Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86555 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 21, 2017 — Rated 10 out of 10 by Armand Rejano Zerorez Phoenix
What do you like about our products and services?

Very fast, efficient and great quality of service

Report a concern   February 21, 2017 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Very informative, on time, pleasant and profess

Report a concern   February 21, 2017 — Rated 3 out of 10 by D.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Make sure your equipment is functioning properly as I was left with extremely wet carpeting and had to use floor fans to dry it overnight.

Report a concern   February 21, 2017 — Rated 0 out of 10 by R.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

stains still there

Report a concern   February 21, 2017 — Rated 3 out of 10 by A.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Was a waste of money and additional expense to eliminate odor in the dining room rug and master closet.
Would not use the company again or recommend based on our experience.

Report a concern   February 21, 2017 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Quick and very professional

Report a concern   February 20, 2017 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Great customer service. Great technician. On time.

Report a concern   February 20, 2017 — Rated 10 out of 10 by Tim Kick Zerorez Phoenix
What do you like about our products and services?

Technician was great! Did an extraordinary job on the furniture and area rug.

Report a concern   February 20, 2017 — Rated 10 out of 10 by S.Q. Zerorez Phoenix
What do you like about our products and services?

Did a very nice job of cleaning and dried faster than regular shampooing.

Report a concern   February 20, 2017 — Rated 10 out of 10 by V.M. Zerorez Phoenix
What do you like about our products and services?

people are helpful and friendly. Carpet looks great.

Report a concern   February 20, 2017 — Rated 5 out of 10 by M.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Customer service was perfect. Thought the cleaning would be better based on your advertisements.

Report a concern   February 20, 2017 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Clea and no smell

Report a concern   February 20, 2017 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

EVERYTHING!

Report a concern   February 20, 2017 — Rated 9 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

On time. Polite. Helpful. Good job.

Report a concern   February 20, 2017 — Rated 6 out of 10 by R.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We wanted to have our tile cleaned but the grout was coming off in some places. The recommendation was to have it cleaned anyways and re-grout our entire house. We decided to pass on that. In general the experience was not what we had hopped for even with the carpet cleaning. It took almost 24 hours for the carpet to dry with fans running which made me feel like they could have extracted some of the additional water on the carpet. We elected to have the enzyme sprayed in the rooms and it honestly smelled like sulfur. I was not personally there to witness but my wife was and said we are not using them again it was not a good experience.

Report a concern   February 20, 2017 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

The carpet looks and feels clean and the technician was prompt and very courteous.

Report a concern   February 20, 2017 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

The carpet SMELLS clean!! The staff are terrific!

Report a concern   February 20, 2017 — Rated 10 out of 10 by Susan Cottle Zerorez Phoenix
What do you like about our products and services?

Service - John was my tech. He did an outstanding job. He was patient with me, as I asked questions and sought solutions to some of my carpet, stone and leather cleaning problems.
He spent the necessary time to do a great job cleaning carpets that had never professionally been clean before - He removed spots from our carpet that I thought would never come out.
Product - Whatever the magic is in the Zerorez water it is remarkable. Our whole house looks and smells clean like new. I wiped the walls down with the Zerorez water.. and I mean wiped - no scrubbing they look newly painted.
Always calling Zerorez for our carpet and floor cleaning needs.

Report a concern   February 20, 2017 — Rated 10 out of 10 by L.E. Zerorez Phoenix
What do you like about our products and services?

THIS IS THE VERY FIRST TIME THAT A TECHNICIAN TOOK THE TIME TO BRUSH PRO EACH ROOM AND THEN CLEAN IT AND HE WAS SO GOOD MY CARPET LOOKS BRAND NEW I COULD NOT BELIEVE THE DIFFERENCE IN THE CARPET AND HOW IT LOOKED. THANK YOU LUIS FOR SUCH A GREAT JOB

Report a concern   February 20, 2017 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

First of all both technicians I have had have been very professional and I felt comfortable with them in my home. The carpets look wonderful!
Thank you so much. I recommended your service to two friends at church today.

Report a concern   February 20, 2017 — Rated 7 out of 10 by H.C. Zerorez Phoenix
What could we do to improve?

We were not satisfied with the grout cleaning after the initial visit. The surface was fine but the grout remained dirty. I also had to miss work to have the follow-up cleaning. The second technician did an excellent job getting the grout close to the original state. Thank you for following through and making things right!

Report a concern   February 20, 2017 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

My carpets looked great and the technician went above and beyond my expectations.

Report a concern   February 19, 2017 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

No crunchy feeling on the carpet after they are cleaned.

Report a concern   February 19, 2017 — Rated 10 out of 10 by A.N. Zerorez Phoenix
What do you like about our products and services?

Natural and safe for kids

Report a concern   February 19, 2017 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Chemical free

Report a concern   February 19, 2017 — Rated 10 out of 10 by Barbara Dinnella Zerorez Phoenix
What do you like about our products and services?

Customer service is excellent, the quality of work is excellent and your employees are always friendly, professional and efficient!

Report a concern   February 19, 2017 — Rated 10 out of 10 by K.O. Zerorez Phoenix
What do you like about our products and services?

You guys always do a Great job. Thank you

Report a concern   February 19, 2017 — Rated 10 out of 10 by S.O. Zerorez Phoenix
What do you like about our products and services?

The gentleman who came to my home was warm, friendly, helpful, and careful of my home. The oil stain came out completely and I am very happy about it. Will use you again when I need my carpets cleaned next. Thank you!

Report a concern   February 19, 2017 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Hard working and always great results

Report a concern   February 19, 2017 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Everything!


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