but many other places it still looks dirty. They are coming back Monday but it has really put a bad taste in my mouth for zerorez.
Showed up on time.... very friendly, and my carpets look great! Thanks
Response time! I called at 7AM and your customer service arranged for cleaning between 8-10am! On time and great service. Travis did a great job!
My carpet turned out great as usual, the sofa cleaning was a total waste of money..splotches all over...it had to be re-done.
Great Service and quality job. Will be calling to do our upstairs in the near future.
When making my appointment a few weeks ago, I scheduled it for 11:00 a.m. A few days before my appointment, I called to let them know it was okay to park in the driveway. I am glad I called because at that time the man said they would be there between 8:00 a.m. and 10:00 a.m. Would I have been notified of this arbitrary change in times? Who knows? Of course I got the phone call about five minutes to 8:00 that they were going to be at the house (vacant) in 15-20 minutes. That is three hours earlier than I had scheduled. Why bother taking appointments if there are no guidelines. Just tell the person on the other end of the line you'll let them know when it is convenient for Zerorez. Didn't hear your spiel about appointment times until I was on hold, waiting for someone to answer on the day you performed the cleaning.