Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86574 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2016 — Rated 9 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Always seems to be a good job.
Thank You

Report a concern   June 7, 2016 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

High power, no bad chemicals used, and fast drying time.

Report a concern   June 7, 2016 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Employee was very professional and clean and efficient.

Report a concern   June 7, 2016 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

The appointment process was easy and the technician was professional and courteous. Our carpets look like new and I couldn't be happier!

Report a concern   June 7, 2016 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Luis was very courteous and professional. He did a great job for us!

Report a concern   June 7, 2016 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

There is no smell afterwards it dries fast . There is defiantly no residue and the service is on time and very nice man cleaned carpet and wore shoe protectors He did not damage anything . And was pleasant and polite . It was a pleasure to have him in my guest house. The price was very reasonable!!

Report a concern   June 7, 2016 — Rated 2 out of 10 by J.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

4 years I for years I have had my carpets done and have been very happy with the service this time not so much your technicians you sent out need to work on their customers service skills very rude and unprofessional have any questions ask Teddy extension 507 she did make things right and I was able to get my carpets cleaned it's that I'm still just on the fence as will I call you all back I know at this point I will not refer you to anyone we'll see I may change my mind only time will tell

Report a concern   June 7, 2016 — Rated 10 out of 10 by Charity Carr Zerorez Phoenix
What do you like about our products and services?

Very friendly and helpful advice to maintain good carpet.

Report a concern   June 7, 2016 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

My carpets look great after shampooing and I like that your product leaves no residue. Every one of your personnel that have been to my home have been very personable and professional.

Report a concern   June 7, 2016 — Rated 10 out of 10 by Laurel Rencher Zerorez Phoenix
What do you like about our products and services?

Friendly employees, excellent and quick carpet cleaning with no residue, appointments are easy to make and are kept on time, and products are eco-friendly/non-toxic.

Report a concern   June 7, 2016 — Rated 10 out of 10 by T.V. Zerorez Phoenix
What do you like about our products and services?

Jeff whom came out to clean our carpets was very friendly and informative. I couldn't be happier with the results that we had seen after the cleaning. I would highly recommend zerorez and will definitely be giving a call back to get them done again!

Report a concern   June 6, 2016 — Rated 10 out of 10 by John Barnett Zerorez Phoenix
What do you like about our products and services?

The service tech was great. He took care of everything we needed him to take care of and he staid late to get the job done. He was verry professional and did not try to sell me anything I did not need. I will be using zerorez agin

Report a concern   June 6, 2016 — Rated 10 out of 10 by B.D. Zerorez Phoenix
What do you like about our products and services?

My house feels clean
Josh was great and I felt like he really cared about making sure our house got clean.

Report a concern   June 6, 2016 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

like them a lot. Got my carpet clean. Thank you

Report a concern   June 6, 2016 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

Great service and friendly staff

Report a concern   June 6, 2016 — Rated 7 out of 10 by D.D. Zerorez Phoenix
What could we do to improve?

Prices

Report a concern   June 6, 2016 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

No chemicals!

Report a concern   June 6, 2016 — Rated 9 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

No residue ,efficient technicians

Report a concern   June 6, 2016 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

The technician that came out was prompt, courteous and knowledgeable. She did a fantastic job!!

Report a concern   June 6, 2016 — Rated 7 out of 10 by C.D. Zerorez Phoenix
What could we do to improve?

There were two stains in the carpet your guy couldn't get out. That's my only complaint

Report a concern   June 6, 2016 — Rated 9 out of 10 by N.D. Zerorez Phoenix
What do you like about our products and services?

Tech was very good and friendly.

Report a concern   June 6, 2016 — Rated 9 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

I like that there are no harsh chemicals that are used in your cleaners. That it's safe for pets and kids. It doesn't leave a chemical order behind.

Report a concern   June 6, 2016 — Rated 10 out of 10 by J.O. Zerorez Phoenix
What do you like about our products and services?

it works!

friendly techs!

Report a concern   June 6, 2016 — Rated 10 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

thoroughness of job done way better than others who did my carpeting before tech was very professional very pleased with overall visit.

Report a concern   June 6, 2016 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

My carpets looked wonderful. And the drying time was short which was good.

Report a concern   June 6, 2016 — Rated 0 out of 10 by G.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

once carpet dried,smudges and spot reapeared

Report a concern   June 6, 2016 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

I like the way my carpets look and feel after being done. Technician was great!!!

Report a concern   June 6, 2016 — Rated 10 out of 10 by B.T. Zerorez Phoenix
What do you like about our products and services?

I tried the deep cleaning method this time.
I am pleased so far,
I also wanted to let you know that your technician, KEVIN RANDOLPH , was very efficient, and informative. He was a pleasure to work with.
Thank you, Name removed 🌵

Report a concern   June 6, 2016 — Rated 10 out of 10 by N.P. Zerorez Phoenix
What do you like about our products and services?

Zerorez guaranteed their product! I was not to happy with the outcome of my carpet and they re did it, no questions asked! They were knowledgeable and took pride in work.

Report a concern   June 6, 2016 — Rated 7 out of 10 by C.H. Zerorez Phoenix
What could we do to improve?

Results were not worth the money paid. Also, it should have been communicated ahead of time (by the reservations person) regarding issues that could arise such as efflorescence. I felt like that was used as a catch-all by the tech and it could have been a real possibility, but the booking person should advise all potential customers of the possible shortcomings prior to booking. That shouldn't be left up to the tech on-site.


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