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based on 86555 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service has been great. After my first treatment, I felt there were some high-traffic and pet areas that didn't quite get clean. The tech who came out the second time used a different attachment that really pulled the pet hair out and grime of the carpet and it looks much better now. Also, after the first treatment, the house smelled like "wet dog" for a couple days. After the second treatment, it smells fresh and I'm very please. I'm still not sure what went wrong the first time, but I'm happy that zerorez rectified the issue and recleaned the areas of concern at no additional charge.
The stains always come out of the carpets and the workers never rush and are very thorough. We have been a customer for many years and have always been more than satisfied by the hard working, extremely polite men that have always come to our house. I feel terrible that I never have done a survey in the past years but please give all the past and present workers that have served us all 10 marks- excellent! Your company is higher in price but as long as you keep your staff of workers then we will be loyal customers. For the 2 men that cleaned for us on Monday, they were so wonderful that I wanted to tip them but they refused the money due to your company policy. I would give your company a negative mark on that policy, these men are go above and beyond and are always so polite- something you don't find anymore and if a customer wants to give something extra, then by all means they should be able to accept with a smile!
Cleaned as advertised without up charging...cleaned as well as possible
consistently good employees
Great service, professional personnel. Dillon was knowledgeable and professional.
Quick, professional, smelled nice and technician was knowledgable and courteous.
Showed up on time. Floor looked pretty bad, but after the service, they looked amazing. I did not have high hopes. Zerorez did a great job.
My carpet came cleaner than any other service we have used in the past 10-15 years.
Didn't like the smell after the carpet was cleaned and we had to mop the floor from the water left.
Professional and friendly staff, efficient service!!
On time and quick. No harsh chemicals used.
Very well mannered gentlemen that came to clean my carpets
Clean and professional. Punctual
Timely, courteous, informative, clean, performed as stated. Very satisfied with service and cleaning provided by Jeff K.
I always hear the ads from the radio, specifically talking about pet odors and stains (John Jay and Rich Show). I was instructed that the stains and smells would not be guaranteed for removal. I do understand the phone quote can change, but all the sudden I had a $280 quote that went to over $800. We paid $663, which was discounted, but I was not prepared to pay such a high price when you advertise $129 for 3 rooms. I felt like I was scammed, I would not recommend your company.
The man that came and cleaned our carpet was professional and did not try to over sell us to up the quoted price. The cleaning came out great and we are very pleased with our clean carpets.
I felt the pricing was reasonable. The technician was friendly and the results were very good.
Young man was very helpful and pleasant.
Quality service and clean carpets.
Your service tech. did a great job, very friendly. Would highly recommend !!
You were very prompt in getting me an appointment. The two gentlemen who came to clean explained everything to me and were very professional.
fast and no smell
The carpet area in the bathroom primarily in front of the toilet did not appear any cleaner after your service. The carpet was not soft as I would have expected after vacuuming. I heard extraordinary raves on the John Jay & Rich radio program; especially with John Jay having so many dogs. I have two indoor cats and no pet stains and was extremely disappointed. Your technician was very nice and pleasant.
fast, clean and easy to schedule
Excellent customer service and attention to detail.
I like that there are no chemicals being put on my carpet. Technicians are very knowledgeable.
We are moving into a new house with old carpet.... The tech did a nice job and explained everything to me. The house smells much cleaner.
The technician (Nicole) was honest and work performed thoroughly
It works.
Punctual with appointment. Service is the best. Once a year I contact Zerorez to have them come out and clean the entire house where there is carpet. Robert, the tech that came out did a GREAT job, he kept asking if all was done well. Very pleased with Zerorez's entire staff.