Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86556 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 13, 2017 — Rated 6 out of 10 by J.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Please call me. Eric Last name removed Phone number removed

Report a concern   February 13, 2017 — Rated 1 out of 10 by N.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet does not look or feel clean like it did the last time I used your company, disappointed.....

Report a concern   February 13, 2017 — Rated 9 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Dustin was friendly and professional. He did a great job with my carpets.

Report a concern   February 13, 2017 — Rated 8 out of 10 by K.M. Zerorez Phoenix
What could we do to improve?

Several spots appeared after the carpet was cleaned (spots that were not there before the carpet was cleaned). We don't understand how that happens.

Report a concern   February 12, 2017 — Rated 9 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

My carpets look amazing and it didn't smell like chemicals. The person who came out and cleaned my carpets was super nice and did a great job.

Report a concern   February 12, 2017 — Rated 10 out of 10 by Kenneth Medlyn Zerorez Phoenix
What do you like about our products and services?

Your technician was very quick, friendly and professional. Our carpets looks great and stayed soft after cleaning.

Report a concern   February 12, 2017 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

The service was exceptional and your employee Trey was very knowledgeable & thorough.

Report a concern   February 12, 2017 — Rated 10 out of 10 by Jessica Ebarb Zerorez Phoenix
What do you like about our products and services?

Our service guys was very friendly and informative. He did an awesome job on the carpets and I haven't smelt that awful cat smell since! I am so pleased with how the carpet look!

Report a concern   February 12, 2017 — Rated 10 out of 10 by Sheryl Filliater Zerorez Phoenix
What do you like about our products and services?

I don't remember the name of the technician who came to my house, but he was amazing. I felt like he really went out of his way to make sure all the stains in our carpet were totally gone. I watched him clean the carpet, and he went over various spots multiple times. He was very careful not to mess up our baseboards, walls, furniture, etc. I really appreciate that.

I also like the "machine" Zerorez uses to clean the carpet. I noticed that he design allows you to get as close to baseboards as possible -- unlike the equipment of the company I previously used.

Report a concern   February 12, 2017 — Rated 10 out of 10 by N.G. Zerorez Phoenix
What do you like about our products and services?

I am absolutely in love with the fact that the technician and your company use non-chemicals to clean the carpets! This made moving into my new home extra safe because I have so many chemical related to allergies.

Report a concern   February 12, 2017 — Rated 10 out of 10 by Blake Gregory Zerorez Phoenix
What do you like about our products and services?

The service was excellent,would highly recommend !

Report a concern   February 12, 2017 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

The special water that is used in the cleaning of carpet helps the floors cleaner and less likely to get dirty sooner.

Report a concern   February 12, 2017 — Rated 10 out of 10 by Joni Clensey Zerorez Phoenix
What do you like about our products and services?

I was very pleased with results. The tech, Robert took the time to recommend the best option for me because I had some pet urine issues due to a sick dog. After he was done, the carpets looked great and smelled amazing. Highly recommend Zerorez.

Report a concern   February 12, 2017 — Rated 8 out of 10 by G.P. Zerorez Phoenix
What could we do to improve?

Satisfied that the carpets turned out clean. However, it's been 2 days since and the carpets are still a bit damp despite having fans running all day and night.

Report a concern   February 12, 2017 — Rated 10 out of 10 by Jan Weinberg Zerorez Phoenix
What do you like about our products and services?

Clwans really well. Great customer service.

Report a concern   February 12, 2017 — Rated 10 out of 10 by Daniel Delao Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   February 12, 2017 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

The cleaning process from evaluation to completion was very thorough. The technician took the time to properly clean the carpets. I was very pleased with the quality of his work. The carpets looked very clean and smelled good when he completed the job.

Report a concern   February 12, 2017 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Tech was awesome! Carpets and furniture are like brand new!

Report a concern   February 12, 2017 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

The technician was friendly and knowledgable.

Report a concern   February 12, 2017 — Rated 9 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

we like ease of scheduling, and the carpets drying quickly. no chemicals

Report a concern   February 12, 2017 — Rated 1 out of 10 by A.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The first time we had you out they did a great job, our tile was so clean, the grout was amazing and everything was perfect. This time the grout doesn't look any different, there is a slight residue left on the tile (funny since it came from Zero Rez) and the carpet is crunchy. I wouldn't recommend using the company after our last experience

Report a concern   February 12, 2017 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Clean, quick drying, does not act like a dirt magnet after cleaning

Report a concern   February 12, 2017 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

No chemicals. Immediate availability, great techs

Report a concern   February 12, 2017 — Rated 10 out of 10 by R.I. Zerorez Phoenix
What do you like about our products and services?

Efficiency

Report a concern   February 12, 2017 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

This is the 3rd time we used zerorez. The guy that came out and cleaned our carpets was friendly, knowledgeable and a hard worker. He got all the stains and smells out. He had the carpets cleaner than the last person we got from zerorez. He took his time until the job was done right. I could not have been happier with your employee

Report a concern   February 11, 2017 — Rated 10 out of 10 by Dan Colton Zerorez Phoenix
What do you like about our products and services?

We are extremely happy with the service we received from Zerorez! Hayden came out to our house and did a spectacular job. Our rugs look amazing, and our floors look like they're brand new. Hayden was even able to get a paint stain out of our carpet that had been sitting under a rug for over a year. Incredible job! We will definitely use Zerorez again in the future, and will be requesting Hayden as our technician.

Report a concern   February 11, 2017 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Very timely and you do a decent job.

Report a concern   February 11, 2017 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

My carpet was looking tired. And, now it looks and smells great. It really wasn'the crunchy when it dried.

Report a concern   February 11, 2017 — Rated 7 out of 10 by J.S. Zerorez Phoenix
What could we do to improve?

I was given an estimate of $125 over the phone for 3 seats and the foorboards. The bill was $154. I was expecting the bill to be less because I didn't have the floorboards done. But, the serviceman, Sam was so thorough, and he spent a long time cleaning what was a terribly stained ccar seats. He did the best job possible.

Report a concern   February 11, 2017 — Rated 10 out of 10 by Michelle Frisch Zerorez Phoenix
What do you like about our products and services?

No odor, natural cleaning, no waste disposed of on property, clean techs, professional and honest techs, tespectful of our home. Very helpful


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