What our clients think of us!

Well I'm a little neutral on this. My service man that came out was very helpful. He saw that we had dogs and they were some urine stains in your carpet. He quoted me $283 to really treat the spots and really get everything out. He later came in and asked if he could pull the carpet up he's wanted to check out the pad underneath the carpet. And saw that our pad was lying and that the urine stains didn't penetrate all the way through. Which I was very grateful. So I didn't have to pay the $283. So he went through with his normal routine cleaning which is what he mentioned I needed only. After he was done, we inspection the carpet. It looked clean and everything. I waited for the carpet to dry but I noticed that just my rooms didn't smell fresh. And the urine smells were still there. So, although I was happy that he took the time to inspect my pad and made the carpets look really clean, I was dissatisfied that the carpets Just didn't smell fresh and the urine smells were still there.

Abe & new Mr. Jordan were very willing to please in getting the Carpet cleaner. Nice guys!

They were on time and cleaned as promised.

No harmful chemicals. Your servicemen were very cordial and professional

People were great!

Guys were just great, job is Beautiful very satisfied

Great quick service. Got out dark grease stains that I never thought would come out of my carpet

False advertising. Your commercial says the drying time is about an hour and if still took 7 hours to dry to the touch and overnight to dry completely. My carpets still have the same smell they had before I got them cleaned and all the spots are still there.

No smell!

The cleaners did a very nice job. No fault that way. I was however disappointed that there was an immediate $100.00 add on charge after using a black light on the carpet. Apparently there were urine strains from a previous pet. One of the reasons we wanted the carpets cleaned after we moved in. You could not see them with the naked eye, but they were obvious with the black light. I guess I would have thought if you were cleaning carpets there would not be an additional $100 charge to well, clean the carpets on top of the quoted 3 rooms for $133.00. Our total quickly came to nearly double the advertised price.

John and Nicole were courteous, and did a great job on our rooms. I was disappointed that your payment software on Nicoles phone didn't allow me to give them a better tip than the $3 cash that I had on me. I'll be better prepared next time when I use your services again. Thx. First name removed

Chemical free. Does an excellent cleaning job. I am sold on the product.
Joshua George was great. Very friendly, knowledgeable. Did a great job.

Service tech was great and carpet looks great

Josh the technician was very knowledgeable about the services offered and was very professional during his visit

The Guy who did the work was early and friendly and did a good job.

They seened to be more nature friendly and there was little or no odor. Darin was friendly and efficient.

Get the carpet cleaner.

Non use of chemicals

Very professional. Very informative.

My overall experience was a good one. The two young men that came to clean my carpets and sofa did a great job. They worked efficiently, were polite, and the carpets and sofa look great. I will use you again in the future. Thank you!

Good service.

Area rug was not terribly dirty and it does look better but there are still some small spots that were not removed.

On time, informative pre and post service. The team was great. Amazing that the product cleans better than competition and its ONLY water! Just Amazing. We had rugs, slate, granite, stainless cleaned - wow. We would definitly use your service in Phoenix again.

Zerorez was "hired" to clean my grout and tile floors. The two very polite young men, who represented your company professionally, did a fine job. However the disappointment was in the "upsale" I fell for. The estimate I had been given was $282. In conversation it was learned I was having the carpets cleaned the following day, and I was convinced that your company could do the carpet cleaning while they were in my home. As I could observe, the grout and tile were being cleaned to my satisfaction so I assumed your carpet cleaning ability would be equally good. WRONG. I have a very small guest bedroom which is infrequently used, therefore carpet barely soiled. The few soiled spots were cleaned well. Master bedroom had and still has a soiled traffic pattern. It was not satisfactory when I first saw it, but I thought it would look better when it dried. WRONG again! The other areas of carpet in the room looked good as they had no spots nor stains. I was SOLD a container of you magic mixture which is being analyzed by my daughter who has her PhD in chemistry from a well known midwestern university. I expect her conclusion will be the same as mine! but I as of yet do not have her report. $50+ down the drain. For the above I paid a total of $653.76! Was I duped, taken advantage of, or just stupid. I would like for this to be worked out by us vs. Small Claims Court.
I had to call you office twice before I got a receipt for what I had paid. Of course that should have been given to me at the time the services were rendered. Therefore, my grade of 0 for "Not likely to recommend Zerorez" was not given lightly. I appreciate a response. Thank you.

I was very pleased with the tech who came out, very professional didn't try to update me anything and gave me realistic expectations of final result. Thank you

Ground wasn't cleaned very well.

There is no residue left so carpet stays clean longer.

Wow! My technician went way above and beyond to provide a fabulous service!! He was able to get out a stain no other company has been able to. He arrived on time and communicated clearly. I will definitely use zerorez again!

I found your service to not be remarkably better or worse than other similar services I've had.

Quick ans efficient. Carpets were wet for quite a while thk