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based on 84546 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very excited at how great the carpet looks
Loved that the cost of protection didn't break the bank
Your technician (Jake/Jacob?) was fantastic - friendly, knowledgeable, helpful and patient with my pups who couldn't help but say "hi"
They don't contain a lot of chemicals.
Professional folks
Great results and excellent service.
Efficiency, cleanliness and dried in a reasonable time.
The technician was terrific. Very nice, very knowledgeable, very neat, very quick.
We had an amazing experience with zerorez on Saturday. Christian was very professional, well spoken, and mindful of our needs. He took his time explaining the steps and process of cleaning our carpets and tile. I was extremely impressed with his work. He is very thorough and efficient. Thank you so much!! Will definitely recommend you!
Clean living and workers are courteous and on time.
Awesome Job to the person who came to our house! Not only was he informative, but also he was professional. We love our carpets now!!!!
Thanks so much to Alex from Zerorez.
Carpet cleaning is wonderful and so soft when dry.
I cant believe how great of a job Sam did. The floors looked new. I would recommend zerorez to any one. You guys are AWESOME.
Anthony and Nicole did a great job. They were very professional and courteous. They made recommendations for services without being over bearing.
I have already recommended zeroez to family and friends. Our carpet looks like new again!
It was the best carpet cleaning we have ever had! My husband was so to speak anal about getting the carpets cleaned frequently and I always had told him we should try Zerorez as he was never happy with all the other companies he had used. Well, due to unfortunate circumstances I was the one who had to make the decision this time so I went with Zerorez. The technician explained very clearly what he was going to do. Showed me stains that were not clearly seen and the difference after as well. I am very happy and know my husband would've been thrilled to see the carpets this clean finally!!
Thank you!!! :)
What was agreed to on the phone was not what they came prepared to do and he told me that they can't vary from the invoice. He kept telling me that the invoice is what I agreed to. No it wasn't! He finally agreed to do part of the additional services I was supposed to be getting but not all of them while agreeing that I was paying more than my services totaled. I didn't get everything done that I was supposed to and he wanted to charge me to do "extras" when as it was I was paying the minimum and not getting services that equaled it. Also, there's a spot he completely missed about 4" in diameter and he didn't get under the "lip" of the cabinets at all.
that you do not use soap in your cleaning process, I wish you were a bit cheaper as many of my clients
dont like to pay what you ask for your service..
Not crunchy, carpet is soft afterwards.
Carpet always stays looking great weeks and weeks after
I like the fact that the carpet dries in 6-8 hours plus how clean the carpet is. Another plus is the carpet feels soft - not scratchy after it is dry.
Can't believe how clean it got our carpets. Your employee was great.
Always professional and efficient. My carpet drys quickly and looks awesome, staff are professional at every level!
I did not receive a phone call prior to Jake arriving that he would be at my home at the predicted time of arrival. He was on time, which was great, but all other carpet companies I have hired always call to give an ETA. Service was professional and looks good so far one week later.
As a former employee of Zerorez I try to spread the knowledge of how great their cleaning services really are. The team that came to clean my carpets were very professional and thorough. Carpets look great.
the carpet makes the whole house look nicer
Eric Ownesby was your rep. He was on time and did a great job. He confirmed what we had expected. we have a wear pattern in our carpet that is less then 3 years old. I was very pleased with his professionalism. I bought some of the cleaner and used it to clean my windows. I will be getting more of this amazing product. The windows look beautiful!!!
Everything!
Great guys... Only issue is I don't think my rule was cleaned in bathroom (I didn't notice until after they left)
The tech was really good and knew what he was doing it love the way the rug was after it was cleaned..
They were prompt polite and paid attention to detail
Professionalism of employee. Quick appointment setting and the results were better than expected!

Nice friendly, eager to please.