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based on 86555 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You do a perfect job EVERYTIME !!!!!! We were EXCEPTIONALLY SATISFIED with SAM!! He did an amazing job and WE WILL DEFINATELY request him in the future !!!! If I were you I would make SURE he stays with your company !!!! He is a very hard worker, friendly, respectful young man !!!!
After Zerorez, my tile, grout and carpet truly looked new again. My only regret was not calling sooner! Customer service seems to be a priority in your company. Fabulous expert!!
It's been more than 24 hours and the carpet is still damp in places. And even though the tech did the pet treatment the house smells like wet dog. The tech was good and did a good job I'm just thinking that perhaps your 'special' water isn't all it's cracked up to be.
They are on time and explain what is going on with my carpets. Very respectful techs.
Good products, quick service.
The rugs are very clean now. Brian did an excellent job and we were very pleased.
Everything! Brian was courteous, informative and professional! I was so impressed with him that I offer a tip and he refused!He commented that the company doesn't allow tips! We believe that tips are a very good thing! If no tips please give him kudos! I do wish the company allowed yard sign! We have a lot of street traffic and we are very proud of the Zerorez service! We'd be happy to brag!
We loved how hard working, professional, and friendly our "flooring specialist" was.
Very reliable and respectful
Service was amazing!
appointments timely and very courteous employees.
Your service is excellent. I asked lots of questions and he gave me answers and explanations I could understand
Effective and the techs were very good.
YOUR SERVICE TECH WAS PROFESSIONAL, NICE, AND DDID A GRESAT JOB.
rugs stay clean afterwards. No chemicalfumes or smell
Very professional and great results with a high quality product. Thank you.
Professional, on time
I like: I received follow up call from office when technician was about to arrive on site; the technician informed me of the work before and at completion; the technician was very responsive to my questions; the work was performed neatly; the work met my expectations.
They work!
So far it seems that my carpet was cleaned nicely. I like the way the carpets dried quickly.
Cleans the best
Great products and great service!
We were very pleased with the carpet cleaning. They look like new. We liked Victor very much - very knowledgeable, did a good job and was very pleasant.
Great service with natural products that actually clean carpets. I really liked my technician Abel who was very courteous and hard working! I highly recommend ZeroRez and will have them back for the next cleaning.
Natural
Honest evaluation and capable problem solutions
Service was excellent but I was disappointed with the results. I had 2-3 soiled areas which did not come clean to my satisfaction, even after they went over the areas several times. The carpet is about 1 year old and I thought they should be able to get it cleaner than they were able to do.
Also, the person who scheduled my appointment did not give me a full price for the basic service. |This was not the fault of the people who showed up to clean the carpet. But in the interests of full disclosure, if there are additional fees etch, they should be disclosed on included with the quote.
The technician that came out to our house was very professional and informative. He was able to answer all of my questions that I had about the process and what makes Zerorez the right choice.
Friendly technicians, amazing results
I have used Zerorez for carpet cleaning before and was very happy with the results. This time I was getting my tile/grout cleaned in kitchen, family room, living room, entry way, bathroom, laundry room.
After the cleaning was done (and still wet) my 24 year old son and I went out for the afternoon and dinner. When we came home about 4 hours later, I noticed several areas that were missed and grout was still gray (instead of saltillo color). I also noticed many places where the grout had a white layer on it. There were also places where the floor was sticky and other places where it was crunchy (crystal like). Then my son was walking around without his shoes (barefoot) and it left footprints on the tile wherever he walked. (His feet were clean).
So I am not sure if this is what was supposed to happen, but it was not what I expected.